Resort Details
- "Fashion" Restaurant/Bar
- Grab & GoSnacks and drinks
- 24-hour front desk
- Accessible facilities†
- Concierge desk
- Exercise gym
- Housekeeping - daily
- Lobby
- Lounges/bars†
- Multilingual staff†
- Restaurant†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Business Services†
- Copier†
- Dataport†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Scanner†
- Speaker Phone†
- Telephone†
- Whiteboard†
- Wireless Internet Connection†
† Fees may apply
- Fitness center on-site
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8248 reviews
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Mar 06, 2026Good location, don’t count on a good nights sleep!
Great location but don’t book if you’d like to sleep well! It’s so noisy with passing traffic and the fire station opposite contributes to this. A new hotel is being built opposite, construction works start early and finish late! The worst part is ….the fire alarm test announcement went off every morning at 8:30am, no test was carried out 🤷🏽♀️, we Found this a pointless announcement and suggested whatever testing was going on should be performed later in the day when people weren’t in their rooms. Reception staff were validating of this issue but couldn’t help …….I’m still sure why this happened every morning during our stay? The cleaning of the rooms also gets done at odd times, I’ve found this is normally carried out in a morning but it was from 2pm to early evening…just as we were getting showered for the evening. Our room didn’t get cleaned for 3 days because of this! Breakfast is good but go in plenty of time as cleanup starts about 9:40am and I presume because of the whole hotel getting woken at 8:30, affects the busyness around this time….it was packed. It has a school canteen feel but a good variety of items can be found. Overall this hotel is in a great location but it’s just too noisy to get a decent night’s sleep, we won’t return.
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Mar 05, 2026Great stay
Just come back from New York and stayed at the Rui plaza hotel Times Square and honestly can’t fault it . Lovely rooms and lovely staff who were very helpful breakfast was great and the location was good just round the corner from Times Square . It was my birthday when we stayed and when we came back from being out the staff had left a little row of chocolates with a card wishing me happy birthday , the hotel is definitely a 100% from me and my daughters
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Mar 04, 2026Disappointing Stay – Poor Customer Service
Stayed at RIU Plaza Manhattan Times Square for 3 nights and unfortunately had a disappointing experience. The room was cold (around 70°F) and the heating system barely worked even after adjusting the temperature. The shower enclosure door was broken and very difficult to lift and open. I reported the issues but the response was poor. I was offered another room with no upgrade, and the manager didn’t even come to speak with me directly. The only compensation offered was late check-out, which was useless because I had an early flight. Great location, but surprisingly poor customer service.
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Mar 02, 2026
Great Riu - Good Location, Great Staff and Clean !
We have recently returned after 4 nights here. It’s very conveniently located near Times Square in the Hells Kitchen area of NY. Check in was seamless. We requested adjoining rooms and higher floor and that’s what we got. Floor 17 and right next door to our friends. Fantastic view. There’s a coffee machine in the room but I took a travel kettle and changed the voltage which was ideal for us as we like a morning cuppa. The room was clean and comfortable, the bed was super comfy and a good hot shower. It was serviced well each day and towels replenished. Air conditioning worked well. Breakfast we found was best to get to around 7.15, after that it’s busy but works well. Same story at buffet, loads of choice of hot, cold, fruits, meats, pastries and bread. Hot food not hot enough. There’s a wide selection to suit most palettes. Coffee was hot. Staff were friendly and helpful in all areas of the hotel. Would definitely stay again and recommend this hotel.
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Feb 28, 2026
RIU Plaza Times Square — Highly recommended Manhattan hotel with great breakfast
When staying in Manhattan, having breakfast included at the hotel is a major advantage. It makes mornings easy and stress-free before heading out into the city — something we really appreciated during our stay at the RIU Plaza Times Square. The breakfast is excellent by New York standards: wide selection, plentiful, and very cleanly presented. The only drawback is that it becomes crowded during peak times, so it’s best to arrive before 8:00 AM to avoid lines. The hotel overall is very well maintained and notably clean for New York. Staff are professional, efficient, and friendly. The front desk team in particular is exceptionally welcoming and helpful. The guest mix is mainly American and Hispanic, with some European travelers — a relaxed and international atmosphere. We strongly recommend booking a room on one of the higher floors. The extra cost is worth it for the quieter environment and better views. Rooms are typically small and functional, as expected in Manhattan, but well designed and perfectly adequate for a city stay. Prices around the holiday season are naturally high, but considering the location, cleanliness, breakfast, and service, we found it well worth it. Conclusion: A very solid, well-run Manhattan hotel in a prime Times Square location with the major benefit of included breakfast. We would definitely book again.
- AdvisoryThe deluxe king room does not offer roll-aways.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pmInclusions are subject to change at any time without prior notification.