Location
Aruba - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9109 reviews
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Dec 20, 2024Riu Palace once great not so much anymore
Not what it used to be. This hotel was one of the best but now seems dated and worn. One elevator broke on our first night, never fixed while we were there. Tiles are cracked everywhere, and the place needs a refreshing. Our first visit over 10 years ago everything was fabulous. Now, there are no waiters on the beach and only 1 by the pool. No beach crew out raking the sand and making it pristine anymore. Seems like staff has been majorly cut, and the amenities are definitely suffering. If you don't get out on the beach by 630am, every palapa is taken. There is no beach crew walking around, and most of the beach lounge chairs are broken. Piles and piles of broken chairs. It's still the best beach spot on Palm Beach. There were many non-hotel guests using the palapas. It's very annoying. Would definitely come back as Aruba is a magical place, but probably try a different resort. Third time at the Riu Palace and most likely our last. The Hyatt and Hilton, both very close to the Riu, still had beach crews raking the sand, and both had waiters on the beach.
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Dec 19, 2024A waste of time and money A Riu experience that ruined all our Riu experiences
The construction noise can be heard on the beach and in the room all day long The security staff are not professional and friendly and they ruined our day and didn’t apologize about their mistake I will NOT recommend. Being a Riu customer I should say Aruba is way below Riu Standards. Don’t expect a Riu experience in Rio Palace Aruba.
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Dec 19, 2024Excellent
Good food, good weather in Aruba as always, clean room. Buffet could get very busy. Always good activities around the pool. Chairs easy to find around the pool but fill up quickly on the beach. Water very calm. Overall I would recommend
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Dec 18, 2024
Riu really dropped the ball on this one!!
Let me start by saying that this was my 22nd RIU vacation. I am a loyal RIU ambassador, but I have to say that RIU really dropped the ball on this one. Vacationing at the RIU Palace Aruba is not cheap. A 7 day vacation in November during non-peak season will run you about $5,000 CDN for 7 mights and that doesn't even include your airfare. The vacation started off wrong from the get go. We were a group of 6 and I had emailed RIU Class asking for us to all be together on the same floor. When we got to reception, we were told that we were all in the same building and on the same floor. That was nice. But, what we weren't told is that we were in the building where there is construction going on. Our rooms faced the pool and ocean, again very nice but we didn't have a balcony. We couldn't even enjoy the views and take in the sounds of the ocean. For a Palace Resort, this was unacceptable not to have balconies. Being a RIU Class Gold member, we could have been placed in another block. When I mentioned that to the reception girl and even showed her my RIU Class card, she said "You got what you paid for". I have never been spoken to like that ever at the 21 previous RIUs I have been to. My RIU Class card meant nothing to her. Aruba has always been my dream destination and to be treated like that from the minute I arrived left a bad taste in my mouth. Next, the rooms. The resort is getting very old and needs a remodel very soon. For RIU to charge people those kind of prices is highway robbery. Our room was very worn out and really needs to be updated. No balcony. The food. The food was really good at the supper buffets and the A-LA-CARTES, but the buffet breakfast was not that large and was always mostly the same food, but again really good food. For a Palace Resort, the buffet should be a lot bigger. Also, the beach and pool buffet restaurant was closed so we all had go go to the main buffet every day. The drinks. The drinks were good and they did have the champagne free flowing and some good quality liquor. The hotel as a whole. The hotel has a whole is very big and beautiful. The grounds are very well maintained and the pool is lovely. The beach and sand are amazing and there is coverage for all people that need shade. The staff. Most of the staff were nice and polite, but there were a few sour apples among the bunch. Overall, this Palace Resort is in need of a big overall for the rooms and some of the staff need better customer service training. They need to realize how expensive it is to vacation in ARUBA. Again, this was my 22nd RIU vacation, and I am second guessing on whether I will be vacationing at another RIU resort again. I hope that one of the Spanish RIU management team members contacts me for more information on all of my 22 trips. Luis RIU would be nice.
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Dec 16, 2024Go someplace else.
The first thing I want to say is we will not go back to this resort unless they remodel the rooms. The rooms are the worst rooms I have ever seen at a resort. The first room they put us in on the 7th floor was just a mess. The room smelled very moldy and the furniture was just trash dresser draws would’t open. The next day we asked for a room change and they moved us to a room on the 4th floor. This room did not smell moldy but the furniture was just as bad looks like furniture from a second hand store. The cleaning lady on the 4th floor was Gloria and she was wonderful she took good care of us and our room she is an asset to this resort. My wife and I stayed at the RIU Palace in Aruba November 12-19, 2024. We went to this resort for a family wedding and on the wedding day it rained and the venue was moved indoors can’t blame the weather on the resort. The pool is nice and they have many activities to keep you busy and entertained most of the staff do their job well but some are just not good. Some staff were not welcoming or friendly did not speak or say hello. Management needs to do a better job treating guests better they are not good at what they should be doing and that is taking care of the paying guests. The only reason I will give this resort the rating of 2 is because of staff like Gloria our cleaning room lady and the other staff that do a great job.