The Hotel Riu Palace Costa Mujeres, located on the Bahía de Mujeres beach, has spacious facilities, free WiFi throughout the hotel, and the best 24-hour all-inclusive service so that you can enjoy your holiday to the utmost. The extensive gastronomic offer, the fun entertainment programmes and our exclusive RIU Hotels & Resorts service will make your stay unforgettable.


Property Information

Last Renovation: 2018
Total available rooms and suites: 670

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Advisory The Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $32.57 Mexican Pesos (approx. $2.5 USD) per person per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Hotel Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 3705 reviews
  • 4.0 star tripadvisor rating
    5* staff but cleanliness could be improved…

    Myself, my partner and our teenage son visited for two weeks in May 2024 and had a fabulous time but there were a couple of areas which could be improved. Firstly we need to talk about the amazingly hard working staff at this hotel who are a true credit and absolutely made our stay! They work non stop in the extreme heat to make sure our holiday could be as enjoyable as possible. Massive shout out to Nico and Abel who work around the pools serving drinks. They started to memorise our drinks and often brought them over without even asking! They were constantly asking ‘todo bien?’ All good? They were fantastic and we were so grateful for their hard work. Secondly, we would like to thank Diego from the entertainment team. All the entertainers work so hard from the daytime activities around the pool to the evening shows and Diego went above and beyond to talk to us and get us involved. Our room was large and clean with great air conditioning and comfortable beds. Housekeeping cleaned and tidied our room every day and kept the minibar well stocked. The only comments regarding the room would be that it would be good to have fresh milk rather than powdered for coffee and there was no tea in the room (doesn’t appear to be a thing in Mexico!). Also, be aware, the bathroom is not in a separate room and is open plan in the room which means there is no privacy for getting changed or showering. A little awkward with a teenager and something we were not made aware of beforehand by TUI. If you ask at reception they will give you a privacy screen but it’s still not ideal! The food at the hotel is lovely and we never struggled to find anything delicious and fresh to eat!! The a la cart restaurants are also very good and are on a first come first served basis so you need to get to the popular ones earlier to get a table but we only struggled to get a table on one evening. I would highly recommend spending a few hours at Riu art where the air con is great and you can sit and paint (you just pay around £15 for a canvas and everything else is included) and spend some time relaxing. Freddy was brilliant and I thoroughly enjoyed some time being creative out of the sun! Be aware, this hotel is tailored towards younger people wanting to drink and party (in particular young Americans as it is legal for them to drink from 18 here) it can get rowdy and isn’t the most relaxing of resorts however if that’s what you like, each to their own!! But perhaps not ideal for a young family. That being said everyone seemed very friendly so it wasn’t too much of an issue. The pool areas were our biggest complaint. The water is filthy particularly in the adult only swim up bars and we witnessed many people urinating!! The stand up tables were not cleaned in the two weeks that we were there and the general pool areas do need some more cleaning and updating. Overall, pool cleanliness aside, we did have a fantastic time made all the better by the amazing staff!

    May 17, 2024
  • 4.0 star tripadvisor rating
    Perfect vacation

    Awesome property.. super clean, staff very attentive to guest. Love the private pool room. I wish staff would get drink order from these pools. Food just ok!

    May 17, 2024
  • 3.0 star tripadvisor rating
    Not the best value for money

    I have never stayed at an all inclusive resort before, and would never normally go for a hotel of this size. I went with my eyes wide open and once I'd got over the initial shock of the sheer scale of the hotel, I mostly enjoyed my time here. The bedrooms are large and comfortable, and the public areas are clean. The service is excellent and the food options are pretty good, much better than I expected. However, to get a decent sun lounger, you have to get up pretty early to stake your claim. I never thought I'd participate in this kind of thing, but you have to, to get a decent spot. All very unseemly. The beach is beautiful, BUT there is human excrement on the beach and in the ocean. Truly shocking. Some other issues for me was the noise level in the main piano bar, very bad acoustics and the music is loud, it just becomes unpleasant after a while. The same is true of some of the eating areas. I'm glad I tried out the resort and the all inclusive arrangement, but it's not really for me.

    May 17, 2024
  • 5.0 star tripadvisor rating
    A great hotel and beautiful beach!

    I was very happy with my recent trip to this beautiful hotel. The service was top notch and the staff go out of their way to make your trip memorable. On one occasion I accidentally lost my necklace down the bathroom sink and the staff quickly found a plumber to take down the sink and help me find it. So thankful for that! I had dinner at all the specialty restaurants, and loved how you didn't need any reservations. I had no problem ever getting a table. The food was great in my opinion and my favorite was the steakhouse (which I almost didn't go to since I don't eat red meat) however I ordered the lobster tail and it was so good I went back the next night!! The Mexican restaurant was also delicious and I highly recommend. I also enjoyed the piano bar in the evenings and the espresso martinis are so good! My room was cleaned every day and there was even turndown service one evening. The housekeeping staff also left me some roses one morning which was so thoughtful. The beach is beautiful and nice for long walks, the pools are fun, especially the adults only pools, and I loved the White Party at the sister hotel the Dunamar. I enjoyed how they service the pools for drink orders as well as the beach. Lots of chairs always available at the beach too! Overall I think this is an excellent resort and great value. I would recommend and I definitely will be returning!

    May 15, 2024
  • 5.0 star tripadvisor rating
    Great

    Linguini was the best bartender we’ve ever had. He is phenomenal at his job. He serves you right away. Makes the best drinks is very positive and overall great service. He always has a smile on his face, he deserves a raise!! Rest of the resort is also overall very, very good

    May 14, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319