Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10296 reviews-
Mar 22, 2025WOW
RIU Palace Cabo San Lucas We are halfway through our vacation at this beautiful resort. I’m so thrilled that we get to spend another seven days here. When I am arranging a vacation for my family. I look at all the positive reviews to help guide my selection, the RIU Palace at Cabo is highly rated. A few weeks before we leave I peruse the negative ones just so I can be prepared. We are staying in room 3039. The housekeeping staff is exceptional. Our room is promptly cleaned and pristine! Well stocked with everything we need. The whole resort is so clean, the stairs, the bathrooms, the walkways everything. The food is delicious, every meal every restaurant, every snack. Each, and every staff member, from the chefs to the waiters/waitresses, and those hardworking people that replenish the food and take away the dirty dishes. The front desk staff is phenomenal, so kind so helpful, they go above and beyond to make you feel welcome and answer all your questions. I’ve been horrified to see how some guests treat these employees and so impressed how they manage these interaction. With class, decorum and manners. I wish the guests had the same regard for them. The staff to guest ratio seems to be very high. No matter where you sit around the pool or which pool you sit at there are people taking care of you. I’m so impressed that the management staff as they are very present, visible, and approachable. I wish I could remember all of their names, but Alexa sticks out in my mind. In the coming week, I will try to keep track of and be able to name all of the people that have made our vacation so amazing. I’ve been here a week and cannot find one negative thing to say about this resort, service or the people that work here!
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Mar 22, 2025
Awesome resorts
Love RIU resorts! And this is even better because all 3 are right together. Where we stayed will also get you into the Sante Fe (has parties and water slides). Only downside is that this part of the ocean is non swimmable. Love having Peppe's Grill open 10-6 and right on the pool deck. The only thing that would make any stay better is a free airport shuttle.
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Mar 22, 2025nice location
The hotel is very clean and the rooms are nice. The location is good with a great view of the arches. Service was also very good. Average review was for the food. Nothing exciting here, definitely middle of the road and catering to just feed the masses, not for the taste and experience.
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Mar 21, 2025
RIU Palace
Best parts: gorgeous view. Nice staff. Fast service. Buffet was decent. Things to watch for: 1) We booked a room for 3. Arrived and there were two double beds (more like single beds) for us to share. We had to share a twin bed until a few days later when a room with 3 beds opened up. We paid a $400 upgrade to get that new room. If they are going to charge you for 3 people they should make sure the room actually accommodates 3 people. 2) the non buffet restaurants (steak place, Asian restaurant, Italian) were difficult to get into. You need to line up before it opens at 530 to hopefully get a spot. They limit how many can enjoy these restaurants each night. We managed to get in 3 out of our 6 night stay. 3) I had been told by other guests the alcohol is watered down. I didn’t believe them. They were right. Wine options are terrible. They taste like juice. We joked that we were actually staying at a rehab retreat as we could drink non stop and feel like we were drinking water. We left and went to SUR one night to have actual alcohol. Highly recommend SUR! 4) some rooms are smelly. Our first room was very mildewy smelling and overlooked a dirt field. Try to get a room in the middle section of the hotel. It seemed cleaner and didn’t smell. 5) do not get a room facing the other RIU resort if you are wanting a quiet room. . It is full of partying kids and night parties.
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Mar 20, 2025
Beautiful property, friendly and fun staff and GREAT food!
I give the food at this resort a 10/10. I love you can just show up for a dinner reservation, not pre-planned the day before. The pools were so beautiful and clean. The views and the weather was perfect. The staff so friendly and helpful. This place exceeded my expectations for our family vacation and wedding!