Riu Plaza The Gresham Dublin

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4647 reviews

• 

  I would not recommend going here, Holiday Inn is a short walk away and has better staff.

  Rude staff, located in a dangerous area because they have security guards and locked doors. There are many hotels in Dublin better than this one.

  Dec 02, 2025
• 

  Fantastic place to stay!

  Had a fantastic meal at the Toddy's bar and restaurant and were served by a very lovely gentleman called Colm. While the food was amazing, thank you to the chef, Colm made the dining experience even better. He was prompt, attentive and funny. He really did make the dining experience even better. The rooms are clean and comfortable with a great central location. Overall the stay has been great. The Gresham really is a fantastic place to stay!

  Nov 28, 2025
• 

  Disappointing

  Booked a deluxe queen room only to be placed in an accessible room. This wasn't explained when we checked in. The room had the smallest sink going. On the second night we were awoken by a fire alarm at 2am. Nothing even said about it in the morning when checking out. In fact we weren't even asked how our stay was. Terrible service for just under €500 for two nights.

  Nov 27, 2025
• 

  Disappointing and not accessible

  I took my disabled mum here for a 70th treat. I was advised in advance there would be no parking but could drop off at the door. I did this but there are steps up to the main entrance which my mum struggles with. The attendant told me the carpark was full and I would have to park round the corner, I was surprised to hear there was a carpark so wasn't happy from the get go. The room I booked was deluxe and it was far from it. The view was an old entry way, it was freezing and the floor can only be described as cheap linoleum. The socket is not next to the mirror which would help and lighting was poor. The phone to reception did not work. They did manage to sort the heating out as soon as I asked though. There were steps down to breakfast, into toddys and uneven flooring all round. I had asked for a disabled room but was advised it would a lesser quality than that of which I booked which I find discriminatory to disabled people. Overall I wouldn't rush back but did find the staff to be lovely people and helped where they could.

  Nov 27, 2025
• 

  3 5 stars if possible

  The building and location are ideal. Parking very expensive was charged 31 Euro for one night. Breakfast poor in bar area. Had food here night before and had to return an uncooked beef burger and the curry was not nice. Very basic for the standard of the rest of this hotel. Teddy's bar badly needs updating and the food needs improving. Main seating area inside door on right with bar is much nicer and can people watch on O Connell street from these windows. We were charged a fortune for a room 3 adults sharing 405 Euro for one night. We specifically asked for a double and single and were promised same by a manager. We arrived to a pull out sofa bed and refusal for anyone to offer any solution or reduction in price or any apology. We are no spring chickens and this bed was not at all suitable. Its a pity no one seems to have an ounce of customer service or any Irish staff working here who may have understood the issue better or treated ladies with a little more respect. We made the most of our night. The room interior very nice but thry have replaced all carpet in hotel with a cheap floor cover like lino. Location is perfect, Interior beautiful. Customer service poor at reception although bar staff were lovely. Overall a mixed experience just surprised no one even wanted to help or listen to our issues with the room. I would stay again if it was less expensive but would advise to eat out.

  Nov 25, 2025