General Policies & Fine Print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating7525 reviews
It’s ok but….
We are currently at the end of our 14 day stay at the Riu palace Mexico and it is undoubtedly better than the standard Riu resorts in the area it is definitely not a 5 star hotel by European standards, I did not really expect it to be, but I was expecting slightly better. The whole hotel needs a lick of paint the rooms are battered and not particularly thoroughly cleaned between guests, after over a week in outer room the maid left the bed pulled slightly away from the wall revealing a huge bogie smeared on the headboard left in I assume a hilarious jest by a former guest, disgusting. The food in the resort is ok but it does become repetitive, they can’t make pizza and the pasta is so so. The a’lacart restaurants have limited menus and if you are vegetarian you are going to struggle unless you like lobster as this seems to be the only vegetarian option. The steakhouse has the best menu but is always busy and seems understaffed with the waiters always looking harassed and offering the worst service of all the restaurants. The resort offers dine on demand and you can turn up at the a la carte restaurant whenever you like, but you are often required to wait and it feels like they are still operating a 2 sitting system partially in the steakhouse of 7pm followed by 8.30pm. The bar staff and daytime restaurant staff are friendly and attentive particularly Cynthia in the restaurants. As for playa del Carmen itself it is walkable if you don’t mind a walk but it’s about 40 mins and 30 of those are through a housing estate so nothing to look at. Once in playa del Carmen it’s crazy town if you like lots of noise and loads of people then it’s for you. The restaurant are hot and miss, but at no point did I feel unsafe. The Mexican people are lovely.
Riu Palace Mexico is a great hotel and a great place to stay. The area and location are nice, rooms are nice and clean, staff is friendly and attentive and the food is good as well. We’ll go there again someday in the future.
Lovely complex. Great location. It’s a hotel in a massive complex of hotels. Hotel is very tacy with its decor. Rooms are nice though a bit strange with a bath in the middle of the room. Rooms smell damp, though I put this down to humidity. Cleaners come in daily to change towels and clean. Fully stocked fridge with alcohol and soft drinks. Optics with spirits in the room too. Which is great. Pool is nice. Busy but nice. Pool bar is nice, the guys work so hard. Gym is very very basic and equipment not great. Beach is beautiful. White sands and plenty of sunbeds. A lot of the coast has seaweed issues but here they clean the beach every morning and it’s spotless. Sea is clear and warm. Though there are a lot of beach sellers who approach you quite a lot. But when the police on quad bikes drive past they all scatter. Food is nice. Lots of options in the buffet. All freshly cooked. The booked restaurants are not great. I wouldn’t bother. Entertainment is awful at night. The entertainment team during the day are lively and really nice. They try to get everyone up and taking part. There’s a small shopping Center near by- 5 minute walk as you turn right out of the complex. But it’s expensive. Walk or get a taxi into the town for cheaper shops and a bit more life.
It's a palace!!!❤️
Well..... where do I start .... check in ... this was easy and staff were very pleasant, our luggage was taken to the room. The room.... It was beautiful, 2 large beds , optics. Fridge full of beer, mixes, and water . Coffee was amazing ... I am a coffee snob, may I say, and it's the best coffee I have had on holiday . Our room was cleaned daily by Ricardo. He was amazing and never touched any of our things. Very trustworthy !! The products in the room. Shampoo conditioner body wash and soap are excellent quality, and you can have as much as you want . Clean towels daily, too . Food.... OMG, it was absolutely amazing , breakfast. Lunch. Dinner and the restaurants are all amazing. Our servers were NOE and Edwarah , both very attentive and I will miss them . You can not fault anything, and if you do, you only have to say There is so much choice, the best choice I have ever experienced . Themed nights are also on offer The steakhouse is good, and the Italian . Nothing to fault Drinks.....again amazing as much you want as long as you don't get rowdy or you will be dealt with. Entertainment staff .. they are all amazing, I did aqua gym with Christina , she's fab, and so is Ana. They work so hard and do a fab job .There is a foam pool party and parties over at the tequila. I would recommend the neon party and the white party. The hotel grounds are kept beautifully Waiters round the pool and on the beach ... Amazing ... again, they work so hard and are very attentive. You do not need to tell them what you want as they remember I truly have loved this hotel and our 2 week holiday , the weather was hot and sunny , we did have a quick down pour but it passed really quick andcwe satyed in the pool . Oh, the pools are clean and enough to choose from . The beach is paradise, and again, it's kept clean . They clear the seaweed all day, but I didn't find this a problem . This hotel is a palace because they treat you like royalty. We will definitely return . The rooms were fully equipped with iron , ironing board and hair dryer . I could go on and on with this review telling you how amazing it really was , but go see for yourself, you won't be disappointed . Our new favourite place 😍 ❤️ 💕
Good Family Vacation
If you are looking for a great family vacation, this is a great resort to be in. I spent my vacation here with my parents and 25-year-old brother, and we all enjoyed the well-kept resort and its services. I personally found that the food was the BEST part of the resort, then staff service, and then the well-kept facilities. We enjoyed the Don Julian buffet the most. No reservations required for the several other restaurants. Some nights there were no waits, a few times we had to wait no more than 10-15 minutes for a table at the specialty restaurants. We also loved the lunch buffet restaurant by the pool when it was open. Staff was incredible. Special thanks to Jean Carlo, Joaquin, Pedro, and Pastor, who made our experience very special. We also went on vacation to celebrate my parents' birthdays, and they did everything they can to make it special during our dinners. Thank you so much! Don't remember the front desk staff names, however they were amazing as well. They did their best to accommodate our requests. My brother and I were given a room with only one king bed. We did request on our initial reservation for two double/queen beds, however there was no availability. The one bed also did not separate like I had seen from other traveler photos. We were offered a rollaway bed, which I was initially not feeling great about having in the room. But I gave it a shot and it was comfortable. We also had enough space for this bed in our room and not feel cramped inside. I loved the quiet and peaceful view from our room (room 0140) and enjoyed the animals grazing through the grass occasionally. This room is also closer towards the pool & beach, rather than to the main dining areas. I wasn't very fond of the open bathroom plan (see photos) since I was rooming with family, so this is something to take into consideration when booking, depending on who you are sharing the room with. I believe the gym/fitness center can be greatly improved, possibly expanding, and including heavier dumbbells and other strength training equipment. That was something I was definitely missing during my stay. In my 6 day stay at this resort, in my own personal opinion, I wasn't that interested in the nightly entertainment or the pool activities, although they were there. Weeks prior to our vacation, I downloaded the RIU app to see what their daily activities were. I wanted to attend a foam party at the pool, but the dates kept changing on the app and I needed to know so that I wouldn't book an excursion that same day. The week that I was at the resort, the foam party was cancelled altogether. However, the great thing is that the sister hotel, Riu Tequila is right across the street (literally several walking steps) where they have the weekly Neon or White Party, which was so fun. And there is another Riu resort within the gated community that can be visited. If you wanted more nightlife, you can easily ask the front desk to call a taxi and take you on a 10 minute drive to downtown area of Playa del Carmen at Quinta Avenida where there are many great bars and clubs. Overall, I think this resort is generally a great place to stay at for a family vacation for all ages. There are so many options to explore for your own personal interests and then come back together with the fams in the resort.