General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2785 reviews
Our Mexican vacation
So far I would consider this a wonderful place, clean beautiful, food has been great, staff willing to help in any way, I would definitely recommend the swim up rooms connected bro the beach. The beaches are clean, can’t believe the view from the rooms. The entertainment has been above average.
Very nice resort. Rooms were 4 out of 5, tub in middle of room was not ideal for us. Pools and beach were awesome. Service was excellent. Buffet was very good with lots of selection. Specialty restaurants, we went to four. Italian was good, Mexican was okay, but the steakhouse and Japanese were disappointing
Excellent resort for all ages. Love the 3 foot pool bar pools. Food quality was very good at the venues we visited Italian, Mexican and the Buffett for all three meals was as good as at higher priced resorts. The entertainment staff were excellent offering water sports and fitness. We loved that club 24 had breakfast for early morning departures. Most resorts do not offer this. Overall we will be back at Riu Palace Costa Mujeres
Don't use a nickname for any of your booking.
4 day vacation was trash because I used my nickname in part of my booking, but used all my proper legal names to travel/check in, yet they wouldn't recognize it, even though i had printed confirmations to show that i go by both names. Hotel gave us a hard time, charged me for a nights stay (until we could sort the matter out), they promised a reimbursement...yup, got that reimbursement Jan 25, only $40 CDN short my original payment. I had to run circles getting in touch with Expedia to have them help me sort the name thing out. Not impressed that they asked for us to pay for the 1 nights stay in CASH - first they asked for $650 USD cash, and when I said no, they brought it down to $320 USD cash. I said NO, and told them I would pay for this room on my credit card with a receipt. The entire trip had already been paid for, i had my passport to show them who I was as well as printed documentation showing both my names. So it really wasn't much of a vacation. Then i get screwed over on my reimbursement! It's literally not worth going back to them to fight over $40 CDN so I'm going to tell people how things were handled by them. I feel like if there is any way they can con you out of something, they will try. Good luck.
Very good, clean hotel. easy check-in, we were there on Jan 15, 2023 RM# 3097 friendly employees, shout out to Lily at the buffet and also Gael at the beach/pool bar. before I booked the hotel, I did research on the area and read all the reviews to make sure that the area has no seaweed, the hotel beach is beautiful but full of seaweed, it did not stop us from swimming in the sea but was little annoying, I wished though that they have umbrellas or more shaded area than the palm trees. they have 5 pools, 2 with a bar installed, they definitely need more beds to add around the pools, we found it very hard to find a bed to relax around any of the pools unless we book the seat at 08:00 AM, the hotel has 5 restaurants plus the buffet which we enjoyed so much, lots of good food and so many different food stations, so there is no way you will leave hungry, for the specialty restaurants my recommendation is to start making a booking a head in advance than line up to get seated, one night we waited in line for the Japanese restaurant for 30 mins to find out they got their capacity for that night and end up eating at the buffet, we went to almost all the specialty restaurants during our stay. the Italian restaurant is the winning one. in general, we had a blast there and recommended this hotel for families with kids, the water park they have is beautiful. Keep up the good work RIU, and thank you for making our vacation memorable.