Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10363 reviews
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Apr 13, 20262ND TIME AND WILL GO FOREVER!!!!
THIS IS A WONDERFUL RESORT. This was our 2nd time going and will be back again. What brought us back? Quiet and low-key resort. The perfect speed for the 40+ crowd. The general ambience is chill, quiet and peaceful. Not a loud place. The food...the food is so excellent that you will NOT miss the dinner buffet. The al la Carts are so delicious, and you can order as much as you want and ask for seconds so you will not miss the buffet at all, at least we did not. Everything is fresh and hot and tastes so delicious, I would go back every year just for the food and we used to be SANDAL's people, so that is saying a lot. The staff are beautiful...sweet, pleasant and always so helpful. The rooms are spotless and beds are super comfortable. I cannot imagine why anyone would complain about anything about this place. The beach..well, subtract the sargassum, and you have a spacious , white sand beach...when its clear. It can get to biblical proportions, and not the fault of Mexico...luckily , the resort has crew cleaning it on the daily. Be prepared for it, as it changes day to day. Would it deter me from going back? HELL NO! m All in all, not a fancy place with extra bells and whistles, but, it makes up for it in great food, service and an overall peaceful vacation. I love it!!!!
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Apr 13, 2026
Amazing staff and a beautiful property
Beautiful property, amazing staff. Each building has it's own concierge. Ours organized my birthday dinner in town and gave me coins for parking! Great varity of restaurants 7. Highly recommend.
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Apr 12, 2026Eh
This hotel is a solid 3 stars. The staff across the resort were so lovely and did their best to accommodate us for all sorts of problems with the facilities. Particularly Gabriela, Javier and Rene! Compared to many other Mexico all inclusive at similar price point, we found: Rooms are old and dingy. We had to move rooms twice due to leaks in the ceilings from the pipes above and the AC unit. Our friends had a similar leak in their room. At one point I jumped up to touch the ceiling and find the AC leak and my hand came down covered in wet paint (making me think they had tried to cover the water spot before we checked in). In one room, the shower pan were angled where there's permanently an inch of water on the floor of the shower. The garden room had very minimal natural light. We attempted to fill the bathtub to find murky, opaque bath water in two separate tubs. There is really only one bar down by the pool, with minimal staff serving the pool loungers- no swim up bar. There is no coffee/ice cream / smoothie bar on site, all things you'd commonly find at comparable hotels. Great things: The staff. The beds and pillows! The gym facilities. The spa. the pool. The ocean out front was great on a lively / busy stretch of beach. The food was good (except the breakfast buffet that was mediocre at best). Overall, I wanted to love it, but I would not recommend it.
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Apr 12, 2026
Massage was phenomenal
My husband and I had a couples massage at Royal Hideaway. We both began with steam sauna and ended with a relaxing and thorough head to foot massage. Both therapists were phenomenal. Guadalupe was my therapist and I would highly recommend her. Unfortunately my husband was too relaxed to remember his therapist’s name, but she worked some sore areas out of his back.
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Apr 11, 2026
Wish they accommodated dietary restrictions better
Beautiful interior and exterior. Service was abundant and friendly. We lucked out with having mostly clear water from sargassum. The beach was lovely and hot. Never had trouble getting loungers but they get crowded. I do wish they had better shade coverage but whatever. My negative is only going to matter to very few but I think they are behind on food accommodations. They boast about being accommodating and have labeled menus with what is vegetarian, vegan, has gluten ect however most of the labels were incorrect. Vegan had dairy listed 99% of the time. I ordered vegan labeled fajitas (without sour cream) and the side of beans on the plate had meat in it. Breakfast left me hungry because a few slices of pineapple, bread with peanut butter, and questionable potatoes doesn’t leave fulfillment. They ask if you have any food allergies multiple times. When you check into the hotel, when you wait to be seated for a table, and your waiter but it hardly accounted for anything. I still had next to nothing for breakfast and was served meat. Out of our four nights I had two great creation of the chef meals. One night was just a chunk of cauliflower leaving me hungry. Multiple occasions I was served gluten free meals, or advised what was gluten free. It’s been a while since I have encountered the confusion of vegan and gluten. Its 2026! C’mon Suggestions: Fix the labels on your menu Educate all staff on what vegan is Label the buffet items Add some breakfast options There could be additional lunch and dinner options Why ask if I have any dietary restrictions and not offer more? I might stay here again but I shouldn’t be losing weight staying at an all inclusive resort lol
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed