Sandos Playacar - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25859 reviews

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  Best

  Eyter at Sandos Playacar is the most caring compassionate man. He takes his job seriously and always makes sure everything is perfect for our stay. He’s very detail oriented and fast and efficient. I couldn’t ask for a better friend. He has become our Mexico Family

  Dec 31, 2025
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  amazing

  avenue bar never disappoints . new restaurant that serves Indian cuisine is out of this world. Miriam and Jose always know how to treat their guests

  Dec 30, 2025
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  Miriam at Avenue Bar the best Mixology and bartender

  Amazing vacation in Playa Del Carmen We loved our week at Sandos Playacar Playa Del Carmen. The food was often great. The Italian restaurant was our favorite dinner place. The expansive breakfast buffet had a wide variety of food including custom made omlettes. The staff was excellent. Particularly the head waiter at the breakfast restaurant and the Bartenders Miriam and José at Avenue Bar bar. Miriam is the best Mixology in the Riviera Maya 2025 !!! She is amazing and her drinks are in incredible, we enjoyed !!! The water was clear and the weather was perfect.

  Dec 29, 2025
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  Vacation

  Jose at the avenue bar was the best bartender I’ve had. We have been here before and he remembered us and he welcomes us as if we come home every time. You have to get the electric lemonade from him while your here.

  Dec 29, 2025
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  I don't think enough is done to keep teenagers out of the small children's play areas

  There are some kiddie water slide areas that are designated for children 10 and under, but every day I saw teenagers randomly entering, in a big group or with siblings, and acting/playing like they owned the place. We intentionally went to the kiddie slides near the lobby because that kiddie slide area is much quieter than the one by the ocean. That precaution wasn't enough though. My kid went down the slide, sitting up, and a teenager jumped into the slide and barreled down quickly after them, slamming into my kid so hard that my kid's mask shattered and they got a huge gash on their head that needed multiple stitches at the hospital. At no time during our almost weeklong stay did I see any staff supervisory presence near the kiddie water slide areas - - even if it were to come in the form of a resort host who gives older kids a friendly, "hey, we want you to have fun, but we gotta keep this area for the little kids". The only staff I ever saw around the pool areas were people working the bars and the towel booths. When our incident initially happened and my kid ran to me screaming and crying with a bloody face, I looked around for any staff person. Despite my kid screaming in pain for several minutes, no one came to help us except another guest who graciously accepted my request to please find a worker who could call and ask for a hotel medic to please come. After we returned from the hospital, I went and spoke with a manager at customer service. I was not satisfied with the response and felt that they were just trying to say the same old canned responses to make me go away. Needless to say, we spent way too much money on this vacation where the community rules don't really matter. A few other review points I'll share: -we stayed at a time when the resort was either at or near capacity, and it was impossible for us to get a restaurant reservation most nights, despite being a small family. I struggle with having paid peak season high costs and the hotel being okay with not being able to provide me with the amenities they talk up the most in their advertising. The buffet was okay with packing people in like sardines, so why can't the restaurants extend their hours or add in some extra tables when the resort is at capacity? -Overall, I get the feel that this resort really caters to their timeshare members, and everyone else gets what's leftover. -The hotel does not provide personal flotation devices for children, nor floaties just for fun in the water. If you want to have these for your kids or yourself, bring your own. -The hotel gift shop sells sunscreen and bug spray, but the prices are at least three times what you'd spend at home. It might be worth looking into ordering items from Mexico Amazon and having them delivered to the resort.

  Dec 29, 2025