Resort Details
- Various Lounges/Bars- Cancun- Mezcal- Tequila- Ibiza- Cozumel
- Various Restaurants- La Hacienda- Shanghai - Asian restaurant (buffet)- La Margarita - Steakhouse (a la carte)- Sicilia - Italian restaurant (buffet)- Snacks 24 hours a day
Formal dress is required for dinner (main restaurant: T-Shirts with sleeves for gentlemen; theme restaurants: long trousers and T-Shirts with sleeves for gentlemen).
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Children programs
- Children welcome
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteDifferent activities for children such as drawing, watching movies, making theater plays, games, etc.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Snorkeling equipment
Kayaks - PoolThere are 5 pools on-site. This property has swim-up bars.
- Sauna
- Spa †
- Tennis courtThere are 3 lit tennis courts on-site.
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9295 reviews
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Dec 22, 2025Relaxing break from life
Stayed at the Yucatan for 11 nights Nov/Dec and could not fault it. We had a few issues with the room, we reported to reception and the issues resolved by the time we had returned to the room. Food was fine, we did not like the Asian restaurant and thought this was poor. This was personal choice though, so did not visit again. Plenty of other choices for food, only issue found was other holiday makers pushing at the buffet to fill their plates -no need. Drinks plenty full including shots and cocktails. The hotel is what you pay for if I wanted luxury accommodation I’d expect to pay more. I needed a break from life and this is what I got. Added bonus, animals running round and watching them in the garden areas. Also the people we met. The only complaints I have is not with the hotel or staff it’s with other holiday makers. First week fine no issues with sun-beds, second week was like sun-beds at dawn!!! Totally changed the dynamics around the pool. Oh and the fact my swimwear has turned a shade of yellow after being in the pool. Definitely plan to visit again in the future with my family.
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Dec 22, 2025Good hotel but has issues
Good bits-great choice of food and drink,we could use the tequila and playacar hotels which was good,enjoyed the white night ,friendly, attentive staff Negatives-poor,amateurish entertainment at the theatre, worst of all rius we have been to, public toilets dirty,rooms need updating, paint work is terrible, Italian restaurant needs better hygiene, we both had bad stomachs after eating there,finally my wife who is disabled had to wait to use the disabled toilets by the margarita as the restaurant manager who clearly was not disabled was using it,and he didn't even apologise!
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Dec 19, 2025Recommend!
We loved our stay at Riu Yucatán and had a great overall experience, especially considering the price. The food was very good, with a wide variety of options, so we didn’t even feel the need to book the à la carte restaurants. There were plenty of fish and meat dishes, salads, fruits, and a nice selection of Mexican cuisine. Breakfast was excellent as well, offering everything from omelettes to sweets. The beach and sea are beautiful — white sand, clear water, and almost no seaweed during our stay. The staff were fantastic: always helpful, friendly, and the entire resort was spotless. Also never pushy about selling anything, which we really appreciated The animation team and activities also looked good, although we didn’t participate much ourselves. One of the highlights for us was the wildlife on the property. We saw coatis, birds, and iguanas, and were told that monkeys can also be spotted — a really nice touch, especially for families with kids. Downsides: -The rooms are outdated, but still functional and clean. -There are no umbrellas on the beach; while there are palm trees, the shade isn’t always sufficient when traveling with kids. -At checkout, our key cards were deactivated exactly at noon without prior notice. We accidentally closed the room while some belongings were still inside, which was inconvenient. -The kids’ pool is quite small Overall, it was a very enjoyable stay, excellent value for money, and we would definitely recommend this resort.
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Nov 29, 2025
We will definitely be back
Love this resort the people that work there are very warm and welcoming! The rooms are spacious and very clean The whole resort was kept spotless. Food was good only complaint I had was it wasn’t very warm most times. The entertainment team was awesome they had something going every day. The beach was beautiful! The pools were lovely although the first day it was like an ice bath but as the week went on it got better. The monkeys were just an awesome bonus (it was the reason I picked this resort ) we got to see them everyday and they made my day. It was well worth the money we paid and we will definitely be returning as long as the monkeys are still there .
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Nov 29, 2025Not good experience with Riu
Positive -good beach ,amazing see,animals . Negative I am member of Riu last 15 years ,this hotel has renovation 12 years ago -everything is shaking in room ,old and sometimes does not work ,food -basic and not any special, you go Italian or other restaurants same deserts and food ,isian sucks ,washrooms on the beach ,need find stuff ask toilet paper or fix flush in toilet . For Riu hotel it is shame ,in general does not worst money what you spent-my suggestion-Riu Palace,Riu Rivera Maya, Riu Cancun ,Riu Caribe.,etc.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26