General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating1149 reviews
Overall, a Fabulous Experience
I rarely write reviews, but I had an absolutely wonderful experience staying here. From the moment I checked in, until the moment I checked out, I was met with cheerful, helpful, and professional service. Anna, who checked me in around 10pm, was extremely friendly and professional, as well as gave me a lovely room with a stunning view of the bay! Jeff, who helped me with my luggage upon check out, gave me some wonderful recommendations on places to go, was an absolute joy to talk to, and was also professional and courteous. Also to note; the rooms and facilities were very clean and the staff were always perfectly on time for any pre-arranged services (room service, bag pick up, etc). The staff here truly made my first solo trip, a great one!
Overall this property was nice and staff were very pleasant. Check out was timely and efficient. The fitness center had a variety of equipment. The property sits on the bay and there is a sidewalk that runs with the bay, so taking walks was nice. I would add a microwave to the rooms.
January at Mission Bay
Was there on business and was very impressed. The entire team at the resort were helpful, friendly and very welcoming. Only complaint and it’s minor was the noise from the other folks getting in and out the elevator. But if I hadn’t forgotten my ear plugs I wouldn’t have heard a thing.
Friendly staff, bad everything else
Arrived for a business trip, the resort is isolated from the world with overpriced in-house services ($6 for a small bottle of water) and no easy means to get to town. Catering quality for events was poor and the rooms were noisy with alarm bells ringing at 5am on empty rooms and no means to stop them, fornication noises going through these paper thin walls more expected on a road motel than in a hotel. The only positive is the friendly and attentive staff.
Find another place to have a corporate event.
Restaurant / bar hours were terrible. Banquet services / food had issues and zero desire to work with us to fix the problems. First day food was terrible. They incorrectly increased food service (charging more money) when I asked for food to be removed. Not one person came to address face to face. All by text.