Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10132 reviews
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Dec 29, 2025Our first all-inclusive
We usually like to rent an airBnB and explore food and culture on our own but thought we'd see what this was all about. As our first time experience at an all-inclusive, we were impressed and had such a remarkable experience. The staff was always willing to assist and the service was phenomenal (kudos to our concierge Cipriano!!!). In addition to the all-inclusive services, we appreciated the proximity to La Quinta Avenida which we visited several times because it was walking distance for us. The beach was clean, minimal seaweed, and easily accessible from the resort. Overall, we had an incredibly positive experience and are planning to go back next winter.
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Dec 28, 2025
Lovely time at Royal Hideaway Playacar
We had a lovely vacation at Royal Hideaway. The six of us all loved the food, the beach, the pools, everything. All of our rooms were comfortable and clean. Each of our concierges were helpful, considerate, and friendly. My wife and I visited Royal Hideaway in February 2000, just about a year after they opened. This time we brought our adult children and their partners. We found it to be just as inviting and comfortable as before. The service was exemplary, as was the food. The grounds were impeccably maintained and the spa was simply amazing (my wife had three treatments). It was as clean as could be, with no litter seen anywhere, even on the beach! A few shout outs to folks we feel deserve a little recognition: Oliveiro at Spices was an attentive waiter. Kudos to him for excellent service. Armando, the concierge in building 30, was wonderful. He was exactly the kind of ally I needed to ensure that all went well. Alexa and Victor were friendly and warm instructors. My family had them for two crafts classes and loved them. Dayna was visible and helpful. One day during a downpour, she insisted that she escort me with her umbrella to my villa. That kind of kindness does not go unnoticed. Roberto, the Head Concierge, helped me all along the planning of the trip, from directing me to someone who could help with dinner reservation to transportation to and from the airport. Finally, I must thank Lorena, the Assistant General Manager. for all of her help. I know that I had a lot of questions and worries before the trip (I may have been a pest), and she answered each inquiry with grace and kindness. I mentioned all of the physical things that made our trip great, but ultimately, it was the professional service from everyone at Royal Hideaway that made the vacation so memorable. My daughter insisted that she was not going to leave and my son, just finishing his first semester of law school, said that the time at Royal Hideaway was exactly what he needed to decompress. Again, many thanks to everyone at Royal Hideaway for helping me make cherished memories with my family. I can assure you that we will be back and it won’t take another 25 years!
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Dec 27, 2025Review of items to correct
1. Air conditioner maintenance and repair should have been quicker. 2. Fabric on pool chairs and beach chair canopies has mild stains and should be replaced. 3. Catch of the day was the same for multiple days. Mahi Mahi. More shellfish on menu would have been better
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Dec 26, 2025
Really Nice Vacation!
This was our second visit to Royal Hideaway Playacar, and we will definitely be back! The staff was consistently friendly, cheerful and helpful, and went out of their way to ensure a wonderful experience. Fernanda, our concierge, was happy to help us with details, and eager to help meet any needs that came up. Alexa and Carlos (with help from Roberto) kept the activities fun and entertaining - we laughed and had a great time anytime they were around! The restaurants were great - although the food quality was maybe slightly lower than last year. The servers (with one exception at dinner one evening) were all attentive and pleasant. Several stood out as truly exceptional - Godoy at The Grill and another gentleman whose name I failed to write down at Spices - both took wonderful care of us. The bartenders at the poolside bar were speedy with the drinks, and seemed to be having fun doing their jobs - Samuel was especially entertaining. While the resort is fairly tame, there were some fun options for nightlife at the Alegria Bar - the jazz combo they featured was a fun listen. If you're looking for a relaxing getaway in a beautiful setting, and don't mind being spoiled rotten while you're there, Royal Hideaway Playacar is a great choice!
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Dec 26, 2025
Royal treatement
Another wonderful trip to the RH. This was our third visit and the resort and staff did not disappoint. This year we shared our secret with my brother and his wife who are very new to the AI experience and travel in general. Asked if they would return, their reply was 'in a heart beat'. No resort is perfect for everyone all the time, but this one comes very close. Food is fantastic, staff are friendly, and the grounds impeccable. What really made our trip is the fact that after the first day at the resort the staff knew that my brother does not drink alcohol, and they responded perfectly. The bar staff hoarded zero beers for him. The staff knew he would want them at dinner and had a small supply at each restaurant. All his cocktails were virgin. Things like this show customer service. Now, a huge shout out to Gabriella, our concierge. Over the top service all the time. From dinner reservations to tips on where to shop, and all the great stories in between. Thank you Gabi! And not to be forgotten, Sucel, our concierge last year, who helped in our first few nights of dinner reservations prior to our arrival, and securing our dinner at the Mexican festa. Thank you Sucel!!! And finally, David our server at Ventanas, thank you for the excellent service! You are a true professional and made our stay memorable. Gracias amigo. This year we are happy that the resort has some evening entertainment/shows. We enjoyed the Michael Jackson show, the Caribbean show, the fiesta, the circus, and the musicians that played various evenings. Please continue with this and it adds to the experience significantly. The only complaint, beyond the control of the resort, is the sargassum in the ocean. This year the waters were cloudy and the weed a little more present than other years. In following the Playa del Carmen news sargassum has been an issue all year. Thank you RH for another Royal treatment!
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed