Hotel Promotions
Save up to 10%.

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Applicable Dates:
Booking Dates: 05 Dec 2025 to 08 Jan 2026
Travel Dates: 05 Dec 2025 to 15 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
On-Site Amenities
  • Ascenseurs,Offsite
  • Blanchisserie/Voiturier,Offsite†
  • Conciergerie,Offsite†
  • Ménage - quotidien,Offsite
  • Réception 24h/24,Offsite
  • Services Internet,Offsite†

† Fees may apply

Off-Site Recreation
  • Gym
Off-Site Attraction
  • London City Airport

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 1143 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Unfriendly Front Desk and Unacceptable Wi-Fi Service

    Very disappointed with the service at this RIU property. On December 20 around 10:00 pm, the front desk staff, including the manager on duty, were unfriendly and unhelpful, which is not what you expect from an international hotel brand. The Wi-Fi was also extremely poor and unreliable throughout the stay, which is a major issue for travelers. I travel frequently and work in luxury travel, so my expectations are based on extensive experience. Unfortunately, this stay did not meet even basic service standards and left a very negative impression.

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice Hotel

    I recently stayed at the RIU Hotel in London, and overall, it was a pleasant experience. The location of the hotel is absolutely excellent, with easy access to many attractions and transport options. The rooms are spacious and comfortable, which made my stay quite relaxing. However, I did notice a couple of areas for improvement. The reception staff seemed quite busy during my check-in, and on a few occasions, they didn’t appear as friendly or attentive as I had hoped. It wasn't a major issue, but it was noticeable. The breakfast buffet was definitely a highlight—plenty of variety and delicious options to start the day. A couple of suggestions for improvement: There is no bottled water provided in the rooms, but they do offer a jar for tap water, which is a nice idea. However, the tap structure made it difficult to pour water into a mug, which was a bit inconvenient. The toiletries dispenser in the bathroom seems to be designed in a way that causes unnecessary waste. If it were installed upside down, it could save a lot of material waste, which would be a more eco-friendly approach. Overall, I had a good stay and would consider coming back in the future!

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It’s just not all that.

    Location is great however the staff are ridiculous. There’s no advice given prior to arrival that you need identification. I wanted to provide the booking confirmation which was frowned upon. Perhaps an overlook on my part but the receptionist was extremely rude. It’s like a prison as far as getting in and out (during out of hours) so if you’re looking for a night out in the surrounding areas, it’s not ideal. The rooms are basic and no better than a premier inn/travel lodge. The hotel bar was cute but expect a wait for service. We did sleep well but there is nothing special with this hotels rooms compared to a premier inn. The breakfast was probably the best thing about the stay and the staff in the restaurant were much friendlier than those on reception. Ps. Drunken maccies ordered on uber eats and appears to have been delivered (photo in lobby) but never delivered to us personally. I would assume the security team had a maccies on us!

    Dec 06, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location.

    Prompt check-in. Relax space. Excellent location and transportation links. Room clean. Great choice of Breakfast. Definitely recommend - Value for money..

    Dec 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Basic Premier Inn / Travel lodge at premium prices

    Basic Premier Inn / Travel lodge at premium prices No water in room which you’d expect at £400 per night and 1 pillow! Floor, decor, size of room - all below standard compared with other hotels in London.

    Dec 04, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319