Riu Palace Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4370 reviews

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  thanks for everything

  I just returned from Riu Palace Costa Mujeres. Everything was good. Food, entertainment and beach. I'd like to thanks a lot a manager of hotel Marimar Luna. She is amazing person and she was so supported us for difficult time there. My husband was so sick and without her support we can not survive. Rest personal was so kindly too and help us a lot. Raisa and Joseph. Toronto, Canada

  Apr 13, 2025
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  Great Resort For A Destination Wedding

  I enjoyed my stay. Clean rooms and facilities. The staff were friendly and helpful. There was plenty of food choices

  Apr 13, 2025
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  Enjoyed our stay

  My family of 4 had 2 rooms for 5 nights in March 2025. We ate at every specialty restaurant & the buffet, sat by each pool & the beach, and ventured next door to the Sports Bar & Night Club. There were a lot of gripes about the food, but my family actually enjoyed every meal; I didn't have a bad meal there, and we consider ourselves "foodies." The desserts are probably sub-par, but I didn't eat many of the desserts. We had great service while on the beach. Our rooms were cleaned every day. Our beds were on the hard-side, but I would rather have a hard bed than soft. We felt very safe our entire stay. The staff was friendly. I love the setup of the restaurants and the large lounge bar in the middle of the restaurants to house everyone while we waited for our table. My only disappointment was how they would not let my 15-year-old daughter enter the gym, even when she was with her parents. She is an elite gymnast and knows more about working out than a majority the adults in the gym. They said she has to be 18 to use the gym. She is considered an adult when paying for the room, but can't partake in any of the adult activities. So, I would recommend charging 14-18-year-olds less than adults. It is about a 45-minutes drive from the airport, and we waited for about an hour to receive our shuttle (via the RIU). We just had an expensive margarita while we waited. All-in-all, our trip was fun & I'm glad our large group of friends chose this resort to stay at; it was small enough to keep our kids in range, but large enough to have variety in scenery & food.

  Apr 10, 2025
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  STAY AWAY. SHOOTING AND MAN KILLED

  First off, the staff are hard working and keep the place spotless. Restaurants are okay but not great. Buffet is better to go to. Rooms are modern but very strange as they have a tub in the middle. Make sure you travel with someone close as they have zero privacy after showering. Beach was okay but so windy was not swimmable. No watercraft. The entertainment is terrible same everyday and quite frankly not very good singing. Pools are nice but 3rd day in, there was a drug sting and man shot and killed right at Pepes pool area. Like WTF!!!! My family and I saw it go down.. This is insane. Ruined the rest of our trip. Hotel management had absolutely no idea what to do and handle the situation terribly. I will never go to this location again as the answer I got from the management was that the guy had a good accurate shot and no one was in danger. I will never stay here again. Stay away from here.

  Apr 09, 2025
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  Gives Riu brand a bad name.

  Unfortunately, my sister and I had an extremely poor experience at this resort and cannot recommend. This is my 4th time staying at a Riu Palace (previously stayed in Costa Rica, Aruba, DR) and 8th+ time in the Caribbean resorts. It was always a lovely experience so we booked Riu Palace costa mujeres. I’ve never had a bad resort experience to date until now as we’re not picky or stern. We were provided 2 room options, both of which would be below the buffets and restaurants. You can hear the chairs being moved all day long, not just during dinner. Besides the noise, there was also a wedding and the DJ was close to our room, ongoing noise disruption past midnight during our stay. We’re in our early 30s and don’t get bothered with noise usually, and even we felt it was ridiculously disruptive. There is also no reservation system and the a la carte sit down restaurants turned us away at 8:30PM each night we attempted to dine (they close at the PM). It was only two of us. Yet, none of the restaurants on site could accompany a party of 2 during our stay. The steakhouse and Japanese restaurant told us “We are out of plates”. Others told us they were at capacity. We saw large groups from the wedding eating so they couldn’t accommodate smaller groups. Honestly no one wants to spend so much money on a vacation to eat at a lackluster buffet every meal of every day. We brought the dining issue up to the manager Luna, who said it was “strange”. Correct, we agree it’s strange. No resolution was offered otherwise to compensate for the consistently poor experience. The staff are friendly at this resort. The bar drinks are good. The coffee shop is wonderful. However, we feel that it wasn’t enough to make up for the numerous conflicts we experienced and noticed. FYI the list goes on extensively (saw a worm in the pool on a day it rained, no ventilation in the room bathrooms/smelly room, seaweed all over beach, etc). I recommend spending the extra funds to stay at a more reputable and better hotel such as Hyatt zilara. We will not be considering the Riu chain again in the future due to this resort caring so little to make our sour experience better.

  Apr 09, 2025