The All-Inclusive program includes the following amenities:
• All meals, snacks and local alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
• Snacks and drinks 24 hours a day.
• Regularly refilled minibar and liquor dispenser in the guest rooms.
• In-room safe.
• Room service 24 hours a day.
• Turndown service.
• Drinks service at the pool.
• Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, Riu Fit program, beach volleyball, pedalos ( paddle boats)
• Free wellness facilities as described (gym).
• WiFi throughout the hotel.
• Live music, shows, and Riu entertainment
• Free entry to the discotheque at Riu Tequila (drinks included). Must be 18 years old.
• Riu Get Together Party at the Riu Tequila hotel
• RiuLand Kids Club for ages 4-7 and 8-12
All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars- Daiquiri- Lirico- Lounge 24- Cancun- Capuchino
- Various Restaurants- Don Rafael- Il Portico- Yashima- Krystal- Chilis- Agave
All restaurants are non-smoking.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service
- Safe deposit box
- Sauna
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports
† Fees may apply
- Children's poolChildren's pool with slides
- Children's programRiuLand kids club
- Direct access to a beach
- Fitness center on-siteNew RiuFit area
- Motorized Water Sports †- Jet skis
- Parasailing
- Waterskiing
- Diving
- Deep sea fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Kayaks
- Snorkel gear
- Body board
- One introductory scuba lesson in the pool
- Paddle boats - PoolPool area with 4 pools on-site. This property has swim-up bars.
- Sauna
- Spa †- New relaxation pools at Renova Spa
- General †Access to pickleball court at Riu Palace Mexico
- Golf †Golf course located within a mile of the hotel.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8480 reviews
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May 22, 2025All is great except....
Wonderful everything! The food (yes, first time i can say that thr food at an all inclusive is great!) options are excellent! Thr fact that you dont have to make reservations absolutely rocks!!! Most staff are professional and friendly, although we thought that the staff at Riu Playacar is way friendlier. So some just need to work on their smiles 😎 We love how immaculately clean the whole resort was!!!!! Here is the "but". On the beach we were NUMEROUSLY offered weed and even coke, guess by whom?! not just random vendors but by hotel's own water sports team!!!!? Shocked and dissapointed, i know in Jamaica they do it, but is this the thing now in Mexico? In this resort?? Oh, and the vendors on the beach also offer weed and resort makes no effort to discourage vendors bugging guests. Hate to write this all. But we want to come back as we loved everything else and hope the management will take note of this 🙏
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May 20, 2025Riu does it again.
This is a good hotel. It’s in a great location. The food is fair. It’s worth every dollar. Don’t listen to the negative reviews, it’s not ultra luxury but you get what you pay for. The service here is impeccable, I was able to modify all my drinks and meals at the Ala carte restaurants. The entertainers are very friendly. Lastly this place is clean!!
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May 20, 2025
A Wonderful Stay in Paradise!
From the moment we arrived, we felt genuinely welcomed and cared for. The staff were warm and attentive, and every detail of my stay reflected a commitment to comfort and relaxation. My room was immaculate—spotlessly clean with fresh linens and a calming atmosphere that made it easy to unwind. One of my favorite features was the waterfall shower head. After a long day exploring, stepping into that luxurious, rain-like flow was the perfect way to relax and refresh. It’s a small detail, but it made a big impact on my overall experience. The hotel captured the charm and beauty of Mexico perfectly, offering both comfort and authenticity. I’m so grateful for the care and attention the team puts into making every guest’s stay special. I’ll absolutely return—and I’ll be dreaming of that shower until I do!
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May 20, 2025
Fantastic Resort!
Loved this resort and the location! The service is just fantastic! The entertainment staff is amazing as well. The food and drinks were so good. Ask for David he makes the best mojitos!! Our room was super clean and had a stunning view. Will be a returning guest soon!
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May 20, 2025
This place is amazing. We'll be back. Again.
I've been back home for a month now and still can't stop thinking about this amazing hotel! We first visited here for our honeymoon back in 2010 and said "We'll come back someday". Well - that day happened this year. Although some things have changed, this hotel is still amazing and we will definitely be returning. The amazing: 1) Every member of staff friendly and genuinely kind. 2) The kids club - especially Kimberley and Acxel who made our boys feel special for our entire trip. Many times they'd come out to the pool and invite the our boys (and other children) to join in with football on the beach, or games on the grass - all sorts of fun activities! Then in the kids "Riuland" party at night, they'd encourage all the children to join in the fun. 3) The buffet was great and there was always something amazing to eat! High quality food at all meals of the day. 4) The mini-bar was re-stocked with our favourite soft drinks and beer. 5) The place is so clean! I got up early for a run a couple of times and witnessed staff painting the walls / rails. You could eat off the floor if you really wanted to. 6) Servers / bartenders were all excellent too. I want to say a particular thank you to Laura - serving drinks at the pool - for being an excellent server. 7) The entertainment team were amazing! What could make things better: 1) The room layout was strange for 2 adults and 2 children. We had two adults on a small double bed, then 1 child got a double bed to himself, and the other child had a rollaway. A large bed and a single (with a rollaway or a sofa bed) would make far more sense sense. 2) 15 years ago there were hammocks on the beach. They're gone! (The Riu Palace Mexico still has hammocks, so we did manage to use those once). 3) The al-a-carte restaurants looked great. We did the Italian one, and our picky eating children wouldn't eat anything on the menu! Luckily the chef made them pasta with some red spaghetti sauce - and us grown ups got to enjoy proper food. We had less luck at the other restaurants, so ended up at the buffet every night. Hoping for less pickiness next time we visit! Keep up the amazing work! We will definitely return - and next time will be sooner!
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26