LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8030 reviews
Relaxing vacation spot
Excellent location! Super friendly staff. Customer service representative Yare was awesome to work with, she went out of her way to help me. Bartenders Alex and Betty make the best drinks. Entertainment staff Gustavo and Victor are perfect for their jobs. Could use new mattresses, the ones in our room were like sleeping on a rock. All in all a great vacation spot. Keep up the good work. We will be back!
Everything is excellent, beach, pool, restaurants, food, service, animation (but needs more activities for kids), parties. Room was OK, no privacy for shower, property layout is not the greatest, as it’s kind of a rectangular shape.
Rui Yucatan Playacar
Amazing hotel with wonderful staff would highly recommend. Staff were so helpful and friendly special thank you to Will on reception for helping change my room to be near my friends. The food in the buffet was fabulous with so much choice in fact too much choice I put on weight!! Great location on the beach which was lovely plenty of sunbeds and staff help you if you need one. Drinks and cocktails were amazing too with good brand names not cheap local stuff, brandy alexander and expresso martini my favourites 😀 the only bad thing was the transfer by coach it took 2 hours so suggest a private transfer to avoid all the pick ups. Highly recommend the White Party so much fun and well organised. Would definitely go back.
From start to end, this hotel provided with the most outstanding service. The amenities were in great conditions. Food was delicious. Overall, customer service was top notch; everyone was willing to help.
Will be back!
This is the second time we’ve been to this hotel. We love it. The staff is amazing and friendly. The grounds and rooms are immaculately kept. The rooms may be a bit worn, but the refrigerator is restocked with water, sodas, beer etc frequently. Anything you need can be quickly ordered on the RIU app. Bring your own toiletries, the ones provided aren’t very good quality. The breakfast buffet has loads of choices; I preferred to have a freshly made omelette each day with great choices of fillings. Fruits, breads, meats, cheese, really anything you could want. Like I’ve seen on other reviews, there are some guests who handle food and put it back into the tray. Unsupervised children picking through cookies etc. really expected in any buffet situation I suppose. The best lunch spot was Pepe’s by the pool. The chicken grilled there may literally be the best we’ve ever had. We really enjoyed all of the a la Carter restaurants in the evening. No reservation needed. The Italian was the best and the steakhouse has really great ribs and steaks. Try all the restaurants! The pool and beach were both kept very clean. Great drink service at all the bars, inside and out. We participated in lots of the activities. White party, neon party, daily water aerobics, bingo at the pool. The daily pool challenge was great to watch each afternoon. Lastly, you won’t find any better and more personable staff members anywhere. Special shout out to bar tenders Mimi, Alex, Betty, Felix, Carlos the pool cart tender, Ishmael. Entertainment staff members Vicktor and Gustavo provided all the belly laughs. Yare at customer service was the best! We will return. And yes, the wildlife here is awesome!