Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.
Location
Playa del Carmen - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7394 reviews
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Feb 01, 2023The service is with out a doubt the best!!
The service at this location was outstanding. Whatever you needed was done in an efficient manner. The rooms are clean and modern. The buffet was excellent for an all inclusive. The restrooms at the beach or at the main lobby were always clean and smelled fresh. I can’t express enough how great the service was!! We can’t wait to go back again to the RIU Palace Rivera Maya! By the way, it’s a short walk or drive to Playa De Carmen.
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Jan 30, 2023
Amazing
Have traveled to the RPRM many times and it never ceases to amaze me. They have the best employees that truly care about their patrons. The hotel manager David took time out of his day to introduce himself and hear our feedback. It is always an absolute pleasure to visit the RPRM.
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Jan 26, 2023
Pleasantly surprised
We booked a one week stay through our travel agent and were highly impressed with how beautiful this resort is! Daniela helped us at the front desk and she was knowledgeable and personable. We became fast friends with Adriana at "Daiquiri" bar in the lobby. Their bakery had the best cheesecake EVER and the employees were very helpful. They have two buffets; both of which are plentiful but the one that is located on the ground floor inside the resort is the best. The pools were pretty crowded so we never did get a chance to try them out. The sand on the beach is so soft and wonderful and the water is sparkling blue. The Italian restaurant was our favorite and we ate there 3 or 4 times. I recommend the lobster ravioli off the menu and the Osso Bucco over risotto (also off the menu). Nice little buffet with pizza, pasta, salad, and some desserts but order off the menu if you want a sample of how wonderful their food is. We had steak and lobster at the Steakhouse and were pleasantly surprised at how tender and perfectly cooked the steak was and how tasty the lobster. Only negative to their steak and lobster is that they don't serve drawn butter but we enjoyed it without. The rooms are kept immaculate as is the entire resort so kudos to the housekeeping staff. If we ever go back to Playa del Carmen, this is where we'll stay again!!
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Jan 26, 2023
January Vacation
Always great people, food, service and clean resort. Go there three times a year. Perfect location and always helpful with anything we need. Have been to many other resorts but call this home. Can't wait tilll next trip.
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Jan 25, 2023
Well deserved break!
Back for a second time in the last 5 years. Since our last visit the hotel had undergone a refurb and layout change. Had another wonderful stay. Staff are delightful and attentive as usual. There's an abundance of food on offer, all of which was delicious.