Riu Palace Mexico - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8794 reviews

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  We are coming back

  It was a great experience, at first we had a problem with our reservation but they solved it better than we expected. The service was good, kind and fast as they could. Definitely we are coming back.

  Feb 28, 2026
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  Great vacation

  Our group of 13 family and friends spent 10 days at this lovely location! Feb 16-26. Always felt safe in PlayaCar. No problems flying out of Cancun. The beach was so beautiful, huge beach, warm water, soft white sand, the main reason to come here ! The grounds very well maintained, as said before the resort a little tired but being completely renovated this summer. I hope they give the bathroom area more privacy. And add more bathrooms close to the beach. The Staff was excellent, always a smile and very attentive. The food was delicious everywhere we ate. I like no reservations needed for speciality restaurants. My favorite was the Mexican. We booked 2 tours across the street at the little shopping plaza, ask for Aaron at the Cancun adventure kiosk! He did a great job for us ! We also used Bekare transfer service they were great ! We had a wonderful vacation at the Riu Palace Mexico !

  Feb 27, 2026
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  Dream holiday in a wonderful hotel

  Me and my husband chose this hotel for our honeymoon after doing lots of research, it was our first time visiting Mexico and first time doing an all inclusive trip. We were sooooo happy with everything from start to finish. The room was spacious and spotlessly clean, yes it could do with cosmetic updates but I believe this is already due to happen later this year. The bathroom not being separate was a new thing for us but it didn’t bother us in the end. The food was excellent overall, we loved the breakfast and lunch buffets, such a huge choice of fresh and food quality food, something for everyone and different things each day. We chose to eat here some evenings too for convenience. The evening restaurants were mostly great and we appreciated the flexibility of not having to book in advance, waiting times around 30 mins maximum. We were frequent visitors to the coffee bar in the lobby for ‘proper’ coffee and cake/snacks. We aren’t big drinkers but we couldn’t resist the yummy cocktails, Caribbean orange was our fave! The beach is unreal with the most glorious white sand and lovely water for swimming, plenty of sun beds and not too much seaweed. The included water sports were fun, we tried kayaking and boogie boarding. Spent most of our time at the beach as it was quieter than the pools and we are chilled out kind of people. The pool with the swim up bar was more of a lively vibe. All the staff were SO warm, helpful and attentive, they couldn’t do enough for you. Everywhere you look staff are hard at work serving, entertaining. cleaning and maintaining, and the whole place is so well kept and beautiful. Evenings entertainment was great, we enjoyed the shows and went almost every day to one, a couple of times we went to the RIU tequila opposite as their entertainment was different so was nice to have access to that. We didn’t get involved in daytime entertainment as preferred to chill but there was plenty going on. The location was perfect for us, felt really safe being in the gated community and security clearly taken seriously. You can walk to Playa del carmen town in around 30 mins or get a 5 min taxi from outside the hotel. We also did day trips to Cozumel, Xcaret park etc which we booked online through Tripadvisor. Overall, an incredible holiday and would defo recommend this hotel. We are excited to see what it will look like after refurbishment and we would love to return in 2027.

  Feb 23, 2026
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  Another Perfect Vacation!

  We just returned from a great vacation. My wife and I met our travel partners from Michigan and some of their family. I can't say enough about how friendly and polite the staff are. Always greet you with a smile. Food was terrific. The buffets were always fresh and such a great variety. From main dishes to desserts. Shame on you if you can't find something to eat. Also the specialty restaurants were very good. I loved the Italian restaurant. Their lamb chops were to die for. The Hotel staff were always cleaning something inside or outside. Our rooms were clean and comfortable. The location of the Hotel is close to Playa del Carmen and Porto Morales. The beach in front of the Hotel is what pictures are made of. It's spectacular. Will we be back definitely. It was a Perfect Vacation.

  Feb 16, 2026
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  An absolute joy from start to finish

  We stayed at the Riu Palace Mexico last June for 11 nights all-inclusive and it was simply tremendous. The staff were consistently welcoming, courteous and attentive throughout. The food was excellent, the entertainment lively, and the location perfect. We also loved the atmosphere, especially the parties and access to the neighbouring properties and club. An absolute joy from start to finish — everything just worked brilliantly. Would return without hesitation.

  Feb 11, 2026