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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy: Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy: A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8279 reviews
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Oct 12, 2024Fabulous
I am always wary when booking somewhere new and I read reviews . I was not disappointed with this hotel at all and glad I made this choice . The beach location was perfect and the beach was fabulous. Every member of staff was so friendly and helpful. The food and drinks choice was very good and I can be quite particular. Cleanliness was spot on, entertainment crew did a great job. Every one works so hard . If I had any slight niggles I would say the fridge in the room was a bit noisy ( i got ear plugs , i’m a light sleeper ) and similar to some reviews the rooms are maybe due a freshen up but that said they are spacious and clean . Cannot wait to return next year .
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Oct 11, 2024
Relaxing time.
Fast check in and a cool drink on arrival. Colour scheme is a big bit purple and silver. Rooms need an updated, showing lots of areas requiring touch up. Toilet is smallest area. Food was very good. The fillet steaks in the main buffet were better than in the steak restaurant for me, and we waited for 30 minutes to be served. Favourite restaurant was the Fusion. All staff very friendly and always greet you on passing. Very nice coffee at the coffee shop. Always found beds by the pool. Beach was beautiful and sea was great, only had one day with a little bit of seaweed. Shows at night were good. Silent disco great. Independence Day party was very lively with lots going on.
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Oct 11, 2024
Great place even for people in wheelchairs
This was my first holiday and love it, will be going again as it was a lovely place, with kind, helpful and excellent staff
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Oct 09, 2024
It has it all!
Almost ten days has passed since i had to leave from this Paradise on earth. It was my 5th time at Riu Palace Mexico, and by the time for leaving I was as always leaving crying, but with the ambition for coming back as soon as possible at my mind. In this review I will not state so much about the different aspects as you may pay attention to as a guest (mostly due to that you can read it in my previous reviews). I will instead highlight what is the most important and every lasting impression after visiting this astonishing beautiful resort, seen through my view. :) I can just say - come here! There are sooo many good for not saying, marvellous reasons for it. Step into this Palace-like hotel area, the huge spatious location, close very close to one of the most beautiful beaches I ever seen. Here we are talking about a beach far more longer than 10-20 kilometers, and its except for being long, its also broad, white, lovely to walk on and just awesome to see. For you who loves to be in the sea swimming, snorkling, sailing, paddeling, scuba diving - you can´t hardly get it better than here. But, the main reason for coming here, is the outstanding 1000 % gorgeous, most lovely, most skillfull staff. At every corner of this resort, in every separate staff group, either if it is the restaurants, the reception, the entertainment, the room service or at the bar, you simply can´t receive a better service. The staff at Riu Palace Mexico, is the one who truly makes, shapes and creates, this most astonishing hotel! During this stays I have had the huge opportunity to meet staff that just are amazing and that I will never forget. For mentioning some of the staff at the restaurant, look for Addy, Fabiola, Adele, Noe, German, Abraham, Hermino, Carolina, Cynthia, Mary, by so many others most lovely staff members. :) I also spent a lot of my visit at the bar "El Palmeral", here I can truly recommend you to keep your eyes wide open every second. ;) So you don´t miss the oppurtunity facing a staff including only "Supermen"! Do you believe in magic? Do you love unforgettable drinks that makes you sing and even dance? Yes, then you have find your spot. :) I have enjoyed every second with this staff, during daytime as well as during night. They are simply one of the very best! Please look for Orlando, Ramon, Javi, José, Lukasc, Anmiele, Alfredo, Omar, Ermilo and Axel. I will now close this review for this time, if you want you can see more detailed reviews from this marvellous hotel, that I have written before. My last comment will as always go to you, dear Axel. Dear Axel, my deepest thanks for another most unforgettable, beloved, fantastic, extraordinary for not saying magic visit. :) Deepest thanks for giving me the most loving service, your outstanding skillfulness, your smalltalks, humour, laughs and warm attention. You Axel and your collegues, have given me a visit to heaven! :) I could not thank you more. To the reader. If you want to excperience something very, very, very special, extraordinary - come here, to Riu Palace Mexico. You will fall in love. For sure, just like me. :)
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Oct 09, 2024
Above and beyond
The property is well maintained. The staff was great. They brought a birthday bottle of champagne as well as a couple cakes. The next day they decorated the room. The food was average for a buffet. The steak house was good. They don’t seat 15mins before closing though so get there early. The massages on the beach were excellent. Alex did a great job as the fitness instructor, we enjoyed the pool classes and well as dance and strength training.