LocationPlaya del Carmen - Beach
General Policies & Fine Print
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating24038 reviews
Good beach spot
Went for the day - got food poisoning from either swim up pool drinks or lunch by pool. Beach was outstanding and property seems very very large. Pools were perfect location. Loved they have free transportation every 15 minutes!
Best Massage Ever!!
Spa Del Mar is definitely worth it! My bf and I had the relaxation massage and it lived up to the expectation. It was really relaxing.. it makes us want to sleep in. The process from start to finish is well put together. Kudos to the whole staff!
Great stay as always.
Our family returned from another vacation, which we once again spent at the SANDOS Playacar hotel. As always we had good food and service at the buffet and restaurants and watched excellent evening shows. As always, the hotel staff showed the desire and ability to serve the hotel guests. I especially want to thank for their work the following personal: - bartender Wilbert Cantinero; - waitress Daysi Mesera; - hostess Annel Vera; - driver Gerson. Thank you very much!
As a couples getaway, not really our thing
First time stay at the Sandos resort. Stayed at the Adults Only section. First time back to the area in 7 years, but have been in Playa many times before. The resort is huge and definitely caters to kids and families. Would second guess my decision if you are looking for a quiet getaway. It does have an adult pool which was nice and the beach was amazing. All restaurants are open to all, but they were very loud and there was no way to have a romantic evening. Would suggest they try to separate the couples from the large families at least a little bit. Our room clean, but dated. Almost no water pressure in the shower and goes from cold to scalding without touching the taps. Toilets would not flush properly (hit and miss.) Mini fridge was filled only once in 10 days, so you have to call. Staff was great and very friendly. Food was OK, nothing that stands out. Daily hunt for salt and pepper shakers. We loved the wildlife (monkeys, cats, other,) and could be happier they look after them with feeding bowls. On a really negative note....Kids are kids and I understand that they might get loud, but the rude and totally vial guests that were of the "elite" (black band) status, that don't know how to have a conversation without getting loud (and louder as the day goes on) and swearing every second word for the entire day, that's just not acceptable. Really should not be allowed. We all pay good money to take a break, and don't need to spend it listening to these blow-hards!
Pre trip before wedding trip
Over all a very beautiful resort. We went down to check out the destination we are going to get married at. There were 4 weddings that went on when we were down there and they were all beautiful. There were some issues like every resort but nothing that wouldn’t make us not want to come back. They need to work a little on their AC in the rooms. Beds were nice food was good a little to Americanized/ Canadianized for us want more authentic food but that is the us. Beach and ocean amazing, stunning, beautiful cannot say enough. Looking forward to our wedding next year