Resort Details
- Bars
Elefante
Tortuga
Select Club Oceanfront
Theater Bar
Manglar
Sirena
Mapache
Sport Bar
- Various Lounges/Bars- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars - Various Restaurants
- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
-El Templo, Oriental a la carte, Dinner, Reservation requiered
-La Riviera, Mediterranean a la carte, Dinner, Reservation requiered-Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered
-Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered
- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
-NIDO – TAQUERIASome restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access
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Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteChikiparkChikipark is a vibrant, age-tailored kids zone featuring indoor/outdoor play areas, a kids-only splash park, arts & crafts, beach games, eco-educational programs, and entertainment—all included in your stay. Ages 4–10 enjoy signups in the morning and supervised activity until 8 PM. Special measures ensure safety and allergies are monitored, while babysitting is an optional extra for younger children.
- Direct access to a beach
- Fitness center on-site
- General
The Cenote Cristalino at Sandos Caracol Nature Resort & Water Park is temporarily closed for swimming.
The wooden deck will remain open and available for scheduled events.
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Water Sports Center
- Non-Motorized Water Sports- Snorkeling equipment
- Windsurfing
- Kayaking
- PoolThere are 2 pools on-site.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainment* Disco (from 23:00 – 02:00)
* Theater
* Family program
- Xcaret
- Xel-Ha
- Tulum
- Chichen Itza
- Other Local AttractionsSandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
27004 reviews
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Apr 14, 2026Came for a wedding of friends; left feeling connected to all the workers!!
Araceli and Antonia in La Laguna are the BEST!!! We would come back just bc of their kindness.
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Apr 14, 2026
Amazing Service
Antonia and Araceli from La Laguna were such a pleasure. Remembering my wife and I plus knowing our drink orders right when we walked in was such a plus! For them to see so many people everyday and still provide top notch service, is a plus to the resort. Keep these ladies happy, and they will keep your guest returning!
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Apr 13, 2026Total Disappointment: Management Failures, Hygiene Issues, and Broken Promises
I stayed at Sandos Caracol Eco Resort last week with my family, and the experience was highly unsatisfactory. While the hotel’s natural setting has potential, the service and internal management are severely lacking for the price point. Critical issues during our stay: Booking Breach: I booked a Penthouse with a separate bedroom back in January. Upon arriving at 9:00 PM, we were given a single-room suite with no privacy. The front desk refused to take responsibility, and we ended up in a lower-category room without any price adjustment. Hygiene Issues: We discovered a large number of cockroaches in our room. Although staff came to fumigate immediately, it was a disgusting and unacceptable experience. Restaurant & App Management: Their app is merely an information page that fails for bookings. The a-la-carte reservation system is absurd: it only opens at midnight for slots 48 hours in advance, leaving guests without options for the first few nights. Furthermore, it is frustrating to see dozens of empty tables while the system claims there is no availability. Poor Service: At the "Los Lirios" restaurant, it took over 60 minutes to serve our order. Outdated Technology: The room's TV was a 10-year-old model with no ability to cast from phones or tablets. Lack of Resolution: The assistant manager offered a 10% refund for the inconveniences. Despite providing our bank details before checkout, the refund has not been credited three days after our departure. The only silver lining: The natural surroundings, green areas, and wildlife are great for children. However, the appalling management completely overshadows the resort's virtues. I do not recommend this hotel.
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Apr 13, 2026Clean & relaxing.
Beautiful eco hotel, loved the animals and the beach is really nice (sandy beach, blue water)
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Apr 13, 2026
7 out of 10
We stayed at Sandos April 4-11, 2026 and for the most part the stay was good. We are experienced travellers and been going to Mexico for almost 25 years. They have a serious issue with booking a la carte restaurants. I’m not sure why it’s an issue to get a reservation and their suggestion is to wake up at midnight to book it, can you imagine? We even tried that but we were unable to book our 3 a la carte, we only got two. This is unreasonable in my opinion. My wife and I stayed with our family, we were a party of 7 and there was 4 adults trying to book our restaurants at midnight. The Brazilian was amazing, the other was Los Liros. Los Liros was very disappointing, the steak was like shoe leather and we were unable to eat it because it was so tough. One dish was “BBQ ribs which turned out to be just pork with BBQ sauce dumped over it and the baked potatoes we half cooked and hard. The service was good and staff was attentive. The rooms were cleaned daily but our rooms toilet didn't flush very well and we had to have maintenance come to the room to fix it, I think the issue is that it’s so close to sea level and heavy use because it only seemed to happen during high usage like heavy shower times. The beaches in the area have been hit hard the last few hurricanes and are rocky but they are working hard to reclaim sand for the beach. We only had one day of Sargassum and it was out last day but staff was working hard to clean it up. I’m happy to answer any questions you may have.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental / Sanitation fee: 33.94 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryAs such, from Sunday, September 7th, the adults-only Select Club areas will be temporarily closed for a refresh; booked guests will be seamlessly relocated to strategically placed Eco Family rooms near the adults-only K'iin Beach Club and Riviera Restaurant, with the Tortuga Pool reserved for adults and all other adult services operating normally to ensure minimal disruption.
- AdvisorySandos Resorts is offering two kids (ages 3–12) free at Sandos Caracol for bookings made Oct 17–24, 2025, for travel between March 1 and Oct 29, 2026, when sharing a room with two paying adults. The Select Club has fully reopened after renovations, and all amenities are operational. Riviera Restaurant and Tortuga Pool have resumed regular services.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed