LocationPlaya del Carmen - Beach
General Policies & Fine Print
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating23691 reviews
Face painting from Kids Club
Valeria did a great job giving my daughter a face painting! She was so happy to get a face painting she is kid at heart and is about to go off to college but she still likes fun kid stuff and at the kids club you can be a kid and a young lady! Valeria is the best!
Not the best ... But clean rooms.
English family are here at Sandos playacar now and the hotel has been a huge let down so far. The activities for kids are non existent,. We are in the family area at the top of hotel away from the main bit and the only problem with this is there is no buffet afternoon snacks for the kids in this area. We have to walk 10 minutes in the heat to get food. The family room is great, apart from ours has flooded with the rain a few times. However the staff are quick to help. The food and drink are eatable, not great. The drink is poor if you are not a premium or RE member and it does feel like us and them. I paid a lot of money to come on this holiday and should have the same access to the nice alcohol as anyone else. Also when ask for a drink not every bar has the same stocked up. The beach is beautiful. Nightlife after the show nothing happens, but by this point sick of the cheap alcohol. No snacks to buy from the bars. I.e. crisps, chocolate. It cost £95 for 2 floaties and a ball. £25 for kids medicine. Don't forget anything as it is so expensive. All in all I would certainly not be back to this hotel. Not a first great experience in Mexico. I feel so disappointed I picked this hotel and the amount of money I spent to get here. I wanted to change hotels before I come after reading the reviews and joining the FB page and wish I followed my gut instinct.
Great Birthday Celebration Weekend!
We just returned from 4 days at Sandos Playacar, I traveled with my husband and 2 adult children. We are middle aged, average mid-westerners who were just looking for a few days to get away and do nothing. Celebrating my birthday. Here are a few tips for others coming to this resort: - Beach is beautiful. There is a beach bar very close so easy to get drinks while on the beach. They also serve a lunch buffet style at 1pm everyday. - Lots of pools. We spent most of our time at the Adults only pool which I believe is the activities pool. Plenty of places to sit. There is no swim up bar here, so the only negative I would say here is that you have to go get drinks for your group all day. Most bartenders coming around the pool area to take drink orders would have been helpful. Wasn't a big deal for us though. - Food was OK. We ate breakfast every day at the Adults only beach restaurant. It was pretty good - they will make you omelets, etc. The normal buffet was just OK - your average resort buffet food. We also ate at the French, Italian, Mexican, and Steakhouse restaurants. Steakhouse was not good - I wouldn't call it a steakhouse. The others were very good and nice atmosphere. French and Italian were our favorites. - Reservations system - It was key to make reservations ahead of time. I found this out by reading other reviews before we arrived. I was able to get in and make reservations 2 days before we arrived using the app. I had no idea where we wanted to eat, but just guessed so we would have something reserved. Once we arrived at the resort (1pm), I tried to go in and change a reservation for our dinners and there was barely anything available. So if I had not made them in advance, we likely would not have been able to eat at any of the restaurants. This is very important to do ahead of time. - Rooms were OK. We stayed in the adults only section - which is very very dated. However, for us, we were only in our room to sleep so it did not bother us. It was very close to the pool, beach, and also close to most of the restaurants. - Avenue bar was fun, we went there every night after dinner. - Transportation to and from the airport was perfect - no issues. We had a wonderful few days here - I would say the biggest area of improvement would be to the food. More swim up bars would have been nice. And an update to the adults only rooms. If those things would take place, this would be a top notch resort! We got everything we were looking for out of this trip though - sun, fun, relax, and time together!
Hats off to Veronica at Italian restaurant. She's the best. As far as bartenders Jose and Marian are an asset to your team. Spa comments well there is no one like Zayas. He is genuine, as asset to the Spa. He will do anything for you. He is definitely a gift from the Lord to this Resort. As far as people doing massages Karem and Maria are totally the best. They can fix anything that hurts
Always a great time!
Another wonderful stay at our home away from home. The people here are amazing at taking care of us. The bartenders at Avenue bar are incredible. Jose & Miriam are the best, we walk in & our drinks are waiting for us. They always make our nights memorable. Special love for those two. Have to shout out to Zayas for always taking care of us & Maria for making my husband's birthday extra special. Can't wait to return!