Resort Details
- "Fashion" Restaurant/Bar
- Grab & GoSnacks and drinks
- 24-hour front desk
- Accessible facilities†
- Concierge desk
- Exercise gym
- Housekeeping - daily
- Lobby
- Lounges/bars†
- Multilingual staff†
- Restaurant†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Business Services†
- Copier†
- Dataport†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Scanner†
- Speaker Phone†
- Telephone†
- Whiteboard†
- Wireless Internet Connection†
† Fees may apply
- Fitness center on-site
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8202 reviews
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Dec 28, 2025Perfect location
Myself and my daughter stayed here for 6 nights at the beginning of December,fantastic location,good breakfast included would recommend going early as it gets busy later. Was on the 9th floor at the back of the hotel which was good as had no traffic noise,rooms good and cleaned each day , take a travel kettle no tea or coffee facilities. Times Square only 2 minutes away,in the middle of broadway, subway nearby, central for getting around. The weather was cold but dry even had sunshine most days 🌆🌃
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Dec 26, 2025Hotel is a weed smoking nest
I’m not sure what the high reviews for this hotel are for. I do not understand. This hotel is definitely NOT a 4 star hotel. Hotel is CHEAP. More like a Motel. Faux leather sofa. Cheap engineered wood on the floors. No valet parking. They send you park 10 mins away and walk back to the hotel with your luggages… For the amount of money they charge, you’ll think they’ll have an underground parking… No water bottles in the room. You have to purchase at front desk. I will not even bother complaining about how rude the staff is…. Worst of worst: Imagine paying 535$/night to be intoxicated by weed smoke all night. As soon as we got out of the elevator to our floor we were welcomed by a very strong weed smell. What a pity and disappointment. I had young kids with me. Husband called front desk to complain and was ensured it was going to be taken care of. 30min later husband called to re-iterate the issue and request room change. “They are still investigating the room where it is coming from and will get back to us…” at that point it is 10pm. Kids are exhausted from the trip and slept off - husband decide to take a shower - front desk call back and ask if we are all packed ready to move out of our room. “They don’t have cleaning staff in the evening so they are trying to find someone to clean our room immediately but it has to be done right away”. Instead of them apologizing they behaved as if they are doing us a favor by swapping our room in like the next 5min… could not be ready in the allotted time so we ended up swallowing the weed smoke all night cause yes people kept on smoking on and off. Worst hotel experience ever. Can’t be trusted. Elevators are packed. Coming down we had to use staircases …. Not recommended at all
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Dec 23, 2025Centrallly located and perfectly adequate
Stayed here with children ages 11-15 as part of a 2 family trip, us from Ireland and the other party from Canada. Hotel is centrally located in Times Square. No issue getting a good sleep. Lifts were fast and efficient (in contrast to our previous stay in NYC). Room was clean and adequate though small for our family of 5. Breakfast buffet offered lots of choice from fresh fruit, yogurt, granola, hot food, pastries etc. While busy, we were expecting that, and moved quickly to get all we were after. Staff were friendly. Gym was well equipped but make sure to bring your own water along. Would certainly be happy to stay here again on a return visit to NYC.
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Dec 22, 2025
Fabulous Hotel!
We have just returned from an amazing trip to New York from the UK. It was our first time in New York and we stayed at the Riu Plaza Hotel. I cannot say enough about this hotel. The staff were friendly and could not do enough for us. Check in went smoothly with no issues. We travelled with 4 adults and had 2 rooms. On check in we had to pay £266 tax total and a damage deposit of £200 total. The hotel is in a great location near to all the main attractions and close to the subway for anything further away. The hotel is spotlessly clean and was decorated very festive for Christmas. Breakfast was good every morning, no complaints. The hotel was busy but they managed this well. Would definitely stay at this hotel again when we return to New York in the future.
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Dec 20, 2025
Good Hotel location
Nice hotel in a great location close to all attractions in Times Square. Staff was friendly and helpful. Rooms were a good size.
- AdvisoryThe deluxe king room does not offer roll-aways.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryA minimum mandatory hotel-imposed fee of $29 (plus tax) per room, per night, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Facility Fee: There is a mandatory hotel-imposed fee that is charged and collected by the hotel either at check-in or check-out.
Facility Fee Inclusions:
-WiFi high speed access through the hotel’s guest rooms and public areas for up to two devices per person.
-Two bottles of water in the room (no refill)
-Unlimited usage of the lobby area computers
-Access to the Fitness Center
-Luggage storage on arrival and/or departure up until 9:00pmInclusions are subject to change at any time without prior notification.