Riu Palace Baja California - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2793 reviews

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  Standard resort amenities. Rooms are NOT Safe and NOT secure, take care of your belongings

  PSA for visitors. Please note that your room is NOT secure and your wallet and valuables are NOT safe at this resort. After someone in our group had a room break in and theft by a staff member, management basically said that anything in the room that is NOT in the safety deposit box is fair game to be stolen, WTF (although I see reviews that safety deposit boxes have also been broken into). It was extremely apparent that the burglary was done by staff - please see reasons below * Staff members "check" the rooms multiple times a day at strange hours beyond actual house keeping and liquor cabinet refills * A guest left cash on the table (without a note), but intended as tip for housekeeping staff. Cash was gone but no housekeeping was actually performed (these "room checks" above) * Management confiscated the incriminating evidence left behind the theft and refused to hand it over * Management did not support victim at all, but victim blamed (for not using the safety deposit box) and actively discouraged contact with the police and filing report * Management vehemently tried to pin the burglary on OTHER GUESTS of the resort, despite our reasoning that why would a paying guest on vacation break into rooms and use a stolen credit card at a supermarket OUTSIDE of the resort??? * Management says there are no cameras in the hallway, which is surprising for the # of instances of theft at the resort, but would be highly convenient for the huge number of staff members that have access to the rooms at any time * Management will only provide a superficial "I'm very sorry" in these instances and nothing beyond that. They will refuse to help you further the investigation or take any actions to trace accountability. As a resort, the amenities are standard and are acceptable. But please know before you go that the expectations of the resort are that your valuables in the room are up for grabs by the staff - so be careful!!

  Feb 08, 2026
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  TRAVELER ALERT: Security Failure (Robbed, Burglarized, Items Stolen) & Step-by-Step Recovery Guide (Room 3216)

  The Incident: On Jan 18, 2026, my room (3216) was burglarized at RIU Palace Baja California. We were a group of 14 (7 rooms). An intruder’s card was left in my power slot. Management admitted there are NO hallway surveillance cameras, leaving guests entirely unprotected. Crucial Advice: If you are victimized here, DO NOT trust staff to help. They were antagonistic and actively suppressed evidence. Follow these steps: 1. DOCUMENT BEFORE REPORTING: Photograph/video all evidence immediately. My mistake was letting Night Manager Jorge Flores and PR staff Karla/Jorge "seize" the intruder's card; they refused to return it, hiding evidence from authorities. 2. RECORD EVERYTHING: Record all interactions with management on your phone. 3. INSIST ON A GUEST INCIDENT REPORT: Do not leave the lobby without a signed/stamped copy of the hotel's internal report. They may refuse to give you a physical copy (they only let me take a photo). Get whatever proof you can. 4. CALL 911: Do not let the hotel "handle it internally." 5. FILE AN OFFICIAL DENUNCIA: If you don't speak Spanish, go to CATTAC (Tourist Care Center). 6. EMAIL PROFECO: Contact extranjeros@profeco.gob.mx. They are the federal agency the hotel actually fears. 7. DISPUTE CHARGES: File a chargeback with your bank or booking site for "Services Not Rendered." Do not let them profit off negligence. Summary: This resort has a massive security hole and a team that prioritizes "reputation management" over guest safety. Stay elsewhere.

  Feb 04, 2026
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  Thieves, Unsafe, Flavorless Drinks, Unfriendly Bartenders, Mediocre Food

  Within 4 hours of checking into the resort, my boyfriend and I had a watch, wallet, and cell phone stolen from our room. After going to the Management to investigate, nothing was done as we were told that there were no cameras available to review who came in and out of our room. Additionally, Management said they searched who was on duty that night, but didn't find anything. The scariest part, is that we were located on the 3rd floor down a hallway and within 4 hours of arrival. This is indicative of being targeted by someone was looking for an opportunity to take advantage of us. We weren't even settled in our room within 4 hours. Why would any staff be coming in and out of our room already? I would not trust this hotel at all. Outside of the theft experience, the resort was clean but the bartenders were not friendly and the drinks were flavorless. The service at restaurants was good, but food was medicocre.

  Feb 04, 2026
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  Best All Inclusive in Cabo

  I just returned and had the best week. Thank you to all of the staff for your hard work. This hotel is clean…obsessively clean. There is always someone cleaning as you walk around. The food was delicious at every restaurant and it was not difficult to get a reservation. The buffet was also great for breakfast, lunch, and dinner. Kudos to the omelet and wok stations! I truly enjoyed the poolside food as well. I’m going to miss the fresh tacos, guacamole, and pico! The wait staff by the pools were also great. They are always circling to get you drinks and there are so many sun chairs available! I cannot recommend this hotel enough. All of the parties were great and I loved they were in the next door hotel. It was nice to go but then have the space away from them when I was done. I do ALOT of all inclusives and this one truly knocked it out of the park. This place is a true gem. I want to send several special shout outs. First, Julia and Salvador at the swim up bar. Thank you so much for the great service and drinks! Carlos was amazing for breakfast. Finally, the Gold Bar. This place was amazing and the biggest shout out goes to Auturo and especially Fernando!!! Fernando made my entire stay and I looked forward to talking with him every evening. Give this man a raise!

  Feb 03, 2026
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  Beautiful grounds and location, but mediocre food.

  Our experience was overall a 4/5. Location, grounds, rooms, bar service and pools were top notch. However I feel the food at ala cartes was lacking. Presentation was boring, no exceptions on ordering if you wanted 2 starters instead of an entree. Some staff was ignorant. And it just was a generous 3/5 on taste. We are RIU members and are booked at 2 more RIU hotels in February.. and I’m a bit worried. You won’t go hungry by any means here, just don’t expect to be wowed. We will most definitely return to our regular comparable hotel chain “the Barcelo” if our next 2 bookings are the same experience ☹️

  Feb 02, 2026