Resort Details

Dining
OnSite Dining
  • Restaurants

    Guests may choose from 10 a la carte and buffet restaurants, a cafe, as well as 24-hour room service.  One a la carte restaurant is exclusively for Hideaway guests.

    Unlimited, reservation-free a la carte dining includes a Japanese Teppanyaki and Sushi Bar, an authentic Italian trattoria, Mexican and steak restaurants.  On any day you please, unwind with a mid-afternoon coffee and exquisite dessert at the cafe.

  • Various Bars/Lounges
    There are 17 bars in total; 5 of those only for Hideaway guests:

    -Hideaway (swim-up) Bar - Adults Only Bar
    -Hideaway Diamond Club™ Lounge - Adults Only Bar
    -Hideaway Beach Bar - Adults Only Bar
    -Pisces Swim-up Bar
    -Aquarius
    -Score Sports Bar and Lounge
    -Lobby bar
    -Martini Mix
    -Tides Beach Bar
    -Diamond Club™ Lounge
    -Diamond Club™ Beach Bar
    -Sands Beach Bar
    -Nautica Beach Bar
    -XS Disco Bar
    -Dips Swim-up Bar
    -Chill Swim-up Bar
    -Encore Swim-Bar
On-Site Amenities
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • 24-hour room service
  • ATM/Cash machine†
  • Bell staff/porter
  • Business center†
  • Butler service†
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Exercise gym
  • Health club
  • Laundry/Valet service†
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Water sports†
  • Wireless internet connection in public areas
On-Site Wedding Services

† Fees may apply

On-Site Recreation
  • Extensive health club
  • Motorized Water Sports †
  • Non-Motorized Water Sports
  • Pool
    There are 10 pools through out property - 8 pools in the Royalton section, and 2 in the Hideaway Adults Only section.
  • Spa †
  • Tennis court

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 76 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time

    Some issues with the “newly renovated” room picture falling off wall, cracked tub, washroom door not closing. Other than that pools were great bars and restaurants were amazing. Beach was good. Butler service amazing.

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great night!

    Armando, Jesus and Alan were our servers and chef for the evening! Very spectacular and friendly! Thank you for a great experience guys!

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Boot camp with Ivonne

    It was a very intense work out session. Was challenging and gave us a good sweat. I would definitely recommend as a quick high intensity workout!

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Visit the lobby bar! See Juve

    Juve in the lobby bar was amazing!! Friendly, knowledgeable and hilarious. Visit him! He knows his cocktails! He would custom make his creations based on your flavour and spirit preferences and was so hospitable! He hugged us, hugged our parents and made our vacation!

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome place

    The hotel was a fun vibrant place- first thing you see is a huge Christmas tree overlooking the ocean and palm trees. Check in was easy - we were greet and whisked over to the diamond club for check in and to be introduced to our butler. Nestor was fantastic? Always Ted to find an answer . Luis when he came back from days off came and found us to introduce himself . Diamond club was worth the charge - dedicated pools and beach area was awesome. The pool bar staff were always on hand with a drink or to get loungers ready..

    Dec 20, 2025
Hotel Advisories
  • AdvisoryWe are thrilled to share with you the exciting news that the first phase of our transformative journey has been a resounding success.
  • AdvisoryPlease be advised that the local government of Quintana Roo, Mexico, has updated the Environmental Sanitation Tax. Effective immediately, this tax will be charged at $79.20 Mexican pesos per room, per night.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • General Policies: Check-in Policy:
    Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy:
    A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information:
    Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

{{title}}

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319