Resort Details
- 360º BarLobby BarSky BarRooftop Bar
- Cervantes RestaurantVaried buffet and live cooking stations.
- El Edén TapasOn the 26th floor.
- 24-hour front desk
- 24-hour room service†
- Concierge desk†
- Conference facilities†
- Elevators
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Luggage service†
- Meeting rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Nightclubs †Live music or DJ
- Pool †
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4127 reviews
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Jan 02, 2026Fantastic room, great rooftop bar.
We stayed here for 3 nights in a Deluxe superior king with view and boy did it have a view!! Our bed was huge and very comfortable. I had emailed ahead and asked to have a quiet room to which they provided as we were nowhere near any of the lifts and we heard hardly any noise apart from the sirens outside. The room was clean and very spacious. The only gripe we had was the bathroom light came on automatically when someone walked into it, which was annoying at 2 am when someone got up to go to the toilet. The breakfast like many people have commented was one of the best we’ve ever had selection wise. We visited at approximately 8am and had no issue having a table or going to the areas that we wanted to get food from. The only time we had issues waiting for a lift were at these peak times, but other than that we found the lift system very easy and only waited a couple of minutes . We went to the rooftop bar every day and we greeted immediately and shown to a table straight away . Each time we visited, we were placed in a different part of the bar which actually was quite nice as it gave us a different view each time. The couple of times we visited in the day we were not asked to pay the bill straight away but at night time you could see this ramped up but this was not a problem to us and in no way were we rushed or made to feel like the table was required. The service I felt was spot-on.. the drinks prices I thought were very reasonable especially if we were to visit the same kind of bar in London we would be looking at at least 50% more plus service charge!! we quite enjoyed watching people pose in the most ridiculous fashion for their photos but then this was also frustrating when all I wanted was a quick basic photo on the bridge. We ordered a pizza from the roof top bar, which was one of the most cheesiest pizzas I’ve ever had in my life but delicious. I’ve included some photos which hopefully people will find helpful. We stayed in Madrid last may in an Airbnb. But this time returned to the Riu which we did not regret and would 100% stay here again. The weekend we stayed was in fact Spanish bank holiday weekend which we were not aware of which made the area and all the popular parts extremely busy so the rooftop bar was a perfect escape.
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Jan 01, 2026
5 days in Madrid
I had an excellent stay at this hotel. The service was outstanding, the rooms were clean and comfortable, and the staff was friendly and professional. Everything exceeded my expectations, and I would definitely love to come back.
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Dec 30, 2025
Absolutely fabulous hotel
We just loved this hotel. We paid a bit extra and got a room with a terrace which made it even nicer. The room is very big and the bathroom is very, very big. Two sinks if you like that sort of thing. The shower is really nice and all the products are great. Cleanliness is superb and fresh bottled water brought in every day to drink. The location is great too. Metro is a stones throw from the entrance. Even a Zara next door. The gym is nice too. The Sky Bar is great for a drink with lovely views and free for guests. As others have to pay, you can always get a table. Downsides? Its a big hotel so there are a lot of people at breakfast. The buffet food is very good and you never have to queue for long. Did find can be a queue for lifts around 11am as some people trying to leave at same time as other people coming back to rooms after breakfast. But these are quibbles. The service is absolutely first class. We didn't have our room cleaned one day, our choice, and we rang for water, coffee and a blanket and there in minutes. All the staff are so friendly and helpful. From the airport really easy by metro. One simple change.
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Dec 30, 2025Review of Christmas Stay
My wife and I enjoyed our stay at a very comfortable, warm hotel with friendly and efficient staff. A minor complaint would be that self service food area was a little chilly resulting in hot food, like sausages being only lukewarm.
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Dec 28, 2025careful
Worst customer service. Won’t help you and you will play broken telephone with these people. They don’t know what’s going on. Both the receptionists and the restaurant receptionists will play you like a ping pong
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.