Riu Palace Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3680 reviews

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  Tom's Review

  What a great hotel. This was my 50th, and last time we were there it was our wedding! Love the folks who work there. They are great. My wife did leave an extra $15 with 2 banners she wanted hung up and when we got back, the money was gone, but no banners hung. Money was wrapped in the banners.

  Dec 12, 2025
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  Our favourite place to go!!

  The amazing staff is what keeps us coming back!! Thank you for another amazing trip. See you again soon!!

  Dec 11, 2025
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  ★☆☆☆☆ – Three Days Lost to Fixing the Hotel

  Our stay was overwhelmingly disappointing. From the start, Room 1029 had a persistent cigarette odor, clogged sinks, only two towels for three guests, damaged bathroom mirrors, a nonfunctional safe, and a rusted, moldy, unsanitary pull-out couch with unfresh sheets. No one explained the key-card power system, and maintenance left sink debris behind after attempting repairs. The front desk was dismissive, and we waited hours without proper follow-up. We were eventually moved to Room 2067, but the issues continued: another broken safe, a malfunctioning shower head, and a defective door lock. We spent 90 minutes waiting for safe repairs that never occurred, and scheduled maintenance simply didn’t show. By Friday afternoon, none of our keys worked, and it took a manager and technician entering through a neighboring balcony to access the room and replace the entire lock. Only then—three days into our trip—were the safe and towels finally sorted out. Dining reservations were also misrepresented; despite being told they could be made directly at the restaurants, none accepted them unless payment was offered. The only accurate reservation we received was arranged by a single helpful staff member, Josie. Despite the extensive disruption and the amount of vacation time lost dealing with room failures and service delays, the hotel offered no compensation, gesture of goodwill, or acknowledgment of the inconvenience. We left feeling as though our vacation was spent troubleshooting the hotel rather than enjoying our time away. We cannot recommend this property.

  Dec 11, 2025
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  Won’t go back

  The resort was nice however there was hardly anyone who spoke or understood English. They had no designated smoke areas. Food was not that good. We ordered steaks with some pink in it. It was over well do. For this to be the tropics they had hardly any seafood. It is not handicap friendly. Plus I found 2 roaches in my room. The only reason I’m giving this a 3 star is because the staff was friendly and the accommodations were nice. I will not come back to this location.

  Dec 10, 2025
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  Rather go to Mexico

  The food was inconsistent. Good one night, not the next. Meats tough and some over cooked. The bacon badly cooked. Not enough pool activities away from the bar area. I met a young couple who were ripped off badly by some beach vendors on a tour. Beware!

  Dec 09, 2025