Resort Details
- DunasMain restaurant
- El OasisPoolside restaurant/Theme restaurant
- KrystalFusion restaurant
- Lobby bar/ lounge barBellini
- Poolside barMustafa
- 24-hour front desk†
- Fitness Facilities†
- Housekeeping†
- Laundry Facilities†
- Parking†
- Pool†
- Steam bath†
- Wireless internet connection in public areas†
† Fees may apply
- Golf †
- Gym †
- Pool †2 Outdoor pools
- Beach †Playa del Inglés beach : Distance - 800 m approx from the hotel.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3831 reviews
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Dec 13, 2025We rely on good standards in all areas and Rui does not let us down
We are frequent visitors to the Rui chain and are always very satisfied that they continue to provide very good, if not excellent in some areas, standard of service. We have just had a very enjoyable stay at the Rui Maspalomas, Gran Canaria, and look forward to our return.
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Dec 10, 2025
Beautiful hotel
I visited with my friend at the beginning of December for my birthday. Second time this year and the hotel is amazing. Reception staff is very helpful in particular Loretta, we had two beautiful rooms on floor three with fantastic dunes view. Food was excellent. Manuca at the buffet restaurant is so efficient and friendly. For my birthday they made it very special and I had cava and roses and chocolates in the room and at dinner we were booked into the A La Carte and we had a table on the terrace on top of the dunes with amazing sunset views. The pools and grounds are fantastic. The bars are great and loved the wine and the cocktails. Rooms are very comfortable. We also loved the massages at the spa. Riu Palace Maspalomas in my view, and I have stayed in almost all hotels in Playa del Inglese and a few in Maspalomas, is the best hotel. I now only return to Gran Canaria twice a year to stay here. I love it.
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Dec 06, 2025
10/10
Fabulous in every way! Perfect location, delicious food. Brilliant and attentive staff. Hotel is very clean and rooms are faultless. We will be back.
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Dec 05, 2025Young children and babies in an “Adult only” hotel.
I had a good experience at this hotel, it’s my first time, and I would go back. It’s generally clean, and I found the staff to be always friendly and polite, that made a big difference to me, as it’s not always the case in hotels. I enjoyed my room, and I also enjoyed the fact that most of the other guests are much older than me, therefore giving me a lot of peace and quiet. However, I had to knock off one star, as this hotel, although it is good, is not quite what I expect from a 5 star hotel. Our room had a large damp flaking patch of plaster on the wall, which I assume was leaking through from the adjacent room’s shower. There was only one plug socket in the room which had USB adaptors - really? In 2025? It was really inconvenient, I had to rely on portable battery packs - that’s not 5 star to me. The other thing was, it’s described as “adults only” - I can categorically state that I saw quite a few families with young children and babies in the hotel, is it adults only, or not? I booked the hotel expecting it to be adults ONLY. If a crying baby had kept me awake, I wouldn’t have had a good time. Overall, a fairly good experience, but certainly not 5 star.
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Dec 04, 2025
Good but not how it used to be
Top hotel but needs to keep its standards up for a 5 star hotel. Dress code for evening meal - beach shorts , base ball caps, football shirts , women in barely covered bodies looking like just from the beach- really ?!!! We have been coming to this hotel for over 12 years . Each year something slips now. Dress shorts for men at evening meal is acceptable but not beach shorts ! Sunbeds are now very uncomfortable no padded cushions as in the past which for us is a must . The 4 poster bed idea nobody hardly uses them so why have them ? The sunbeds now need a good power wash all going yellow where the feet go on every sunbed not good to see . No Prosecco on arrival Al which was a lovely touch after travelling a long way . Relax was the vibe you are now in holiday - GONE. The food is now very predictable plus cold a lot of times when it should be hot . They have the facility to keep it hot but don’t. The bacon well who eats it it’s dreadful plus the fried eggs oh dear me …. The hotels grande and imposing the rooms great and beds comfortable. The entertainment whilst repetitive is of a high standard and yes finishes at 10.30 pm but that’s ok the bars are still open . Many do want to sleep early not everyone is a party animal however the white night and neon nights are brilliantly organised. The team at the hotel has seen some changes but some of the old guard still remain and they are lovely plus the new waiter Jesus a star in the making there. Pools are great and grounds well maintained . Just need to stop taking away and looking to give more after all it’s 5 star you are looking for something g more not just the norm . Moving with the tunes it may appear but for me in the wrong direction. Sorry 4th of 5 this time riu
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.