Resort Details
- Various Lounges/Bars
- Ananá
- La Cumbia
- La Plaza
- Las Olas - Various Restaurants
- The Palms
- Jade Asian Restaurant
- Traviata Italian Restaurant
- Turquesa
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna†
- Spa†
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Direct access to a beach
- Fitness center on-site
- Motorized Water Sports †Jet skis
Parasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfingSailing
Kayaks
Snorkel gear
Introductory scuba lesson in the pool
Paddle boat - PoolThere are 4 pools on-site. This property has swim-up bars.
- Sauna †
- Spa †
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-Site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8788 reviews
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Feb 08, 2026Amazing two weeks
Ten out of ten for all aspects of our stay ! The food , staff , entertainment the room and beach , we stayed on 6316 over looking the jungle at the back we saw woodpeckers, Coates , sereqes beautiful birds too the hotel is spotlessly clean and we loved it that much we’re returning in April ! Lots of names to thank jorge and Rosa and Edgar at the pool bar , Davy in the lobby bar to name but a few The location is excellent with a shopping area to the front and a 15 min walk to fifth ave Thank you to all the playacar staff see you soon !
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Feb 06, 2026Beautiful stay with a horrible experience at the end
It is a beatiful place, with spotless rooms, fantastic and clean beach and tasty food. Restaurants served a variety of meals and all of them - Mexican, Italian or Asian were great. However, I cannot give anything else than 1 as final rating. Despite paying additional 85 USD for late checkout our bracelets were cut at 5 p.m. and we could not get any dinner before a 16-hour travel. We wanted to pay additionally for the dinner but it was rejected. Such a thing never happened to us anywhere in the world. Such a pity, it was such a nice stay. Never comming back to Riu.
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Jan 28, 2026
Fantastic Holiday , Fantastic Hotel
This was our 3rd visit in a year and the whole experience from the ground staff, cleaners, reception team , bar staff , waiters and maintenance staff is first class and all work so hard. All areas were spotless as usual and although there were a few days when Sargassum was particularly bad the staff worked really hard to clean the beach. Special mention to all the bar staff at the pool bar and La Cumbia bar especially Eduardo , special mention to Nestor for looking after us at lunch. Can highly recommend and although we are not ones to visit hotels year after year we have booked again for Jan 2027, this tells you everything.
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Jan 27, 2026
Fantastic holiday
We had a wonderful stay and an overall fantastic holiday. The hotel was clean, modern, and very well maintained, with comfortable rooms and excellent facilities. The staff were incredibly friendly and helpful at all times, which really made us feel welcome. The location was perfect—close to local attractions and easy to get around—yet still peaceful and relaxing. Breakfast was varied and delicious, and the on-site amenities added to the comfort of our stay. This holiday was exactly what we needed: relaxing, enjoyable, and stress-free. We would happily recommend this hotel to anyone looking for a great place to stay and would definitely return in the future.
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Jan 18, 2026
Beautiful and Fun Resort
My wife and I spent a week at Riu Playacar two weeks ago. The grounds, rooms, pools and beach are absolutely beautiful. The staff were fantastic no matter where you go on the resort. There are lots of places to eat at about anytime. The lunch buffet and dinner Steakhouse are by far the best. Snacks in pool area were also great. We really disliked the Asian and Mexican restaurants. Lots of small wildlife running around and on our last day we saw the monkeys walking by us. There is a good shopping area across the street with a 7-11 and pharmacy. That was helpful. Also we took a 20 minute walk and were right in heart of 5th Ave in Playa Del Carmen. We really had fun shopping in that area. We did one excursion to XPLOR and had a blast. We are going to try and return with all of our kids and their families next year. Overall we loved this resort!!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of 29.32Mexican Pesos per person per night occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50