General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating3386 reviews
Lovely resort with some amazing people
We stayed at the Riu Palace Costa Mujeres having stayed at the Riu Palace Mexico the year before and expecting something similar. We weren’t disappointed! The hotel and grounds are well kept, modern and fresh. It is not without a few simple maintenance needs but nothing major and certainly not anything that would be a surprise in a hotel this size. The rooms are a good size and have everything that you would expect or need. The air conditioning is ice cold and can be left on when not in the room to maintain a pleasant temperature. The shower is powerful and consistent and there is plenty of storage space for clothes, toiletries, etc. The entertainment team work their socks off and tailor to all age ranges. They’re not at all pushy and for all those we got to know, they’re a really friendly and fun bunch. Our 2 year old, Oliver was a big hit with many of the entertainment team and he had so much fun participating in games and kids shows and a huge thanks goes out to all those that made our stay better with their banter and camaraderie. The bar service was generally great with all branded and premium drinks you could think of. The pool and beach waiters do not seem to expect any tips but they are gratefully received when offered. There were a couple of occasions that they ran out of a particular drink but there were always plenty of others on offer. Our pool waiters were absolutely amazing and so friendly, often remembering exactly what you want to drink and how you like it. The restaurant teams were also great. When you get to know a couple of the waiters/waitresses, they often get your table ready for you in advance if you usually turn up at a similar time. The food quality I cannot fault, but after about a week we had tried everything we wanted including the a la cartes and started getting bored of the food. There is a lot of variety but it all starts to feel a bit “samey” after a while. The beach does have some seaweed some days depending on the weather, as you would expect for this part of Mexico. The team work hard every morning there is some to clean it up but on a whole, the beach is beautiful and well kept. The sea is lovely with mild waves on a calm day and rather choppy on a windy day, again something you should expect for this part of Mexico! I did take a Hobie Cat out twice on two very different days which was good fun and there’s plenty of helpful team members there to set you up on your way. The drone flying overhead from further out to sea freaked me out a bit until I realised this was the crew’s way of checking that everyone was okay without sending out a jet ski - a brilliant idea! We do have an absolute star to call out and this is Mariana G, the hotel’s client relationship manager. We were lucky enough to have Mariana check us in as reception was quite busy and she couldn’t do enough to help us out and make sure we had everything we needed. A few further encounters throughout the hotel during our stay and Mariana continued to make sure our stay was the best it could be! We would happily stay longer if we didn’t have jobs to get back to and we could find some more inspiration with the food! Our little one has certainly got a lot out of this holiday which is what we wanted.
Riu Costa Mujeres Resort, 5 Stars, highly recommended
I was staying at Costa Mujeres for my cousins wedding with a bunch of my family. My first time in Mexico and it was incredible. All the staff was friendly and open to engage in conversation. One guy in particular, bartender named Samuel Alejo (Sammy Sosa) had great character and made the trip 100 times better. Attention to detail and the cleanliness of the resort was awesome, everywhere you went there was staff cleaning, sweeping, restocking items or doing general maintence. Cannot state enough how well kept the resort was. Food was also good with each day different options at the buffet and at the restaurants. I would absolutely return to this resort for the staff, cleanliness, food and lastly the incredible beaches and outside lounge area.
Modern decor, with lots of fun and entertainment
We've noticed Riu resorts have put a lot of effort into cosmetic upgrades, plus creating entertainment options to make the resorts "fun party places". For my 50th birthday a dozen of us stayed at the Palace Costa Mujeres and had a great time. All rooms are renovated with a great modern decor, all of the public areas were very nice and well kept, and restaurants had a good selection of themes. As with many resorts we've been to we found the a la carte restaurants to be of varying quality, and occasionally we just went to the buffet later in the evening as the buffets were consistently very good. The beach is very nice, having lots of mature palm trees providing shade. It is important to note this hotel is 45 minutes north of Cancun and quite remote - we wanted a resort that wasn't on the strip and inundated with people/vendors and so we were very happy with things being generally a bit more quiet. The on-site white party/neon party were surprisingly well put together and a lot of fun. The resort also provides complimentary shuttle services to the "big show" in Cancun where they have a dedicated shallow pool with lights, huge stereo, and foam party - that was similarly impressive in the level of organization and genuine feeling of being "somewhere cool for a big party". Overall we were very pleased with our stay.
Very good resort, good service, clean rooms, could use some shade down by the beach like palapas or umbrellas. I liked the fact that for the a la Carter it was first come first serve with very little waiting.
Worst customer service by Omar
We reserved a family stay for 13 guests at Riu Hotels in Mexico, initially planning for around 30 guests to celebrate a wedding. Due to the bride's illness, the wedding was canceled, but we upheld our reservations, traveling from the UK for a two-week pre-Christmas break. Despite a smooth check-in and seemingly well-maintained facilities, our perception changed when our friends faced mistreatment from the guest relations manager, Omar. Our 6 guests, who purchased day passes to join us at Riu Palace, were poorly treated. Staff, unfamiliar with the significance of their black wristbands, refused to serve them, and fellow hotel guests further exacerbated the situation. Upset by the staff's ignorance and the hotel guests' lack of awareness about day passes, our visitors had a distressing experience during their brief visit. Seeking resolution, we approached the hotel manager, proposing the issuance of another day pass in the coming days for a smoother experience. Regrettably, the manager's response was a brief apology, offering nothing beyond what was initially agreed upon and prepaid. This lack of empathy and the disregard for our valid complaint left us with a negative impression, and we have no intention of staying at this hotel in the future. If upper management wishes to address this matter, I am willing to share specific details of our stay, including dates.