Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Wonderful !
My husband and I visited Riu palace Aruba March 2–9…… just got home yesterday ! What a wonderful place! The workers ( front desk, maids, bartenders, servers, everyone were extremely friendly! ☺️. Beautiful beach, pools, food, a definite 5 ✨
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Vacation
Not many food options for late eating. Too long of wait for restaurant seating. When Plenty of open tables.
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Another wonderful vacation
My wife and I recently returned from another wonderful vacation at the Riu Palace Aruba. All was excellent from the staff , to the accommodations, to the food and to the weather. We are looking forward to our return.
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Worst spa experience ever
Avoid This Spa at All Costs – Worst Massage Experience Ever I just had the worst massage experience of my life at the RIU Hotel spa in Aruba. I booked a hot stone massage, paying extra for what I expected to be a relaxing and high-quality experience. Instead, the therapist told me she could only do a Swedish massage—something that was never mentioned in the service description when I booked. To make matters worse, the deep tissue massage was only $100 USD, while the hot stone massage was $210—a significant difference in price. At that rate, I expected to be able to request deep pressure, but I was told that wasn’t an option. Nowhere in the description did it state that deep pressure wouldn’t be available. If I had known this, I never would have booked this service. This experience was so terrible that I stopped the massage after only 20 minutes and demanded my money back. With the hundreds of massages I’ve had in my life, this was by far the worst. Adding insult to injury, when I asked to speak with a manager, I was told that none were available—which is completely unacceptable for a supposedly high-end spa. Do not waste your hard-earned money or valuable vacation time at this spa. The lack of transparency, poor service, and total disregard for customer satisfaction make it a place to avoid at all costs.
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Pass up this RIU Palace all inclusive!
This place is in desperate need of updating. Rooms have very strong musty or mildew odor. Curtains have holes in them, outside patio was horribly littered with cigarette butts . Our balcony lacked chairs which we asked for a total of five times through the app and at front desk . The front desk girl was downright rude . We like to sit on the balcony to relax and read but was told by front desk she didn’t know if she could get patio chairs . I don’t think that was an unreasonable request since I paid for it . This is the worst all inclusive we have ever stayed at .