Riu Palace Las Americas - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5437 reviews

• 

  A very detailed review

  Reception: Reception are very welcoming and helpful. Only complaint was that we weren’t greeted with welcome drinks on arrival. Room: We had room 758 and we found it had a perfect sunset view every night. The room is definitely tired and needs a lot of work. The shower pressure was great but the actual shower was a bit grubby and definitely needed to be replaced. The beds were comfortable but we did have a stain on ours since we arrived until we left. The bathroom light was covered in electrical tape and didn’t look perfectly safe which made us uncomfortable. Our room was perfectly stocked with drinks every single day, no complaints at all. However, for the cleaning we were slightly disappointed. I have been to many Rius before and this one didn’t meet my expectations. Our room wasn’t cleaned a few times and we had to call reception. We were often missing towels and had no robes to the point we gave up asking reception for them. Our stuff was often thrown about and wasn’t handed with a lot of care. Also, there was a lack of personalisation. No towel art, not a lot of care. For a palace, I would expect a higher standard of cleanliness. We didn’t use our tv much at all but if you do use your tv I would recommend bringing a fire stick because there’s like one channel that works. Also would like to mention that after our room being cleaned our key had been taken out of the spot, leaving us with only 1 key for the remainder of our stay. Overall I would definitely say the whole room needs to be redone which I completely understand is coming soon. The room is a small part of you holiday but still a necessary factor. Bars: We found every single bar perfect and all the bartenders work so hard. They are very heavy on the alcohol so just keep that in mind. We loved the art deco bar and our favourite staff was a young lady with glasses on whose name has completely slipped our minds. She’s lovely and thank you. We also loved the bar Can and all the staff are lovely. My biggest tip is 100% bring a thermal cup, best decision ever to bring one. Steakhouse restaurant: Honestly we weren’t sure what to expect but we were pleasantly surprised. All the staff were really accommodating. We disliked the bread to start but everything else was lovely. We loved the beef fillet. Top tip: ask for extra chips because you only get a basket per 2 people. We enjoyed it so much we went 3 times and every time our steak was cooked to perfection. I specifically loved the chocolate cake! We also love the host Thomas, he’s so welcoming and couldn’t do more for you if he tried. One of our favourite staff members. Italian restaurant: We only went one time to this restaurant. We both had the lamb which was lovely, although it was small portion. We weren’t told to go to the salad bar so we kind of just tried it. Everything was very cold eg. Pizza and calamari. The pizza was also very greasy. The desserts were a bit disappointing as well. But our main was lovely and the staff were great. Cappuccino cafe: Me and my partner absolutely loved it here. The menu was lovely and I especially loved the iced coffee with ice cream for a little treat. Also the chocolate cake is the best dessert in the whole resort! Would 1000% recommend you go there and it’s open all day! Don roberto: Breakfast: Breakfast was definitely one of the better meals of the day, mostly because everything was hot and fresh. We also loved the waiters Marlene and Nick in the outside area. The eggs Benedict was very hit or miss. Mostly cold and hard. Lunch: Honestly just felt very repetitive. Most of it was cold and one of my biggest issues was the labelling. Half of the time we didn’t know what we were eating due to the lack of labelling. One day it said the meat was duck but when we ate it, it was chicken. Again, mostly everything was cold so it was disappointing. Barbecue: We liked that it wasn’t the same food every single day. However when we had the burgers we found the meat was extremely undercooked and was on the bbq for less than 30 seconds. The condiments were great tho so it was disappointing. The potato wedges were also ice cold and a bit underdone. We enjoyed the tacos and nachos however. We also liked when we had the special drinks with the food, we tried Mexican candy and a few others. The guy on the bbq was very friendly and polite. Dinner: This was our worst meal. Eveything was extremely cold, and it was the same food basically every night. It also claims it’s 3 themed meals a week, and this definitely wasn’t the case. Was definitely the same food which was disappointing. Again, the labelling we found was terrible again. Was a mystery on what we were eating every single night. We tried to stay away from most seafood as it was usually stone cold and disappointing. On a positive note, we absolutely loved the crepe station. Was actual Nutella and the food was actually hot! Beach: The beach is obviously stunning and just what we came for. However, we found that the beach wasn’t really private. We had people constantly walking through, with young screaming children as well. We also had a whole family just sit on the beach using the loungers, umbrellas etc and weren’t told off. We also had guests from riu Cancun sit on the beach and get served. Considering this is a PALACE, we can go to them but they can’t go to us. The security didn’t do anything at all just twiddle his thumbs the whole stay we were there, never saw him do anything. I would also say the same for the lifeguard. Often looking at his phone. Wasn’t even looking at the water most of the time. I would bet money that if I was drowning in the sea, he wouldn’t see. Also considering it is a large complex with a lot water, there should be more than 1 useless lifeguard. Obviously the sargassum came in early this year, this is understandably annoying but we understand it’s a natural thing. But we would like to say the staff member who cleaned it up EVERY SINGLE DAY, was absolutely amazing. On his own every day and did his absolute best, was a never ending battle for him so we did feel for him. Pools: The pools were lovely to swim in but were extremely dirty. The amount of grout on the times as well as all the mismatched tiles. Again, lots of bodged jobs which was extremely obvious when looking at the pool. Sunbeds: Reserving sunbeds was a MASSIVE ISSUE here. We saw staff reserving sunbeds for guests as well. It is very frustrating especially when people don’t sit in their beds all day and come back to take their towel away and not use the space. There are signs saying no reservation, however they aren’t listened to. I do think they need to implement something to stop this from happening and also make this more fair on people. It is everyone’s holiday at the end of the day. Just a quick mention that the guy in the towel hut ( he works later on in the day) would be more friendly and maybe smile more. Overall, we had a great stay here. Cancun will hold a special place in our hearts. I do however think this isn’t a 5 star hotel, but with some tweaking it definitely could be. We would recommend this hotel as it is in a beautiful location.

  Jan 20, 2026
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  Not five star, smells of mildew and mould

  The hallways of the First Floor stink of mildew and mould, so that hits you hard on first going to your room. Far from five star, this would be a poor four star hotel in any other country. Food is very average, mass produced even in the special restaurants where they could take a bit more care and time. The doormen virtually harassed me after check out even though I had a ticket to stay until 7:30pm, every time I left they would question me in a way that I found abrupt and rude. The bar man at the pool would serve all the males before serving me, even I was standing there first, I put that down to a sexist attitude which is prevalent everywhere I would not recommend coming here as a single female as that latent sexism is everywhere, harassment by men on the roads etc. The noise from the pool area is like being in a trashy part of Ibiza. The only upside to this place is if you want to get smashed then the alcohol is included and plenty of it! Definitely would not return here!

  Jan 20, 2026
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  Beautiful decor, friendly staff, and entertaining wildlife!

  The hotel itself is beautifully decorated. I wouldn't consider it dated, just eclectically historic. It's well-maintained, clean, and easy to navigate. Having access to other Riu hotels is a nice touch, but we found plenty to do on site. We visited during the beginning of resort season, so it was popular but not overly busy. The crowd was diverse. I met people from all over, of all ages, and everyone is respectful of one another. There's a good balance between party and relaxation. My favorite unexpected perk: the tide pools. There are some recently added sandbags on the beach that help break up the intense waves (some people complain they are ugly, but they blend in with the rocks after a few years and they're really beneficial to keeping the coral alive). There are TONS of species of fish, snails, crabs, etc livings just feet off shore. The hotel has snorkeling gear available, but I had a wonderful time slowly perusing the shallow waters. There were a family of pelicans there during our trip (1 adult male, 1 adult female, 2 full grown babies still getting their color). They took full advantage of that spot and provided endless entertainment (to quote Finding Nemo: fish gotta swim, birds gotta eat). The piers provide unique perspective for ocean lovers and guests have full access to multiple coral reefs (please educate yourself on reef safety and do your part to avoid stepping on/hurting the live coral). The staff is incredibly friendly and accommodating. We have minor food allergies and basically eat vegetarian. We never had trouble finding a meal. We both ordered vegetable fried rice at the asian restaurant (and were 100% happy with that option), but the staff went above and beyond and recreated some vegetarian appetizers for us. The ice cream iced coffee at the Cappuccino bar is incredible, as are the macaroons and carrot cake. Geovanni (spelling?) at the front desk goes above and beyond and Eduardo in the buffet greeted us with a smile every morning. My only real complaint is the noise. The nightlife is abundant and it echoes. We heard the guests across from us in the hallway and doors slamming woke me from a deep sleep once or twice. We did NOT complain to the staff about this and we were located on the first floor, which may have made it worse. Ask the staff if there is a quiet wing if this is a concern-- this place is huge. We really liked our view and I enjoy afternoon beach naps so, pros and cons. A second thing to note if you're an anxious traveler- the bathroom doors are slotted and there is no fan. I hope your roommates enjoy your bowel movements/hangovers/shower singing. This resort is very safe. There were multiple people there traveling alone and there is a sort of "community" vibe amongst guests. They're also very well-staffed and I can attest the staff pays attention. I left my bag/shoes/books/drinks at the pool to get sunset pictures the the pier and when I came back, it was gone. It's an all inclusive, so after questioning my sanity/Patron consumption, I went to the front desk. Staff brought it up because they were closing up that part of the pool deck and nobody would be around to supervise. We left the resort a few times to visit the shops across the street. Nobody is overly pushy about excursions or add ons.

  Jan 19, 2026
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  Awesome hotel and would highly recommend!

  The hotel itself is fantastic, great service all round and ample food options for your stay. The pools have a great mix of atmosphere and tranquility, and it kept myself and my partner entertained throughout. Nice to have the option of the beach as well, and service was great at both locations. I want to highlight Miguel at the pool- he was awesome, particularly the aqua aerobics. The activities at the pool were consistent and made for a great atmosphere every day. Francisco in the buffet was also great, as well as Victor in the Fiesta Mexicana. I was slightly confused about Carl’s role at the pool, and feel he could have helped the events team more in my opinion. I would highly recommend, and hope to be back one day!

  Jan 19, 2026
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  Average resort at a decent price

  Report was decent for what it is. Traveled with husband for 5 nights to get away from the Michigan cold. Room- We booked the Junior Suite Ocean View (room 435). Beautiful views of the ocean! Balcony is small with no privacy due to the shape of hotel. You’ll end up seeing into others balconies and vice versa. Food- My expectations are low for food at all inclusive hotels and I’d say this was on par…maybe a little better than similarly priced resorts. Buffet was surprisingly good and probably where we got the most consistently good food. No reservations required which is nice (exception is steakhouse). Japanese and Fusion restaurants were good! Room service is fast and 24/7; however, breakfast selection left a lot to be desired. Bars/Drunks- Lobby bar is very nice and the service at the beach was excellent. Be sure to tip your servers and they will take care of you! Beach- Sand and water quality were excellent! Drawbacks are that you’ll be very snug with your neighbors if you want a decent lounger as the beach is packed tight. We like to walk the beach when we go to resorts and you can’t really do that here due to non-contiguous beach between resorts. Overall, the resort is fine. No complaints but wasn’t wowed. It was what we paid for 🤷🏻‍♀️

  Jan 19, 2026