Now they are offering connecting rooms in the Junior Suite Superior category, pool area with 3 pools, one with swim up bar, new children's pool with slides, Riuland kids club, Riu fit area, Capuchino, coffee, patisserie & ice cream parlor, new relaxation pools at Renova Spa.
LocationPlaya del Carmen - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7734 reviews
Five star luxury from Riu all the way.
Absolutely a five-class luxury hotel. It was a wonderful place to stay. The staff were superb, and the rooms and bed were lovely. The entertainers were great fun, and the food was incredible with our favourite being the Japanese restaurant. Rui has customers for life, and we will return next year.
Unfortunately this hotel couldn’t accommodate my daughter’s wedding. Between The Riu and Sunwing all deposits had to be in before they would let us know if they could hold the wedding. We ended up having it offsite at a tremendous cost. Aside from this disappointment the Riu hotel was a fantastic place to stay and not one of our guests had anything bad to say.
Best Resort Ever!
We have now been to the Riu Palace Riviera Maya Twice both stays were exceptional!!! The resort staff is amazing they are the hardest workers and the friendliest group of people always tryin to please the guests.
Great Experience at Rui Palace Riviera Maya
This was our first time staying at a Riu hotel. We had a great experience. Hotel was clean, rooms were always clean and the food and drinks were delicious. Everyone at the hotel was friendly and helpful. We definitely will be going back.
Beautiful facility, great service, best beach
Our favorite resort in Playa Del Carmen, The things we love the most is the quality of the resort itself (they take great care of the facility), the service and employees, and the Playacar beach. The environment around the pool gets loud and active after 10am by design (designed for fun), so not a quiet place to relax, but a fun place to play. Many love the food choices, but for us it’s just okay (relatively better than most Mexican resorts). The facility, service and beach make up for any small negatives.