Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7135 reviews-
A great all inclusive week in the sun.
An excellent all inclusive week in the sun. Hotel is wonderful, beautifully clean and well presented. Our junior elite club suite was comfortable, clean and well maintained. It was our first all inclusive (we would normally be more adventurous, but just wanted a quiet easy week to relax). The restaurants on site were all pretty good, the buffet was always good, well stocked and offered good choices. Only criticisms would be that the Italian restaurant wasn’t great - rather bland and poorly executed. I’d also like to have seen less fried and heavily sauced / oiled dishes in the buffet.
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Hotel Riu is a five diamonds rated!
Our second time in Hotel Riu! Best experience ever! We always recommend it. I want to take this opportunity to tank all the personal in Riu, they are very nice, friendly, and respectful.
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Amazing! Surpassed Expectations!
This resort was immaculate and the service impeccable! This was our first all inclusive and we were very impressed and satisfied. Would definitely book again in the near future!
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Fantastic stay
The staff was beyond accommodating. Our every wish was carried through. The food was excellent as well as every person working treated with the upmost professionalism and care. I can’t wait to return. Would love to stay 2 weeks this time. Thank you RIU
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Beautiful Resort
Have stayed at a number of All Inclusive resorts and this one is at the top of the list. Recently renovated, clean, superior service and great food. Had a partial sea view room and certainly worth the couple extra dollars. The grounds are well kept and very clean. Has 3 pools with drink service at loungers, the larger one is quieter and the two on the other side (one with swim up bar) are noisier and all the activities happen there. Lots of loungers available all day with no need to reserve unless you want a specific area. There is a washroom by the pools that people miss as it is down the stairs towards the beach tucked under the area of the pool deck. The a la carte restaurants were all great and you could get in with no reservations. Food was terrific although everyone's tastes are different. The selection was much better in terms of variety and quality compared to the other two RIU just down the beach. Buffet was also very good with dinner selections like Prime Rib and Beef Wellington on certain nights. Special note of the service by Julian during breakfast and lunch at buffet. His level of service is top notch and would highly recommend sitting in his section. Drink selection and service was very attentive and most top shelf brands available. The beach at Nuevo Vallarta is beautiful and you can walk for miles in either direction. Would highly recommend a stay at the Palace Pacifico!