Riu Negril - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9009 reviews

• 

  OK over priced for the standard

  just returned from a 7 day break at this hotel, first impression was nice hotel, met with friendly reception staff, room was allocated in block 1 which I had previously requested, nice big room with a garden view, bed very uncomfortable clearly the bed needed a new mattress as big dip in the middle of it. food was ok, plenty of choice, the al la carte restaurant's was nice except for the Italian food was cold & tasteless location was like a staff canteen. staff majority are very friendly & can't do enough to help the odd few rude & just expect to be tipped every time. Drinks again disappointing No prosecco, No Aperol & very little rose wine available at night to have with your meal weather very disappointing rained everyday the odd shower, how ever had 2 full days of heavy down pours. not good when you have flown for 10hrs to get there. beach ok lots of sunbeds but also lots of seaweed, bobs bar was nice but wasn't open every day due to the bad weather As Riu class members probably not 1 of the best I've ever stayed in... all in all ok but room for improvement as RIU class members probably not the best I've ever stayed in

  Mar 22, 2026
• 

  Romantic perfection!

  What a hotel! How this could be rated less than 5 stars is crazy! From arrival to check out, everything was flawless! The hotel is stunning, the rooms spacious with comfy beds, VERY clean, and optics and minibar on tap! The food was outstanding, staff lovely, beautiful beach and great trips. We would definitely return! 10/10

  Mar 22, 2026
• 

  Worth half the price you pay

  •Hotel still has bits of missing “work” everywhere. •money stolen out of room on day 2- the complaint ended up with us having a complete search of our room. Why? Not sure. Apparently the staff member was questioned and yes was the only person to enter the room- and that was that. No apology, no compensation, nothing. •this hotel is best suited to people who are new to jamaican culture as the food & entertainment is awful. •as for 24 hour all inclusive- no ice creams/lollies for kids availiable through the day. Would never return here- go to ochi rios instead.

  Mar 21, 2026
• 

  Fab in so many ways!

  This is our second time staying at this hotel, because it's lovely in so many ways. It's a great set up. All areas lovely and clean. Bars, drinks, restaurants and food fantastic. Entertainment team fantastic. The best thing about this hotel would be the staff. They all seem so happy and keen to do a good job. We just had a couple of minor negatives, which hopefully can be rectified. The Neon and White nights are brilliant, but we found the music to get very 'heavy' as the evening went on. So much so that we didn't know any tunes for the last hour! Please Mr DJ just play mainstream tunes which we all know. Toilet paper! I don't know who decided to save money by buying a load of weak toilet paper! Each wipe required many sheets and it would often leave bits 'around the back'. If the hotel bought decent toilet paper then we wouldn't use as much! Our last little gripe was with one of the sellers on the beach ( name we think was 'Awan'). He seemed most upset that we had put our sunbeds near 'his tree'. Then another day he walked away from the waters edge and up the beach to chat to a black lady near us. He talked to her for about an hour and during the discussion mentioned how white women were not nice. My wife overheard all this (she is white). Most sellers on the beach are pleasant people and it's nice to chat for a short while, but this guy we considered to overstep his welcome! Would we return? Yes certainly.

  Mar 21, 2026
• 

  Excellent experience

  Great holiday at the Riu Negril. Transfers from the hotel are a little lengthy but worth the trip. Rooms - we had a standard room in Block 1. Large room with en-suite bathroom and balcony. Spotlessly clean with bedding and towels changed daily. Cleaning staff are fabulous. Mini bar in room, with optics and a coffee percolator with really good coffee provided. Also bottles of water. This was all replenished every two days but if you run out you can request more on the app and the staff see to it right away. Dining - Breakfast - buffet style with a HUGE selection of foods, fruits and bakery. Lunch - buffet in the restaurant with another big selection including sushi most days. There is also a TACO bar and burger bar - the jerk chicken is amazing. Evening meal - buffet style in the restaurant. There are also four other restaurants, three are bookable. Mandalay (Asian), Luigi (Italian) Steakhouse (Steaks and fish) and Kullinam (Local cusine) We booked these on the RIU app. Heard people complaining they could not get booked not sure why as we booked in most nights with no problems. However, the Mandalay was my personal favourite and this one was a first come first served restaurant. Great food, lots of choice and lovely attentive staff at all the restaurants. The sports bar is open 24 hrs and you can order food here also. It also serves really good coffee. We didn't eat here but reports were that its very good, particularly the mac cheese apparently. Drinks - large selection of drinks alcoholic and soft. Cocktails were lovely - try the dirty banana's they are fabulous. Pools - four pools all spotlessly clean. Never struggled to get a sunbed despite the hotel being full. Pool towels can be collected every day from the towel store so you don't need your own. Beach - lovely location on Bloody Bay, sand can be a little silty but walk a little along the front and you are on 7 mile beach - sublime! Entertainment - I cannot celebrate the entertainment team enough, they are fabulous! We are in our late 60s and they managed to get my husband up and dancing and having fun every day! They are kind, helpful and enthusiastic and its catching! Activities - kayaks and pedalos are available free on the beach from Scuba Caribe. You can also book payable activities with Scuba Caribe and I recommended the catamaran trip to Ricks Cafe and if you like snorkeling they do other trips too that we really enjoyed. All the staff at Scuba Caribe were fabulous and really ensured your safety and enjoyment. Perhaps the only very slight grumble at the hotel was the cost of the photographs they take if you want to purchase them. At $20 each that felt a little steep. Also the hotel shop was really expensive, much cheaper to go to the blue tents along the beach or to purchase items in the airport shops. The wonderful staff really make this place special and we will definitely return in the future. I did not come across anything but excellent service always greeted with a smile and an offer of help when needed. We went to Mass on the weekend and the hotel helped arrange the Taxi and ensured we knew times etc, nothing was too much trouble. The Jamaicans really quite wonderful and we can't to come back.

  Mar 19, 2026