Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.


Playa del carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 1997
Last Renovation: 2013
Accessible rooms: 4
Total rooms: 507


Resort Details


Show More


Show More

Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8385 reviews
  • 4.0 star tripadvisor rating
    Great memories made at the Riu Yucatan

    I just returned home from a week stay at the Riu. Overall it was a lovely stay. The hotel itself was 3.5 stars to me as it was old and needs updating. Rooms were small and old. The shower wasn't great, pressure good. No privacy in the showers but we had the maid put a shower curtain up, which did the trick. The bathroom was tiny with a door, we needed the toliet plunged x2. Don't flush the paper! Also the flourscent lights hummed all night and you had to figure out the light switches. One switch controls everything and needed to be left on and then you could use the individual switches for certain lights. Also the outlets were wide and our plugs kept falling out. The a/c worked great, the beds were very comfortable. The beach was a 10/10 huge long and wide and immaculent. Workers raking everyday. No seaweed at all. Our first 2 days we had calm water after that everyday was a red flag. Bring some bread to then ocean and you will be swarmed by fish, they will feed straight out of your hand, the kids loved this. The line of palm trees and loungers were plenty as long as you got there by 8 am, same as with the pools. The pools in my opinion were not big enough for the amount of people, it was very busy when we were there, I've never seen anything like it. The food was amazing, buffet had a huge variety. It stayed the same all week. We did all the Ala carts, we loved that you didn't need a reservation and they were never busy. Steakhouse was my personal fav! The drinks at the pool I didn't care for. The kids loved them. Service everywhere was excellent. The grounds were perfect and always being tended to. Very clean. The lobby was very hot as it's open air and not a/c but the buffet and 2 restaurants had a/c. I've only stayed at large resorts so to me this none was on the smaller side. Which is sometimes a good thing.

    Dec 04, 2023
  • 5.0 star tripadvisor rating

    Lots of people do not rate the rooms here but i personally found them fine to sleep in, as lets face it, isnt that what you mainly do when you are on holiday? The hotel and grounds were immaculate, the staff all work extremely hard for what they get paid so we tipped the bar staff, restaurant staff and cleaners every few days. The surroundings are just paradise, clear blue sea, white sandy beaches and palm trees. Who needs anything else?

    Dec 04, 2023
  • 5.0 star tripadvisor rating
    Brilliant hotel

    First class hotel with loads going on 3rd time of visiting will definitely return one day the weather was great and the staff friendly food excellent choices best hotel I’ve stayed in so far. Idea for families and for couples

    Dec 03, 2023
  • 2.0 star tripadvisor rating
    Good location but resort is a 3 star at best but 2 star on service

    Resort was ok. Average is a good way to describe hotel and grounds. I have been to other resorts where grounds are impeccable. Rooms small but clean. I did not like the bathroom set up with no door on bathroom and clear glass shower door!!!!!! Not ideal if 2 friends are sharing. Staff rude on check in when I asked if we could have room by pool as I had health issues. Restaurant staff not friendly when entering a la carte restaurants. Food ok...pretty standard and repetitive. You would find 5 types of the same pasta but different sauces. great place if you are not a walker as restaurants, lobby and pool close to buildings and ocean. Pool with ocean view was a good element of this resort. Bar service slow in lobby. Location great for walking outside resort as you are in gated community. Close to shopping and ferry to Cozumel.

    Nov 25, 2023
  • 4.0 star tripadvisor rating
    Great hotel with hard working staff

    Not sure the reception bar should be open all night, people going back to their rooms at 4 - 5 am drunk and noisy. Good location and lovely beach, hard working and great staff working at the hotel. Nice to see animals roaming freely around the grounds and some shops only a short walk away. Good selection of trips available, got to see the Mayan ruins.

    Nov 23, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319