Resort Details

Dining
OnSite Dining
  • 360º Bar
    Lobby Bar
    Sky Bar
    Rooftop Bar
  • Cervantes Restaurant
    Varied buffet and live cooking stations.
  • El Edén Tapas
    On the 26th floor.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Concierge desk†
  • Conference facilities†
  • Elevators
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Luggage service†
  • Meeting rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Gym †
  • Nightclubs †
    Live music or DJ
  • Pool †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4107 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Superb

    The place is in the center of Madrid with access to everywhere you need to go. Metro station is next door. The place and staff are amazing. They are very professional and polite. The place is superb and it deserve more

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top experience

    I had a very good experience. The bed and the room were comfortable, and the staff were very friendly. One issue at breakfast was that there were no meat options other than pork. There were no alternative meat choices available

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    if you have any problems they never answer you

    location is very good, breakfast excellent, but I did a wrong reservation from double to twin, and I ask hotel if it is possible to double, they answer after i cant cancel anymore the reservation, i ask for an upgrade to double they never answer. The view at the rooftop was perfect, but when i wanted to change the table, the waiter HUAN CARLOS, dont let me to change even I was order more dhe 70 euro to drink there and I wanted to stay more because I was waiting my birthday, but no, Huan Carlos dont want it, than the table was for 2 persons that come outside of the hotel so I go to my room and wait there for my birthday, i was very dissapointed from this hotel, because if you want something or you need anything they never do nothing for you.

    Dec 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing stay

    Myself and friends only stayed here 1 night for our annual Xmas trip but so wish we stayed for longer. The staff were so friendly and helpful. The lift system was as brilliant. Our room was a great size and looked out on to one of the Christmas markets in Madrid. The rooftop bar was one of the best I’ve ever been too. Lastly the breakfast. It had everything. What a spread. I will definitely be back 😀

    Dec 16, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Fantastic Hotel

    We stayed at this hotel in Madrid the first week of December and it was fantastic! We had the junior suite which had incredible views of the plaza and it was all decorated for Christmas. The service was impeccable! Well definitely stay here again

    Dec 11, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319