Riu Palace Pacifico Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7439 reviews

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  Perfect holiday retreat

  The staff here is top notch, Lalo, Luis and Fernando around the swim up bar, Alejandra, bringing drinks to people sitting around the pool, Milton with bingo, Pablo as our breakfast server, there are just too many to mention. We’ve stayed at a handful of our IU properties across Mexico and this one by far has the best food.. and I don’t know who’s in charge of the desserts now, but they certainly stepped up their game, kudos. I wish I could remember the name of the ladies that cleaned our rooms and made sure we had all of the items we needed. They were top-notch and on top of everything . And we saw lots of wildlife too large iguanas, stingrays in the shallow part of the ocean and a couple of ocean snakes . Other guests reported seeing whales, but we did not see any.. there’s also horseback riding right at the beach for $30 a person and one hour massage right at the beach for $35 a person. Both great deals, but not affiliated with the resort.

  Dec 29, 2025
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  Another excellent RIU vacation!

  Excellent resort. Food was amazing. Steakhouse was delicious. Pool was heated so no hesitation getting in. Nice to walk on the beach when the tide goes out.

  Dec 29, 2025
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  Lovely place to spend Christmas 2025

  This resort is absolutely beautiful! I traveled alone and had a truly lovely experience. The staff could not have been nicer or more helpful. I went on two excursions, but there is truly no need to leave the property. It is sparkling clean, has a ton of food options, and the pools and beach are beautiful. Aside from the buffet and cappucino cafe in the lobby, I ate at the specialty Italian restaurant, which was good and easy to get into. The buffet had lots of choices and was beautifully presented. The Christmas Eve buffet was spectacular. The food is similar to food on a cruise ship. For the amount of people they serve, they do an incredible job. It is not the best food I've ever had, but it's well-prepared, and best of all, I wasn't cooking it! From mimosas each day with breakfast, to lounging at the pool and having drinks delivered to me, I felt very pampered. The mini bar in my room was included in the charge, but I never used it. My phone only charged at night, but that was probably a user error. All in all, a great trip and worth your time. You will not be disappointed here.

  Dec 28, 2025
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  Class, calm, and comfort

  Enjoyed our 2 week wellness getaway at the adults only Riu Palace Pacifico. It was our second visit here and it certainly didn’t disappoint! My stay was full of class, calm, and comfort. Each day of our vacation flowed effortlessly into the next. What I’m most impressed with is the staff. Customer service exceeded my expectations - so accommodating! The service industry is not the easiest profession but everyday the friendly, hard working staff showed up and gave 110%. Special shout out to Jose and Victor at the beach, Dalila at the sports bar, Gloria in the Buffet and Yumi, the RIU Fit instructor. There is a well equipped gym but I choose to do all my activities outside. I took part in the RIU fit classes such as stretching, suspension training, am Pilates. I also jogged a couple times on the paved path with gardens to the small costal town of Bucerias. I really liked that you didn’t need to make reservations at any of the restaurants. Just a heads up, usually you do need to come early (about 30 - 40 minutes before the 6:00 pm open) to get in line for the Steakhouse. But the view of the sunset and the lobster tail dinner are worth it! There is always something to find at the buffet to please the taste buds. I love fresh fruit and the addition of blueberries, blackberries, and raspberries were a nice addition compared to last year. The grounds and buildings were immaculate and beautifully maintained. The rain shower back in the room was the best after a wonderful shift of walking on the beach, swimming in the ocean, and soaking up the sun. Highly recommend the RIU Palace Pacifico, a true 5 star resort!

  Dec 27, 2025
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  Terrible Food

  I am a very frequent traveller and have stayed in many resorts and I like to give honest reviews. I have given this resort a second chance due to family being with us. It's still as I remember! The rooms are great, clean and well equipped. The mattresses are ancient and so old and soft you almost hit the box spring. The bed is made up with two sheets only. There is an old blanket in the closet if needed and we definitely needed it. The staff are robotic and don't seem to enjoy their jobs. I had to change my room. The girl at the front desk asked the Front Desk Manager who came up to the desk. This Manager did not acknowledge me or even look in my direction, not many smiles come from this area of the hotel! When we first checked in we had the most amazing woman I believe her name is Luz. She is friendly and very helpful quite different from the others at the front desk. I made sure if I needed anything I went to her. Let's get to the food! Its disgusting and that's putting it mildly. The buffet is dirty. The speciality restaurants are the same just cleaner. No one cleans any spills if one food gets into another or there are drips everywhere. The food is mainly luke warm at best. The drinks at the pool bar are watered down so we always went to the lobby bar who make the better drinks. What let's this resort down is the food and drinks and subpar customer service. Most of the guests we met complained of the same. The pools are great and there are lots of chairs both poolside and on the beach. There is constant loud music around the pools. This is a adult party resort. If you like peace and quiet this is not the resort for you. When you book, pick your room very carefully and make sure you get the view you have booked. There is very little benefit to booking the Elite Club. The chefs are the same so therefore the food is the same. You just get to sit in your own restaurant. You get your own lounge with better alcohol however they still have everything premium at the regular bars so really not much difference.

  Dec 23, 2025