Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1097 reviews

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  A Less Than Stellar Visit

  Commenting on our experience at Royalton Chic and waited a few weeks to allow Royalton Mgmt an opportunity to respond to our emails and did not a response. And that’s pretty much the issue here, this resort appears to have a mgmt void. The resort, rebranded in 2024, has a lot of potential but we had so many “mi or?”issues that it resulted in our first and probably last stay at this facility. We emailed twice before even arriving simply asking for a quiet room location as we are both seniors and we’re celebrating our 40th anniversary. What we received was a room overlooking one of the outdoor washrooms, located beside an electrical panel and the rear kitchen entrance to the Haven Rest. which operates until about 2 am. We asked for another room if possible and after being told by the front desk that it was doubtful, received another room, right off the main lobby bar. They wanted to move us again but 3 moves in one week is a bit much. We dined at the Hunter twice and it was excellent. We tried the Italian rest(Vespa) and received only one of our meals and had to split it. Could not signal the waitress to let them know we received only 1 meal until we were leaving. The quality of the one meal was so poor, we couldn’t even finish it. We could not get into any of the other restaurants as they always indicated not available or sold out even though they had half capacity. Other issues like the pool bars running out of beer for 3 consecutive days, no mini bar service for 3 of the days we stayed there and when I called asking why, was given a bag of pop and water at 10 pm one night. We asked to speak with the resort mgr and for 3 days did not hear from him and happened to run into his assistant the night before we left. They were surprised to hear of the issues we had and claimed this was the first they heard about it. They did offer us a meal at one of the restaurants that had an up charge but we had already eaten. While some of these issues may seem minor or trivial, when they happen day after day and it’s things you’ve paid for, it results in a poor experience. They even closed the buffet one night for no apparent reason and I felt bad for the newly arriving guests who had no where to eat. We have travelled for over 40 years and never experienced the amount of issues that are so easily corrected at this resort with a little effort and attention. The staff was very polite and professional and when we shared our experiences with them, they said they see it all the time but aren’t allowed to comment about them. People save all years for these single week vacations and when it goes so poorly and there is no effort to address them, you have to wonder how much they truly value their guests that chose that resort. We wrote to both local resort mgmt and Royalton Corporate office and did not receive any response. This is not what we experienced at other Royalton Resorts we have stayed at and it’s unfortunate as there are a lot of other resorts to chose from. Our stay at Royalton Chic Antigua was Dec 6-13/25.

  Dec 30, 2025
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  Mermaid’s Lagoon, Paradise with Ripples

  Mermaid’s Lagoon: Paradise with Ripples Located at the end of the bay, with no resort on one side, the setting feels secluded and serene. The beach is beautiful, and the water is pristine. This resort truly shines because of its staff—the kindest and most genuine I have ever encountered. Their warmth and good-hearted nature made a lasting impression, and I sincerely hope this message reaches them. The resort should be deeply grateful for such an exceptional team. The buffet food was fantastic. That said, while this is an adults-only resort, I wasn’t expecting so many groups of 18- to 25-year-olds, which at times created a social-media-driven atmosphere. The only real downside was the noise at night. Unfortunately, I didn’t get a proper night’s sleep, and as someone who prefers a quieter environment, this significantly affected my experience. If you don’t mind the nightly noise, it’s wonderful.

  Dec 30, 2025
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  Bad, just bad - do not stay here.

  Arrived after a nine hour flight. Looking forward to a garden view room. See picture and video of what passes for a garden view. Overall staff were inattentive. When one position was understaffed, a team member would arrive from another area of the hotel to chit chat with the staff under pressure instead of pitching in. I have arrived at Fawlty Towers.

  Dec 29, 2025
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  Fun classes with great instructor

  We just had an incredible aqua fitness class followed by a water yoga one with the super fun Eliena. Me and my two daughters enjoyed her classes very much. The exercises were fun but effective and Eliena was very engaging and made both the sessions exciting. We are still here for the week and we are hoping to have other classes with Eliena.

  Dec 29, 2025
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  Royalton chic fitness review

  We had the best stay ever at this resort, ignore all the bad reviews the service was incredible. I have to add a special mention to Eliena the fitness instructor. She was absolutely amazing, we did aqua aerobics and yoga with her and it was incredible. I have nothing bad to say about this resort 10/10 pls come here and request Eliena!!

  Dec 29, 2025