Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking  for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages.  The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.

For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.

When you feel hunger pangs, you can chow down with the wide variety of restaurants like  the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 40 miles

Property Information

Year Built: 1996
Last Renovation: 2012
Accessible rooms: 4
Floors: 3
Total rooms: 819


Resort Details


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Hotel Advisories

Advisory Spring breakers are not allowed. Minimum check-in age is 18.
Advisory The environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 24038 reviews
  • 4.0 star tripadvisor rating
    Good beach spot

    Went for the day - got food poisoning from either swim up pool drinks or lunch by pool. Beach was outstanding and property seems very very large. Pools were perfect location. Loved they have free transportation every 15 minutes!

    Dec 03, 2023
  • 5.0 star tripadvisor rating
    Best Massage Ever!!

    Spa Del Mar is definitely worth it! My bf and I had the relaxation massage and it lived up to the expectation. It was really relaxing.. it makes us want to sleep in. The process from start to finish is well put together. Kudos to the whole staff!

    Dec 02, 2023
  • 5.0 star tripadvisor rating
    Great stay as always.

    Our family returned from another vacation, which we once again spent at the SANDOS Playacar hotel. As always we had good food and service at the buffet and restaurants and watched excellent evening shows. As always, the hotel staff showed the desire and ability to serve the hotel guests. I especially want to thank for their work the following personal: - bartender Wilbert Cantinero; - waitress Daysi Mesera; - hostess Annel Vera; - driver Gerson. Thank you very much!

    Dec 02, 2023
  • 3.0 star tripadvisor rating
    As a couples getaway, not really our thing

    First time stay at the Sandos resort. Stayed at the Adults Only section. First time back to the area in 7 years, but have been in Playa many times before. The resort is huge and definitely caters to kids and families. Would second guess my decision if you are looking for a quiet getaway. It does have an adult pool which was nice and the beach was amazing. All restaurants are open to all, but they were very loud and there was no way to have a romantic evening. Would suggest they try to separate the couples from the large families at least a little bit. Our room clean, but dated. Almost no water pressure in the shower and goes from cold to scalding without touching the taps. Toilets would not flush properly (hit and miss.) Mini fridge was filled only once in 10 days, so you have to call. Staff was great and very friendly. Food was OK, nothing that stands out. Daily hunt for salt and pepper shakers. We loved the wildlife (monkeys, cats, other,) and could be happier they look after them with feeding bowls. On a really negative note....Kids are kids and I understand that they might get loud, but the rude and totally vial guests that were of the "elite" (black band) status, that don't know how to have a conversation without getting loud (and louder as the day goes on) and swearing every second word for the entire day, that's just not acceptable. Really should not be allowed. We all pay good money to take a break, and don't need to spend it listening to these blow-hards!

    Nov 29, 2023
  • 4.0 star tripadvisor rating
    Pre trip before wedding trip

    Over all a very beautiful resort. We went down to check out the destination we are going to get married at. There were 4 weddings that went on when we were down there and they were all beautiful. There were some issues like every resort but nothing that wouldn’t make us not want to come back. They need to work a little on their AC in the rooms. Beds were nice food was good a little to Americanized/ Canadianized for us want more authentic food but that is the us. Beach and ocean amazing, stunning, beautiful cannot say enough. Looking forward to our wedding next year

    Nov 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319