Resort Details
- Various Lounges/Bars- Bar Cubano- Los Mariachis- Lounge 24- El Palmeral- Beach bar- Capuchino
- Various Restaurants- Don Julian-Restaurant with terrace- Guacamole-Beach restaurant/grill and steakhouse- Krystal-Fusion Restaurant- La Dolce Vita-Italian restaurant- La Bodega-Mexican restaurant- Miyagi-Japanese restaurant
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- 24-hour front desk
- 24-hour room service
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is 1 children's pool onsite.
- Children's programRiuLand
- Direct access to a beach
- Fitness center on-site
- General †Pickleball Court
- Hot tub2 Outdoor Hot Tubs
- Motorized Water Sports †Jet ski, parasailing, waterskiing, diving, deep sea fishing, etc.
- Non-Motorized Water SportsWindsurfing, sailing, kayaks, snorkel gear, body board, one introductory scuba lesson in the pool, paddle boat, etc.
- PoolThere are 4 pools onsite.
- Sauna
- Spa †
- Tennis courtThere are 2 lit tennis courts onsite.
- Golf †Golf course located within 5 miles of the property.
- On-site EntertainmentAccess to weekly theme parties for everyone
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8604 reviews
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May 22, 2025Best staff, food and location!
We love this resort for the staff, food, beach and location! Gustavo and Pamela from RIU Fun team spent the time to get to know us. The doormen Francisco and Manolo were so personable and friendly. Head bartender who took our orders at main stage in evening, Manuel, always joked with us and remembered what we liked. Last was our dinner server at buffet Saydie was very efficient and nice. We ate at buffet only as food was fantastic and good variety. Beach was amazing with lots of lounge chairs. We’ll be back!
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May 22, 2025
Great hotel
Hotel and staff are absolutely great, will be visiting again, 6th visit to playa car 1st to this hotel will definitely be returning
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May 21, 2025
Excellent
I had a few problems checking in. It seems it was a new trainee, and she was left alone. She did not quite have the personality or attention to detail I have become accustomed to from Riu Dannellia customer service, could not have been more accommodating (Best room in resort 2126) except she could have stopped the rain for 45 minutes in the afternoon one day. lol She is truly an asset to your company I appreciate the smiles from the staff it means more than you think to travelers. only one small issue the service and speed in the steak house was not up to par either night we attended seemed way short staffed We felt like we were an inconvenience.
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May 20, 2025
Palace
it was a beautiful property with lovely staff and food. Very clean and comfortable for family’s, friends and solo travellers!
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May 19, 2025Great Service, Needs an Update
The food and service at the hotel well very good. Hotel is very clean. We had such a nice time, we extended the trip by a day. We have stayed at this hotel a couple of times and my only nit pick is that wear and tear is starting to show and the hotel really needs an update. The beach is great, but by the time we were there, last week of April, there was a lot of seaweed. Not the hotels fault. Still our favorite hotel.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $33.94 Mexican Pesos, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26