Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the world’s top beaches. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools before diving into a variety a variety of exciting activities for adventurists of all ages. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club.
For a fun-filled grownup getaway, book your stay in the Select Club Adults Only section (ages 18+), with its own pool, bar, exclusive breakfast buffet and access to upgraded amenities.
When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Café, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. In the evenings, head to the Gran Plaza for cocktails and a show under the stars.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel does not allow groups of students or spring breakers.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
24927 reviews
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Jan 14, 2025Excellent stay in Sandos
Hotel is super clean, beds and pillows are comfortable. Beach is beautiful and much better then other parts/hotels of Cancun we stayed at. Food is excellent in both buffet and a la carte. Staff service is excellent here and much better then with all other previous stays in different hotels. Especially Maria from Royal Elite Concierge and Kena provided excellent service upon check in and explained us well about about the resort and the amenities. Marlon and Angie from activities create awesome games at the beach and then lead the evening entertainment until late at night. They are great, super fun and our group of adults and kids fully enjoy those beach activities. Great job guys!
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Jan 13, 2025
Best bartender sandos playacar
The best staff was at the 9000 bar (pool on the family side where theres the rooms are) They are fun the drinks are better than anywhere else in the resort .. . They made shur we hade a fun time they where giving party vibe but family friendly you have to stop and say hello you will not regret and have a blast Staff name: Cecy , Ruberto, Melqui Thanks for making are afternoon the best time 🤩🍹🍸🍷🍻
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Jan 13, 2025
Ramon by the pool side bar
At this resort I found myself getting drinks repeatedly, but one bar stuck out the most. The poolside bar and the server there is what made it stick out, Ramon, Ramon was super friendly and the vibes where always up and amazing! Thank you Ramon
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Jan 12, 2025
Sando’s Playacar review
Yamilet in the French restaurant was extremely attentive , polite, and very personal at every visit. She took the time to teach us some Spanish words. The food was always excellent. We also had the opportunity to have her at the Mexican restaurant , same politeness and always a smile. 👍👍👍👍👍👍👍👍👍👍👍👍
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Jan 12, 2025Great resort for our family
This was our first experience of AI for a family and we really enjoyed it. Resort was clean, lots of amenities for the family but not too big. Staff couldn’t be more helpful and entertainment was far better than I was expecting. Some parts of the resort were slightly dated and sometimes buffet food wasn’t the warmest, but fresh made to order options were always available. Most of the all, the beach was stunning. Warm water and white sand.