Riu Palace Las Americas Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5415 reviews

• 

  Beautiful luxury hotel, great service, rooms outdated, would definitely return

  We visited from the UK for 11 nights and having just got home I wanted to write an honest review. Overall, a whole heap of positives. Service: Service and hospitality culture in Cancun is excellent and beats a lot of the best European areas for this. At this resort, the staff are excellent and generally very friendly. The pool waiters (our favourite was Juan) will remember your drink order and have the next one waiting ready before you even finished your last sip. Let’s just say you never go thirsty at RPLA! The indoor restaurant, both a la cartes and buffet, are absolutely amazing and again offer 5 star service. The one let down is the outdoor dining at the buffet where the servers are less friendly/ attentive and generally seem more rushed about. Quite often missing empty plates or not refilling drinks and generally feeling a lot more rushed around. Rooms: We had a junior suite with a balcony, clean and spacious with mini bar and fridge re stocked daily. Mould in the bathroom/ shower and outdated decor. This didn’t impact our stay much but it is probably time the rooms had a refurb as they're not in keeping with the high standard in the rest of the hotel. Food: Buffet was great and beyond the quality of other all inclusive hotels I’ve been too. The a la cartes were good, particularly the Sakura (I think it’s called). Did not rate the Black & White (steakhouse) there was a queue every night and if you didn’t make the first sitting there was a 1hr 45 minute wait. This would be solved with a booking system though it’s only this one restaurant that seems to have this issue. We dined one night there and the crab cake starter was tiny and the steak was 50% fat and grizzle so I have no idea what the hype is all about. It’s a no from me. The waiting time is an issue for guests but also for staff who deal with abuse and upset guests every night when they have to continually turn people away. It’s a real point of negativity and Riu really need to figure out a way to fix it. Cleanliness: Cannot fault the hotel for this other than mould in shower (room 559). The pool lounge 24/7 bar has a horrid smell, a mix of processed food, chemicals and perfume. Can’t be explained unless you smell it yourself but it’s awful! Everywhere else is absolutely lovely. Facilities: The hotel has 3 main pools each perfect for the day you plan on having, we enjoyed the party pool with all its activities and music. Entertainment team are fantastic. The hotel has its own private beach front, calm waves and the softest sand I’ve ever stepped on. We didn’t visit the gym or the spa, spa prices looked extortionate. Bamboo spa is over the road for half the price. You have access to the majority of other Riu hotels and the caribe hosts the nightly party’s with a free shuttle bus service, we loved the white party. A few small points of interest - we took the ferry to Isla mujeres for the day and had a great time. Don’t book any activities at the ferry dock they’re commission based and cost twice as much. We used Joaquin buggy’s to hire our golf buggy for the day and had zero issues. There are plenty of nearby amenities including pharmacy and supermarket if you need them, both directly opposite hotel. At the hotel, everything is truly all inclusive including premium spirits and cocktails. Overall I’d rate the holiday a 4.5, but can warrant the 5* for purpose of the review as we would definitely return and had a wonderful time here.

  Dec 02, 2025
• 

  BAD EXEPERIENCE

  This stay was very disappointing . I have stayed here several times before however I will not be coming back. From taking 4 days to getting my AC fixed from my room . The fake alcohol that was being served all over the place .Staff admitted it was fake, but no one was doing anything about it. The run around to getting my massages and lounges passes were impossible . Every time we asked, they what say go to that place then when we got there they would say go to the other place and back to were we started. Which I never got anything for that. When I booked, I wanted to change my stay one day less as I wanted to come latter, they would not change it , nor did they pick me up as I came the next day. There is no reservation made at any of the restaurant however the Italian restaurant guy said we were late and did not want to give us a table for 7 instead made us sit in two places. Even though the place was half empty. Then while ordering he would not let us order double orders even though two days ago it was not an issue. Not sure if he was having a bad day? As mentioned very disappointed , not like others we used to like this place and give lots of tips , I guess there is no value to that either anymore. I sure hope things change. I have recommended 100’s of people to come here , that will not be the case anymore. I have never had these issues with any RUI hotels but this time even though staff are aware of issues no one did anything to help or resolve issues just pointed at others.

  Nov 28, 2025
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  It was a good stay

  We just returned from our second stay at RIU Palace Las Américas, and overall it was another very enjoyable experience. The resort continues to impress with its beautiful beach, clean property, and friendly, attentive staff. A special shoutout to Juan, our poolside service server, who was absolutely amazing—quick, kind, and always on top of everything. The cocktails were a bit watered down, which was a small letdown, but still drinkable and refreshing by the pool. We did notice that the entertainment was better last year, especially the 9:30 pm theater shows, which felt more engaging and lively during our previous visit. Food-wise, the buffet was excellent, especially for dinner—plenty of choices and consistently tasty. The biggest frustration was definitely the Steakhouse. It opens at 6 pm, but guests start lining up at 5 pm, and if you arrive at the posted time (as we were advised), the wait can be nearly two hours. On top of that, many people say the food there isn’t even worth the hassle. The system really doesn’t make sense and takes away from the otherwise smooth dining experience. Despite that, we had a very good stay overall. The beach is absolutely gorgeous, the resort is spotless, and the service makes you feel welcomed. RIU Palace Las Américas remains a great choice, and we’d happily return—just maybe skipping the Steakhouse next time!

  Nov 21, 2025
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  Rather disappointed

  This hotel is classed 5 star but I would give it 4 Our original room overlooked what I think was next doors laundry with 24 hour air-conditioning noise We had to pay o get our room changed even though we are Rui members The staff were very good Food was OK This was our 4th visit to Cancuin but was our least favourite hotel The shower in our room has a very unpleasant smell of drans No robes or slippers which you would expect in 5 star but the room was kept spotless

  Nov 19, 2025
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  Cold winds did not freeze out our fun and relaxation

  My second stay at RPLA. Weather did not cooperate this time (first El Norte' of the season - bad luck). But, our stay was still wonderful. Pick up from the airport was easy. Didn't love our initial assignment to a first floor room (convenient, but limited view), so front desk offered an option to switch the next day. Seamless transition. Shout-outs to Edar (who found a good bottle for my wine-drinking during dinner), David (who poured drink after tasty drink at whatever bar he was manning), and Miguel (I wish he did water aerobic more than once a day!). Our room was kept spotless (thank you, marina), and we never went hungry. We will be back again next year for birthday celebrations. Gracias!

  Nov 17, 2025