Riu Palace Tenerife

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3388 reviews

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  Highly recommend Riu Palace Adeje - a fantastic hotel!

  We stayed for a week over the New Year period, as a family of 7 and enjoyed every minute, despite the unusually bad weather at that time of year. The location of the hotel is perfect. One direction takes you to La Caleta, and the other towards the Bahia del duque (lovely walks/runs along the coast). We were so impressed with how polite and friendly the staff were at the Riu Palace. They made us feel so welcomed and their attitude really stood out from other hotels we have visited over the years. The food at both breakfast and dinner was exceptional, with plenty of choice. The New Year Gala was a real highlight for us. The atmosphere was great, we were able to sit outside under heaters for the evening meal and the live music was fantastic entertainment. The pools are cold at that time of year but it is to be expected. The music/bands on every night on the terrace were top quality and we enjoyed having a few drinks, next to the lovely heaters outside. One evening we had a Queen tribute act that was very memorable!! Overall, we loved our stay and i'm sure we will be back in the future!! Thank you.

  Feb 26, 2026
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  Ideal Holiday Hotel

  We really enjoyed our holiday here, particularly as we had a whole week of blue sky, sunshine and heat. There are good pools and bars and numerous sun beds to choose from in the sun and in the shade. The pool and beach areas are vast and exceptionally maintained. Our room on the 4th floor was spacious, clean and comfortable with all mod cons and a balcony overlooking the sea facing the sun. Rooms were replenished and tidied daily. The waiters don’t speak fluent English (us Brits are guilty of relying on this) but we received very good friendly service. Drink and wine menus are accessible via a QR code. This hotel is in an excellent location along the seafront close to shops and bars from as far as Los Cristianos along to La Caleta. The breakfast buffet and evening buffet were extraordinary with high quality food and lots of cuisines to choose from. The two other bookable restaurants were good too, although a lot of tapas in huge portions in Espanol, and in Krystal the food was very rich. The air conditioned gym was impressive. The entertainment music bands were great too and a lovely way to end each evening.

  Feb 17, 2026
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  Needs a makeover

  Majority of clientele over 80. The bed linen and towels are very old and threadbare. The food was ok if you prefer quantity to quality. Generally everything was very tired. The staff are lovely . Not worth visiting the Spanish or Krystal restaurants on site.

  Feb 15, 2026
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  Certainly not 5*

  We booked a double room with sea view directly with hotel and requested the 5th floor - we were allocated the 3rd floor thus not such a good view. The room was spacious and clean, with a large comfortable bed. We prefer a separate bathroom but the bathroom 'wall' is actually a very large piece of frosted glass and provides a clear view of the person using the shower. At night if you need to use the bathroom the light illuminates the whole bedroom which is not conducive for someone trying to sleep!!!! Most of the staff are very friendly and helpful - apart from those on reception. We had a late return flight and requested a late checkout. We were told we could only have 2 hours at 20 euros an hour which we accepted and had to confirm the night before departure. When we returned to reception to 'confirm' our 2 hour checkout we told by an aggressive female receptionist that we could only have 1 hour. The hotel was not at full capacity and we wasted an afternoon. Certainly not 5* The breakfasts were plentiful as were the evening buffets with freshly prepared dishes on offer. The a la carte meal at the Spanish restaurant was good. However the meal at Krystal was abysmal. The Partridge pate tapas had a sugary grilled topping which was unpleasant. The crispy duck confit with goats cheese, samphire and pear were two large 'spring rolls' that were akin to cardboard, the 'crispy' duck filling was soggy as it was in a cheese sauce. No samphire could be seen, the spring rolls were placed on a pile of mixed salad leaves without any dressing. We did not eat much of this dish. The roast suckling pig was a piece of luke warm pork with a strange topping that certainly was not crackling. It was placed on a bed of cold dried apricots with a side of cold mash. The grilled beef tenderloin was anything but tender and indeed was very tough. The smoked cheesecake smelt and tasted like smoky bacon crisps - most unpleasant. Thus we left most of our meal as did several adjoining tables. The location is good and opposite a beach. However the early morning brigade of people saving loungers was in full force - the staff never moved any towels despite some of the loungers never seeing a human till midday!!! Thus our high hopes for a luxury break were dashed and we will not return as there were too many elements that were not 5* worthy.

  Feb 08, 2026
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  Room description and cost misleading

  Booked through the RIU website direct opting for a room with a sea view. On arrival we were disappointed to say the least. It was a room with a pool view at best. On complaining we were told that all rooms that faced the sea were classed as sea view by their definition. Misleading to say the least. You need a room on at least the 4th of 5th floor to have any chance of seeing the sea. Heaven knows what a room with a partial sea view is. Other than that everything else was great. We feel overcharged for what we received

  Jan 24, 2026