Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8809 reviews

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  Very good resort

  Overall this is a very good resort. Check-in was easy Friendly and great service Grounds are well kept We had an issue with the AC, they sent someone to fix it, but it didn’t work, they gave us a different room and followed up to make sure everything was ok. We were lucky, the beach was beautiful and they make sure to clean it. There are no umbrellas or palappas on the beach, finding shade was sometimes a bit hard, same with the pools, shade was limited unless you get up at 6 and put your towels. Food : buffet was delicious and warm. We only tried 2 a la carte, Japanese was soso, steakhouse was GOOD Rooms : good for couples, not good for 3 ladies as it has two double beds and a sofa bed with a wooded bar in the middle. We are hoping that when it gets renovated and converted to an adults only they will review their bedding.

  Apr 15, 2026
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  Riu Pakace Mexico

  I’ve just returned from a fantastic stay here with my partner. I could not fault anything at all. Even when I encountered slight issues with our key card for our room it was resolved and even given a nice complimentary gift for us both. The beach was idyllic and the pools were fantastic including the waiter service with your drinks on both pool and beach. The choice of drinks are astounding and the food was equally as good. It’s hard to pick fault to be honest. Yes I believe it’s due to be refurbished that’s not a complaint though. The entertainment team are exemplary and work tirelessly likewise the cleaners and other staff too. I really advise visiting its amazing

  Apr 04, 2026
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  Paradise

  As frequently returning guests at this fabulous hotel,each time our stay gets better & better. From the moment you step into the vast lobby & see those amazing iconic 3 chandeliers, our smiles returned from a tiring 24 hrs plus of travelling from the UK,to being checked in by Alicia ( same as last year). We were given a fabulous room (2128) from which we were fortunate to see a troop of 30 plus cotamundi one night & many a roaming agouti about. We were fortunate to see a howler monkey too. Our room was perfectly appointed,spotlessly clean ( thank you Amanda for our towel creations), beds & pillows were so comfortable. The food as always is extremely good & the hardest thing you have to do is choose what you want from the vast array of cuisines each morning,lunchtime & evening.There are 5 themed restaurants if you want a more formal experience, however the Don Julien was perfectly for us. ( Thank you Edward,our charming waitress,who has been there many years) After our evening meal we finished our night with drinks in the lobby bar listening to the accomplished pianist Fellipe. We noticed that for the more youthful guests, there was more active nightly entertainment advertised. The managerial staff were always walking around & interacting with the guests each day. This gives this hotel a more personal experience for the guests. We are beach lovers, here,there has never been an issue of getting a sun bed,there are lots, just choose where you want to relax. Under the palm trees is idyllic. The location of this hotel is perfect. A leisurely stroll ( about 45 mins for us) through a tree lined avenue of amazing mini mansion homes, will take you to Playa del Carmen,a shoppers delight, we sit & people watch whilst having drinks. It's all safe too. We felt safer here than back home. If you have the time try & go to the Cirque du Soleil show, Joya, the food & show are amazing. There are refurbishing plans from May to September this year so the hotel will be closed. A perfect holiday,14 nights passed so quickly

  Mar 29, 2026
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  Now double standards,Americans only

  Hotel is in the right palace after 33 times why would I return answer the staff . But this time via TUI I have book for November expecting the same hotel and no indication from TUI when I booked is that the hotel is going to be closed for 3 months June July August for refurbishment that will be nice . BUT only finding out on RIU site that they are introducing an elite section to the hotel. This I do not like as when I book in to a hotel I would like to be treated the same as all the guests now there will be double standards. If I had known I would not have book this hotel, the situation will be you can’t go here you can’t go there you can only eat here. When I made contact with TUI and ask if I may upgrade the answer I got was NO ,it seems the elite section is only for Americans. Plus in this hotel there is not enough pool space to split the pools for double standards. This is going to be uncomfortable and it was to be special for my wife’s 70th birthday. TUI says you booked can’t do anything about it. The minimum I would have liked the same room we had but that goes to an elite guest. Call TUI before booking hotel.

  Mar 28, 2026
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  A little updating in music taste is needed but overall great

  Alright, this is a great little resort. The employees are fabulous and super nice and friendly. The atmosphere is great. They have a lounge that is open 24 of course after the buffet and restaurants are closed but the air freshener was just not it! Grant it they want you to come in a grab and go but the smell of the air fresher at the front door yuck! The music....guys there is more than Madana and techno the music choices have to be updated...if you are looking for older music there is Bon Jovi, Aero Smith, Journey's Balvin, Beyonce, Bad Bunny, Peso Pulma, Usher, Post Malone, I totally understand they are reaching for their customers but the music taste has got to change I don't want to listen to "Touched like a Virgin" "I'm a barbie girl" or Shania Twain all the days I am there, they have other country music singers I know they will be transformed into an adults only resort but they music choice and air freshers have got to be updated. Other than that, no further complaints rooms are great food is great atmosphere is great

  Mar 26, 2026