Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9587 reviews
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Nov 30, 2023Royal Solaris Spa
Massages in the Royal Solaris Spa by Karen and Lulu were excellent for both my wife and I. We left feeling relaxed and energized. We highly recommend this Spa to everyone. If you are especially lucky, you will get Karen and Lulu.
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Nov 29, 2023
Looking for a Destination Wedding!
I would highly recommend checking out Royal Solaris in Cancun for your destination wedding. We celebrated my Daughter and Son-in-law’s wedding here on the beach in April. Our wedding planner Kenia Reyes made sure everything was perfect. She listened to all of their wishes and executed them beautifully. She handled all of the stress of a 112 person wedding and made us feel calm with her knowledge. She and her assistant Stephanee treated us as if we were family and made sure everything was timely. The food and service on the beach was top notch. Antonio our Head Chef made sure everything ran smoothly. They were very accommodating especially because we had so many guests with food allergies. They took it very seriously and that was appreciated because I didn’t have to worry and I could just enjoy the fun. They definitely know what they are doing when it comes to hospitality. Our guests enjoyed the stay so much that they want to make it a yearly trip. We also had great service throughout the week from Ignacio, Omar, Gio, Jaysen. My rep Dave Martinez is amazing!
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Nov 28, 2023
Great service ! Great Food !
Rate is a 5. Out of 5 for Bogavant! Usually u need a reservation to come in for dinner . But Jaime was very kind to assist me and speak to the captain of the restaurant . Darwin the captain let me walk in without the reservation . The server Alberto de León was also excellent , served me very fast and was super kind . Let’s not forget the food. Best dinner I’ve eaten in a while . I had the mahi mahi and the flavors were exquisite, I definitely recommend this place.
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Nov 28, 2023Save your money for a better resort.
Such an unfortunate review I need to leave. The resort was such a disappointment. It’s rundown and the amenities are lacking. The rooms are old and noisy. Thankfully the A/C was very good. This location is major renovations. The staff is top-notch and always helpful. Unfortunately the food is awful (except the pool side food). The drinks are ok. The entertainment is awful. No one comes to relax and listen to rave music blasting from the speakers. The games are not family friendly and everything is sexualized. This is a family resort so the crude jokes and the inappropriate game contestants forced to shake their bodies for “tequila” is so disgusting.
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Nov 27, 2023
Excellent Service
We went on out yearly family vacation in November. We normally go in December but we had a wedding in Tulum, so we went earlier. I cannot complain about the excellent service we received. We were at the pool the majority of the time and never ran out of drinks. Nancy and Javier both were very polite and patient helping us. There were 12 of us in total :) At the restaurants Darvin, Garcia, Ricky, Axel and El Capitan Nacho always made sure we had everything we needed, whether it was drinks, utensils, condiments, etc. Luckily, they were able to always accommodate our large group. Aurora our housekeeper was also excellent and made little figures in our room every day. My son really enjoyed the figures she would make out of the towels. We really appreciate that there are many people who enjoy what they do and look forward to going to Royal Solaris every year!!