Resort Details

Dining
OnSite Dining
  • 360º Bar
    Lobby Bar
    Sky Bar
    Rooftop Bar
  • Cervantes Restaurant
    Varied buffet and live cooking stations.
  • El Edén Tapas
    On the 26th floor.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Concierge desk†
  • Conference facilities†
  • Elevators
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Luggage service†
  • Meeting rooms†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site †
  • Gym †
  • Nightclubs †
    Live music or DJ
  • Pool †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 4113 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Absolutely fabulous hotel

    We just loved this hotel. We paid a bit extra and got a room with a terrace which made it even nicer. The room is very big and the bathroom is very, very big. Two sinks if you like that sort of thing. The shower is really nice and all the products are great. Cleanliness is superb and fresh bottled water brought in every day to drink. The location is great too. Metro is a stones throw from the entrance. Even a Zara next door. The gym is nice too. The Sky Bar is great for a drink with lovely views and free for guests. As others have to pay, you can always get a table. Downsides? Its a big hotel so there are a lot of people at breakfast. The buffet food is very good and you never have to queue for long. Did find can be a queue for lifts around 11am as some people trying to leave at same time as other people coming back to rooms after breakfast. But these are quibbles. The service is absolutely first class. We didn't have our room cleaned one day, our choice, and we rang for water, coffee and a blanket and there in minutes. All the staff are so friendly and helpful. From the airport really easy by metro. One simple change.

    Dec 30, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Review of Christmas Stay

    My wife and I enjoyed our stay at a very comfortable, warm hotel with friendly and efficient staff. A minor complaint would be that self service food area was a little chilly resulting in hot food, like sausages being only lukewarm.

    Dec 30, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    careful

    Worst customer service. Won’t help you and you will play broken telephone with these people. They don’t know what’s going on. Both the receptionists and the restaurant receptionists will play you like a ping pong

    Dec 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Superb

    The place is in the center of Madrid with access to everywhere you need to go. Metro station is next door. The place and staff are amazing. They are very professional and polite. The place is superb and it deserve more

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Top experience

    I had a very good experience. The bed and the room were comfortable, and the staff were very friendly. One issue at breakfast was that there were no meat options other than pork. There were no alternative meat choices available

    Dec 20, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:
    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

{{title}}

Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319