Location
Playa del carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8158 reviews
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Jun 04, 2023Below average all round
Hotel rooms are dirty, the beach was full of seaweed, the food had flys all over the buffet and birds pecking at it, personally I would say expensive for the quality of food ect you get, you spend 3k on holiday then you need 3k in cash as everyone trys to scam you, be very careful they will charge you tripple for everything, tbh we have been to alot nicer places for less, go to baron palace hurgharda it's amazing, or try masi mara Kenya, don't waste your money going hear, it's like benidorm for Americans, but 10 times more expensive, I'd arguably say anywhere is better and cleaner tbh, the flight is long and when you get to the other side ul be waiting 2 hours for your private transfers you've been warned mexico does not operate like anywhere else iv been to, don't be fooled by xcaret either ul be bored in 30 minutes the cave swim is packed more like a float and be kicked by 40 people cramped jn a cave, the only saving grace is the food at xcarat was good, and if you go to 5th avenue you can hold a baby tiger bar that it's the worst place iv been on holiday. Also don't leave valuables in your rooms the safes ain't secure they cN open them in seconds with a screwdriver. O and lastly you think your all done when you have paid all inclusive ect your not, you also have to pay like 3 different taxes before you leave the hotel/mexico on top, just go to Egypt that's my view its better cleaner warmer nicer more to do tbh it's the full package in hurgharda I rate it Highley been 3 times now.
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Jun 02, 2023
Steer clear of decide not to “CARRY AROUND UR VALUABLE, DO NOT LEAVE IN SAFE OR ROOM
Steer clear - hotel is not responsible for anything stolen from your room which no one but you or staff has access too. Close to $700 gone from safe. Manager Jorge Lantigua not apologetic, empathetic or concerned that it was stolen. Tried to enjoy our stay although this circumstances waiting for the hotel to do their “investigation” nothing has been done. Manager called police on us because we were politely trying to warn other guest to be mindful with their belonging enough has been stolen from us for other people stuff to get taken as well. This is worst experience ever went through on a vacation.
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Jun 02, 2023First Visit to Mexico
Can’t fault the hotel, location, staff and food. Staff were particularly friendly and worked tirelessly to help and entertain you. I have two minor gripes. Firstly, i normally like the freedom to snorkel and explore wherever I like, the amount of sea availability in front of the hotel was somewhat limited and you had to stay in the roped off area, lest you are run over by a jet ski (this may be normal for this kind of resort and probably out of the hands of the hotel). My other gripe is in the control of the hotel but understand there is a difficult balance to be struck, we found the pool area could get a bit rowdy sometimes with large groups of intoxicated young men shouting and chanting all day, nobody wants to spoil anyone’s fun but this got a bit intimidating at times, if not irritating. I know there is a ‘quiet pool’ but would prefer not to have to be hidden away and wanted to be where there is more action and the beach etc. but without the over rowdyness.
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May 29, 2023Jenn’s relaxing vacation
Great scenery and wonderful friendly staff met my every need. I will travel to RIU Yucatán resort again. Seeing the animals around the property was an added bonus on my vacation. I had a wonderful food and everything was paid for.
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May 29, 2023
Great get-away destination.
Nice getaway all- inclusive. I've been there several times and like both the place and access to town nearby. My only recommendation is to go to town to book tours. Doing so through the hotel or travel agency is far more expensive and the tour groups tend to be much larger.