Location
Playa del carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8385 reviews
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Dec 04, 2023Great memories made at the Riu Yucatan
I just returned home from a week stay at the Riu. Overall it was a lovely stay. The hotel itself was 3.5 stars to me as it was old and needs updating. Rooms were small and old. The shower wasn't great, pressure good. No privacy in the showers but we had the maid put a shower curtain up, which did the trick. The bathroom was tiny with a door, we needed the toliet plunged x2. Don't flush the paper! Also the flourscent lights hummed all night and you had to figure out the light switches. One switch controls everything and needed to be left on and then you could use the individual switches for certain lights. Also the outlets were wide and our plugs kept falling out. The a/c worked great, the beds were very comfortable. The beach was a 10/10 huge long and wide and immaculent. Workers raking everyday. No seaweed at all. Our first 2 days we had calm water after that everyday was a red flag. Bring some bread to then ocean and you will be swarmed by fish, they will feed straight out of your hand, the kids loved this. The line of palm trees and loungers were plenty as long as you got there by 8 am, same as with the pools. The pools in my opinion were not big enough for the amount of people, it was very busy when we were there, I've never seen anything like it. The food was amazing, buffet had a huge variety. It stayed the same all week. We did all the Ala carts, we loved that you didn't need a reservation and they were never busy. Steakhouse was my personal fav! The drinks at the pool I didn't care for. The kids loved them. Service everywhere was excellent. The grounds were perfect and always being tended to. Very clean. The lobby was very hot as it's open air and not a/c but the buffet and 2 restaurants had a/c. I've only stayed at large resorts so to me this none was on the smaller side. Which is sometimes a good thing.
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Dec 04, 2023Paradise!
Lots of people do not rate the rooms here but i personally found them fine to sleep in, as lets face it, isnt that what you mainly do when you are on holiday? The hotel and grounds were immaculate, the staff all work extremely hard for what they get paid so we tipped the bar staff, restaurant staff and cleaners every few days. The surroundings are just paradise, clear blue sea, white sandy beaches and palm trees. Who needs anything else?
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Dec 03, 2023
Brilliant hotel
First class hotel with loads going on 3rd time of visiting will definitely return one day the weather was great and the staff friendly food excellent choices best hotel I’ve stayed in so far. Idea for families and for couples
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Nov 25, 2023Good location but resort is a 3 star at best but 2 star on service
Resort was ok. Average is a good way to describe hotel and grounds. I have been to other resorts where grounds are impeccable. Rooms small but clean. I did not like the bathroom set up with no door on bathroom and clear glass shower door!!!!!! Not ideal if 2 friends are sharing. Staff rude on check in when I asked if we could have room by pool as I had health issues. Restaurant staff not friendly when entering a la carte restaurants. Food ok...pretty standard and repetitive. You would find 5 types of the same pasta but different sauces. great place if you are not a walker as restaurants, lobby and pool close to buildings and ocean. Pool with ocean view was a good element of this resort. Bar service slow in lobby. Location great for walking outside resort as you are in gated community. Close to shopping and ferry to Cozumel.
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Nov 23, 2023
Great hotel with hard working staff
Not sure the reception bar should be open all night, people going back to their rooms at 4 - 5 am drunk and noisy. Good location and lovely beach, hard working and great staff working at the hotel. Nice to see animals roaming freely around the grounds and some shops only a short walk away. Good selection of trips available, got to see the Mayan ruins.