Resort Details
- "Fashion" Restaurant/Bar
- Grab & GoSnacks and drinks
- 24-hour front desk
- Accessible facilities†
- Concierge desk
- Exercise gym
- Housekeeping - daily
- Lobby
- Lounges/bars†
- Multilingual staff†
- Restaurant†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Business Services†
- Copier†
- Dataport†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Scanner†
- Speaker Phone†
- Telephone†
- Whiteboard†
- Wireless Internet Connection†
† Fees may apply
- Fitness center on-site
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8236 reviews
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Feb 05, 2026Nice
The RIU New York has an excellent location, right in the heart of Manhattan, with easy access to major attractions and public transport. The rooms are surprisingly spacious for New York, modern, and comfortable, which was definitely a positive aspect of the stay. Unfortunately, the customer care did not meet expectations. The service felt impersonal and inconsistent, lacking the level of attention and professionalism you would expect from a hotel in this category. While the hotel has strong physical advantages, the overall experience was affected by the disappointing service. In summary, a well-located hotel with good room sizes, but the customer care has room for improvement.
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Feb 02, 2026Stay away people on business
To be honest, there is nothing wrong with the facility itself. rooms are cleanish, except mine had someone else's hair on the floor of the bathroom and one of my towesl had lets say, someone else's imprint on it. My one big problem with this place is I dont like being treated like a cow. The staff are like very efficient robots hearding you very efficiently to the correct space, the check in process is the worst I have ever encountered. Just very long, waited 30 min with only two people ahead of me in line, it was like checking in at the airport, thats the exact feeling I had. I had the breakfast, again, very efficient but the service was as cold as the food, again, efficient, but here again being led like a cow to feed. I think as a family hotel, not so bad, but for business, I will never stay here again, wifi cost 10.00 and late check out not a courtesy, but one can pay 20.00 for it.
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Jan 31, 2026Excellent choice of hotel
Stayed here with my granddaughter. Brilliant hotel, room a good size and very clean, breakfast very good. The staff were all amazing especially the concierge and security team - thank you for making our trip such a brilliant experience
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Jan 30, 2026
Perfect location , staff where very helpful.
me and my girlfriend stayed here for 5 nights absolutely loved it , the location is perfect and in walking distance to a lot of the main sights in the city. The food was amazing and there was many different varietys to choose from each day.Will definitely be staying here again.
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Jan 27, 2026
Very Central- has Everything you need
Very Central to everything. Breakfast was huge. Beds comfortable. Nice staff. We stayed here for a few days to see a play. We were able walk to Broadway, Times Square, Central Park, New York Library, National Museum, and the Hudson River (Intrepid Museum). The hotel gym was big and had enough equipment for a regular gym rat workout.
- AdvisoryThe deluxe king room does not offer roll-aways.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pmInclusions are subject to change at any time without prior notification.