All meals, snacks, local and imported alcoholic and non-alcoholic beverages in all hotel bars and restaurants.
Snacks and drinks 24 hours a day.
Regularly refilled minibar and liquor dispenser in the guest rooms.
In-room safe.
Free sports, activities and entertainment programme as described. Activities include: kayaking, snorkel gear, 1 scuba tryout in the pool, RiuFit program, beach volleyball, stand up paddle surfing, pedaloes.
Free use of wellness facilities (gym)
WiFi throughout the hotel.
Daytime entertainment for adults
Live music shows & Riu entertainment
RiuLand kids club (4-7 and 8-12) and Riu4U club for teenagers (13-17)
"Splash Water World" water park
Additional Information: All hotel guests are required to wear an "All Inclusive" wristband for identification purposes.
Resort Details
- Various Lounges/Bars
- Blue Mountain
- Bob Marley Bar
- Dunn's River Bar
- Rastafari
- Seagrape
- 24 hour Sports Bar - Various Restaurants
Main Restaurant:
- Breakfast: Full American breakfast buffet, live cooking stations, fruit, juices and Cava
- Lunch: Hot and cold buffet and live cooking stations
- Dinner: Buffets and live cooking stations. Special evenings: themed buffet (three times a week)Various restaurants section:
- Kulinarium restaurant (à la carte)
- Steakhouse (à la carte; buffet starters and dessert)
- Italian restaurant (buffet)
- Asian restaurant (buffet)
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolChildren's area with large pool and slides.
- Children's program, onsiteKids club providing activities including drawing, singing, theater plays, indoor and outdoor games, movies and more.
The Kids' Club is next to the meeting hall. They allow kids 4-12 without supervision; however, children under 4 years of age must be accompanied by an adult. - Direct access to a beach
- Gambling †Casino room located at the Sports Bar with slot machines and game machines.
- Gym
Use of gym is restricted to guests over 18 years of age. Sports shoes are required when using the gym.
- Motorized Water Sports †- Wave runners
- Banana rides
- Fishing - Non-Motorized Water Sports- Windsurfing
- Sailing
- Snorkeling
- Paddle boats
- Kayaking
- Introductory scuba lesson in pool - Pool
There are 3 pools and 24 hour sports bar.
- Sauna
Use of sauna is restricted to guests over 18 years of age.
- Spa †Renova Spa offering guests massages, beauty salon, etc.
- Tennis courtFloodlit hard surface tennis court.
- Water activitiesSplash Water World (free unlimited access exclusively for guests).
- WhirlpoolThe Waterpark is located next to the Kids' Club. There are 2 slides, one that accommodates kids of any age and a bigger one that only kids 12 year olds or older can use. There is also a height requirement for this slide.
- Golf †There is a golf course located within 10 miles of the property.
- On-site EntertainmentMusical performances and Riu theme shows:
Typical dances
Broadway show
FamousEtc.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13650 reviews
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Dec 21, 2025Good and bad
Couldn't really fault the hotel or the staff . Food was good and plenty of it , spotlessly clean . But did have a few minor issues. There was no cash machine to get money out , so bring cash to change if you're going to tip . The pool areas were way too loud with their music . Fair enough I may be old but cater for everyone at least. Should have a noisy pool for those who want it and a quiet pool for those who don't . And if you don't like red stripe beer then tough luck , it's the only one offered . Lastly , we were there for 2 weeks , and the 2nd weeks entertainment was a mirror image of the 1st . Same bands , same shows, same artist. Was bored out our minds 2nd week. If people are going on a 2 week holiday which is more often than not , have a 2 week turnaround on the entertainment front
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Dec 19, 2025Avoid at all costs
Awful from start to finish , got bitten by a centipede at the hotel although I’m sure that it could have been something else as the cleanliness was below par . Went to reception for assistance but one of the staff was busy having a nap and the other couldn’t give a dam. Waited in reception for over 10 hours with no medical assistance, told to look for food myself even though I have a serious shellfish allergy, rooms smelt damp and overall it was the worst hotel I’ve ever been to.
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Dec 18, 2025
Worst Hotel Experience EVER!!! Don’t book with THEM!
Worst hotel experience I’ve ever had! My sister made reservations and paid in advance for us for her birthday trip and when we arrived to the hotel after a long exhausting day of traveling and arriving in the evening, we were told that our reservation had been cancelled. They marked us as a no show! We were told in order to stay we would have to contact Expedia (how we booked the trip) and have them send a voucher for our reservation. My sister had the proof from Expedia showing our reservation was still active with the hotel but they would not accept it. My sister called Expedia several times to get assistance and was given the run around stating that the hotel were the ones who cancelled so we would need to take it up with them. After about two hours of back and forth with Expedia and the hotel and no resolution we were told that we could only stay if we paid cash for the night and they would sort it out with Expedia in the morning. After several attempts in the morning checking in with the front desk and turned away each time stating that they were not able to get in touch with Expedia and we would need to yet again pay cash if we wanted to stay. Desperate for a guaranteed place to stay we booked with another hotel. As we checked out and walked up to meet our driver, we were then told that the hotel was able to receive our voucher from Expedia. Can you imagine being stranded in another country and told at 6:00pm when you arrive that your paid for reservation had been cancelled?? Absolutely disgusted in how this hotel treated this situation. My sister is still waiting for reimbursement from the hotel and no one is returning her call or messaging her back. DO NOT BOOK with THEM! They are SCAMMERS!
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Dec 17, 2025Birthday Getaway
This was one of the best getaways we had in a while. The total experience was awesome from the airport staff, the employees at the resort and the guest.
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Dec 16, 2025
They Scammed me
Be careful with this resort they scam you. I prepaid on my resort in full. When I got there they said my reservation was cancelled and said in order to stay the night I need to pay in CASH for one night $340 to stay there and they would figure out in the morning. After many attempts to go to front desk manager management which they did nothing but laugh at us and tell us they had no reservation. They said my reservation was canceled. I never cancelled it. They told us I would have to pay the whole reservation again or leave the resort. At this point it was 10 minutes till checkout out. So I desperately called another place in Jamaica and a taxi to come get us. We had to carry all our bags down to front our self no one even answered the phone. As we got in the taxi and had checked out a manager came up to me and said they found our reservation. At that point we were getting in a taxi had checked out and I paid a non refundable fee to a new resort. Be careful the Riu scammed me and still to this day refuse to give me my money back. I will never stay at that resort again. Any response they give to this email is not true. They also tried responding to me with false information.
- AdvisoryJAMAICA'S TOBACCO CONTROL REGULATIONS SMOKING PROHIBITED IN THE FOLLOWING PLACES: •All enclosed places (Restaurants, bars, lobby areas and rooms) •Public transportation •Work places • Government owned and occupied buildings •Health facilities including pharmacies •Sports, athletics and recreational facilities for use by the public •Educational institutions •Areas specifically for use by children • And places of collective use such as bus stops. Persons may be fined or imprisoned.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- AdvisoryThe Splash Water Parks at Hotel will be closed one day a week for maintenance purposes (set day may change from time to time) The parks will remain in operation 6 days a week.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 01May25 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26