Where families, spa-lovers and active travelers come to play, this inviting oceanfront resort provides a home away from home in Mexico’s picturesque Riviera Maya. Fronting the bright blue waters of the Mexican Caribbean, guests are treated to a tropical paradise of daily and nightly entertainment; a kid’s playground, pool and supervised activity club designed to keep your little ones busy throughout your stay; unique boutique shops; a pampering selection of massages and beauty treatments at the Renova Spa; buffet and a la carte restaurants and bars and all-inclusive exchange privileges at the nearby Riu Yucatan, Riu Playacar and Riu Tequila resorts. Nearby the shops, dining, 18-hole golf and entertainment of Playa del Carmen, guests enjoy a wealth of personalized service and upscale amenities during stays at this dynamic tropical escape.


Playa del carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 1997
Last Renovation: 2013
Accessible rooms: 4
Total rooms: 507


Resort Details


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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 31.12 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 8158 reviews
  • 1.0 star tripadvisor rating
    Below average all round

    Hotel rooms are dirty, the beach was full of seaweed, the food had flys all over the buffet and birds pecking at it, personally I would say expensive for the quality of food ect you get, you spend 3k on holiday then you need 3k in cash as everyone trys to scam you, be very careful they will charge you tripple for everything, tbh we have been to alot nicer places for less, go to baron palace hurgharda it's amazing, or try masi mara Kenya, don't waste your money going hear, it's like benidorm for Americans, but 10 times more expensive, I'd arguably say anywhere is better and cleaner tbh, the flight is long and when you get to the other side ul be waiting 2 hours for your private transfers you've been warned mexico does not operate like anywhere else iv been to, don't be fooled by xcaret either ul be bored in 30 minutes the cave swim is packed more like a float and be kicked by 40 people cramped jn a cave, the only saving grace is the food at xcarat was good, and if you go to 5th avenue you can hold a baby tiger bar that it's the worst place iv been on holiday. Also don't leave valuables in your rooms the safes ain't secure they cN open them in seconds with a screwdriver. O and lastly you think your all done when you have paid all inclusive ect your not, you also have to pay like 3 different taxes before you leave the hotel/mexico on top, just go to Egypt that's my view its better cleaner warmer nicer more to do tbh it's the full package in hurgharda I rate it Highley been 3 times now.

    Jun 04, 2023
  • 1.0 star tripadvisor rating
    Steer clear of decide not to “CARRY AROUND UR VALUABLE, DO NOT LEAVE IN SAFE OR ROOM

    Steer clear - hotel is not responsible for anything stolen from your room which no one but you or staff has access too. Close to $700 gone from safe. Manager Jorge Lantigua not apologetic, empathetic or concerned that it was stolen. Tried to enjoy our stay although this circumstances waiting for the hotel to do their “investigation” nothing has been done. Manager called police on us because we were politely trying to warn other guest to be mindful with their belonging enough has been stolen from us for other people stuff to get taken as well. This is worst experience ever went through on a vacation.

    Jun 02, 2023
  • 5.0 star tripadvisor rating
    First Visit to Mexico

    Can’t fault the hotel, location, staff and food. Staff were particularly friendly and worked tirelessly to help and entertain you. I have two minor gripes. Firstly, i normally like the freedom to snorkel and explore wherever I like, the amount of sea availability in front of the hotel was somewhat limited and you had to stay in the roped off area, lest you are run over by a jet ski (this may be normal for this kind of resort and probably out of the hands of the hotel). My other gripe is in the control of the hotel but understand there is a difficult balance to be struck, we found the pool area could get a bit rowdy sometimes with large groups of intoxicated young men shouting and chanting all day, nobody wants to spoil anyone’s fun but this got a bit intimidating at times, if not irritating. I know there is a ‘quiet pool’ but would prefer not to have to be hidden away and wanted to be where there is more action and the beach etc. but without the over rowdyness.

    Jun 02, 2023
  • 4.0 star tripadvisor rating
    Jenn’s relaxing vacation

    Great scenery and wonderful friendly staff met my every need. I will travel to RIU Yucatán resort again. Seeing the animals around the property was an added bonus on my vacation. I had a wonderful food and everything was paid for.

    May 29, 2023
  • 5.0 star tripadvisor rating
    Great get-away destination.

    Nice getaway all- inclusive. I've been there several times and like both the place and access to town nearby. My only recommendation is to go to town to book tours. Doing so through the hotel or travel agency is far more expensive and the tour groups tend to be much larger.

    May 29, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319