Riu Plaza The Gresham Dublin

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4671 reviews

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  Anonymous chain hotel in central Dublin. Could be anywhere. Falling down on details.

  A mixed experience and disappointing for two main reasons. The first is probably unique to me - my parents had their honeymoon here many years ago and I guess I was hoping to find at least some feeling of the place they visited. But that's long gone and what's here now is an anonymous Euro-chain hotel that could be in any city anywhere. That's a shame - this grand old hotel has a real history. There's no feeling of even being in Dublin - the staff are all nice enough but I heard just one Irish accent amongst the dozens in 6 days and there's no connection to the history of the place any more - as embodied in the way the Spanish chain's branding just smoothers its identity. The second? The Gresham has I guess made us realise that we really don't want to do a 'hotel Christmas' again. For various reasons we ended up staying over Christmas this year. There was barely any Christmas mood (other than a big tree in the lobby). The hotel laid on a buffet for both Christmas Eve and Christmas Day - not only was it the same pretty uninspired menu both times (unexpectedly), with barely a nod to Christmas, it was astronomically expensive. Sure, staff costs are higher but even so...this was probably more than double what I would have expected to pay for a meal like this (and which I wouldn't have ordered anyway - less still for two consecutive meals). It included some kind of strange processed turkey item. Another option was roast beef (which was, to be fair, good) - it came with 'Yorkshire Puddings' which were in fact large vol-au-vents! 'Chicken Supreme' too. Odd. Otherwise, people seem to like the breakfast buffet - in truth it's just the same sort of thing as you'd find in many equivalent hotels. A small point - but it mattered to us - we both drink decaf coffee. The stuff they were serving was literally undrinkable - weak, poor quality instant that even the waiting staff apologised for. Seriously? Buying a few bags of decaf ground coffee isn't too much to ask. Details. This is supposed to be a 4 star hotel. The room? Clean and promptly serviced each day. The bed was huge. The tea and coffee making stuff was 2-3 star level at best. TV choices were standard - no movie channels and not all the channels worked. The bathroom had a frosted window onto the bedroom and a very irritating motion-controlled light that flashed on and off filling the bedroom with light when someone used it at night. It also had ambient lights round the bathroom door that you can't turn off, so if you like to sleep in total darkness, you have to somehow cover them up. We also heard snoring and conversation from the adjacent rooms - not ideal. Overall just not great. It's well located, especially for the airport (the Aircoach stops outside) but there are plenty of other decent city centre options.

  Dec 29, 2025
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  Disgusting Christmas dinner never again!

  Booked here for 3 nights 25th December 2025 as of the past 4 years room was on 6 the 608 amazing brand new room absolutely stunning and bed comfortable view good with large balcony, we went for are usually Xmas day lunch which in 4 years first time I have ever complained it was horrible to start a waiting in a queue for 20 minutes one chef cutting meat had a queue tint bk to end of the bar this didn’t move for ages everyone in queue was complaining starter were nice but the main course was between cold items on plate to Luke warm items blood was gushing out of roast beef thre to my gravy our Xmas day lunch was ruined we told a lady staff about it she shrugged her shoulders and said sorry that was it I had to lift my dirty dishes of starters and mains to bar area as no one was lifting there we were at table 36 and beside till were staff stood there was a Dublin man small worker past us and the bad language of him to my ears is so uncomfortable and unprofessional in front of customers we paid bill and left had to wait next day to see a manager which said that’s for the feedback and was letting on he could not understand what we were saying fully this is not good enough writers bar was lovely for cocktails and drinks and staff as well and staff at front desk but definitely won’t be returning again at Christmas time we check out tomorrow breakfast is amazing can not fault that one bit it’s delicious.

  Dec 27, 2025
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  10 of 10

  Everything was amazing, I will came back soon. Reception was great, Martin, Denisse all of them really kind and professional. Writers Bar was excellent and amazing service.

  Dec 27, 2025
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  Terrible

  Worst experience ever , ruined our christmas. Room was freezing even after bringing two heaters. We called reception to have it changed. No result so i had to go down to receptiom at 4 am to talk to the rudest guy ever. Saying im not your servant but when i pay you 400 euros you need to give me a warm room. Thats the least. Wouldnt issue a refund for night we spent moving heaters and trying diff things. Instead of enjoying our christmas eve as a couple. And then we go back to the room only for them to stop answering the phone when we call. Here we are still waiting and waiting while they are punishing us because they said my wife was rude. Im a duty manager at a five star hotel , no one at that front desk had ettiquette or manners. I wouldnt hire them for one sec , especially the one with the big blond beard , he is more fit to be a bouncer not front of house face. 0/10 worst hotel stay ever. We are actually angry that our christmas was ruined. So thank you Gresham hotel for ruining our christmas and wasting our money.

  Dec 26, 2025
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  Anniversary Break

  After over a decade of visiting this hotel, we continue to be more than satisfied with all aspects of the service and cleanliness at the Gresham 🩷 Paul, Lorraine, Deborah and Imelda and many others, made this another visit to remember for a lifetime. Well done team. Keep following your inspiring leader 🫶🏻 And thank you for all the friendly craic 🩷. we’ll be back 🫶🏻

  Dec 23, 2025