Riu Palace Costa Mujeres - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4873 reviews

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  Wonderful vacation

  Marlene that worked the elite desk was great! She went above and beyond to make our stay with you guys a great experience!

  Apr 13, 2026
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  Vacation spoilt by insufficient Hotel Transfer

  Although I cannot say anything negative about the hotel itself or its services, I can only give two stars because of the complimentary transfer service from the airport to the hotel that they offer RIU Class members as a loyalty benefit. When I arrived at the airport, the shuttle had already left, even though my flight was on time and the waiting time for luggage was not excessive. When I called their hotline, they told me that the delay was my fault and that I would either have to wait two hours for the next shuttle or take a taxi at my own expense and then request reimbursement. I chose the latter, paid 160 dollars for the taxi, but never received the money back. At the hotel reception I was referred to the company Destination Services, which declined my request, stating that I was recorded as a no‑show. When I later complained to the hotel, I never received any feedback. After finding quite a number of negative reviews of the transfer company, I really do not understand why RIU tries to build customer loyalty with such a service. In my case, I will not spend any more money with RIU in the future.

  Apr 13, 2026
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  Apr 2026 family vaca

  We took our family (13 in total) to Riu Costa for Easter week. This hotel is great for families of all ages. I can offer this 1. Hotel rooms were spacious and comfortable 2. Pools were large and served all ages 3. The recreation pool was far enough away from other pools so it did not interfere with your pool time 4. Beach was excellent and the Riu family kept up the cleaning of the beaches...nice! 5. Food was really good and not rewarmed from yesterday... they had several fresh cooking stations that were very well kept. 6. Ala cartes (5 in total), the food was cooked as needed and was really fresh. 7. Hotel location is 50 minutes from Cancun...but for a family affair, it actually works out well 8. Staff were always friendly, happy to help and always working hard to make it great 9. Overall... great experience for our adult kids and grandkids.

  Apr 12, 2026
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  Great experience at Elite Club Restaurant

  The service at the Elite club restaurant was phenomenal. Uriel and Diego were so kind, personable, and made this restaurant feel like a luxury. They made sure we were situated and even gave us a surprise at our table the second night. I can go on and on about how hospitable and amazing Uriel was.

  Apr 08, 2026
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  April 2026 at the RIU Palace Costa Mujeres.

  Our friends were at the Dunamar but we decided to upgrade to the elite club ocean front room at the Palace next door because we were mislead in it being advertised that we had full use of both properties. We have stayed at TRS before in the same situation and been given full use of the property at Grand Palladium and this included restaurants. So Beware because while we were told that yes, we could use the other properly, we were unable to eat any meals there except lunch. This was disappointing. We had an ocean front room as an elite club member. While the room was nice enough,it sat above the stage where they had live music every night until 10:45. I requested a quiet room but got this. It was so loud that it was as if the sliders to my room were open when the music was playing. In addition, we requested a king sized bed. We were told they would push our beds together but did not. The USB ports were so loose fitting that they did not hold the cord And there were not enough plugs in the room. So as an elite club member the room was a disappointment. We have been preferred club members at the dreams and the rooms and attention to detail far superceded the elite club rooms at the palace. I do want to note the the room was very clean and well equipped with drinks snacks toiletries and towels. The positives, the staff was friendly, and attentive and the property was well kept And clean. The elite club pool was great, the restaurant dining was great except for the steak house which was mediocre. The elite club restaurant was outstanding and the coffee shop was a great touch. We have stayed at many adult and family resort brands in Mexico and I feel that the grand palladium resorts and definitely the dreams resorts edge out the RIU palace. It’s not that I would never stay at another RIU palace again but it would not necessarily be my first choice of brand. Although I would definitely recommend a palace costa mujeres over Riu dunamar based on our friends reviews of the restaurants there.

  Apr 08, 2026