Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.


Location

Playa del carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 1997
Last Renovation: 2013
Accessible rooms: 4
Total rooms: 507

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos (approx. $1.89 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.


Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed
Early Departure Policy:
  • Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
  • Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 8895 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice place for price point

    Our favorite bartender was Manuel (drink cart at pool) The beach was beautiful and and short walk brought us to a lagoon that was so calm our 6 yr old grand daughter loved it! A great place and great value for a family vacation. Our favorite restaurant was steakhouse and the buffet always had something to please everyone.

    Jan 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Wonderful stay

    Beach was one of the most beautiful we've seen. Staff was lovely and friendly. They keep the place very clean. We loved the animals running around all over. The rooms were completely adequate and all had a balcony. The things we didn't like: the pools were kinda of cold, the music at the pool, which you hear all over the resort, was very loud and raucous. The one towel rule is hard and it is virtually impossible to reserve a chair for everyone in your family unless you wake up at 6 am- which I had to do every day to ensure that our family was together. The food was bland and tasteless mostly. But I sort of expected that at an all inclusive. Despite all these negatives, we had a. great time and would recommend to others.

    Jan 18, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Good but with a suggestion to improve

    Overall we had a very good trip and liked the Riu Yucatan. The beach was fabulous which worked as the main pool was crowded and hard to get a chair. The Ibiza pool that was more quiet was nice to relax at. Food and entertainment were good and the room was fine, but we didn’t go to hang out in the room. The room was clean and most staff were good. The pool temp was a bit on the chilly side. However, my adult daughter entered the poolside restaurant in her one piece bathing suit (she was dry) and an employee rudely just told her to ‘get out’. She had forgot to put a cover up on. Throughout the week we noticed many people and kids in just swim trunks and string bikinis with no shirt or cover up in the restaurant. I would suggest that the clothing attire policy be applied evenly and to everyone or not at all. And when doing so, staff can kindly remind quests rather than be ignorant/rude.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great vacation destination

    Riu Yucatan doesn’t disappoint!! Great location, beautiful beach, excellent food! Perfect after Christmas holiday.

    Jan 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    I do not have any comments

    What we liked most was the great variety of food and the punctuality of the restaurants as well as the excellent service. We had a small problem with the room because it was very noisy and they changed it promptly. On the other hand, the hotel facilities are very adequate. Our only suggestion is regarding the cleaning of the floor since in almost all the closed areas there is no grease. Perhaps the cleaning should be intensified or cleaning products should be changed.

    Jan 15, 2025
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319