Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10639 reviews
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Nov 02, 2025A Stay Marked by Safety, Kindness, and Quiet Excellence
We stayed at RIU Montego Bay during Hurricane Melissa—a time when the resort’s usual rhythm of entertainment and leisure was replaced by a calm, focused commitment to safety and care. While we didn’t get to experience the hotel in its full glory, what we did witness was a team of professionals rising to the occasion with grace and strength. From the moment the storm approached, the staff shifted gears seamlessly. Their priority was clear: keeping guests safe, informed, and reassured. Entertainment took a back seat, and rightly so. Instead, we saw security protocols handled with quiet efficiency and genuine concern. It was clear that the team was working under immense pressure, yet they remained composed, kind, and attentive. Though our time in the restaurant was limited, each meal felt like a small act of hospitality. The food was excellent—fresh, flavorful, and served with care. The waiting staff were nothing short of remarkable, offering warmth and professionalism despite the challenging circumstances. Their smiles and gentle humor were a balm in the midst of uncertainty. It’s bittersweet to reflect on what might have been. The glimpses we caught—of the beautiful grounds, the welcoming atmosphere, and the thoughtful touches—suggest that RIU Montego Bay is a place where joy and relaxation flourish in normal times. We didn’t get the full experience, but we did get something rare and meaningful: a stay defined by humanity, resilience, and quiet excellence. We hope to return one day under sunnier skies. Until then, we carry deep gratitude for the team who made us feel safe, cared for, and seen.
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Oct 31, 2025One Night Was Enough
Upon booking my husbands' birthday trip this hotel was not on my radar. After staying at a luxury hotel we were forced to stay here for one night due to a flight cancellation. I knew this place wasn't it because of all the rules the front desk staff had to recite to us upon check in. There were no elevators in the villas and the steps in the center of the building are open (no roof) not the most safe after rain if you are carrying luggage. I will say this hotel is for a crowd who does not need or care for a luxurious experience. The amount of rules tells you what kind of crowd tends to stay here and it was not our cup of tea. We visited the buffet, the space and options of food were plentiful but we had better tasting food outside of this resort during our stay. The positives were the grounds were pretty and staff checked on us a few times when we first checked in and it is very close to the airport. So close you hear airplanes flying over.
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Oct 24, 20252 Stars
(Please do intense research, they're good at getting bad reviews gone) Stayed in room 4043 Sept. 24th - 29th and both my friend and I who shared the room, who flew there from two different cities, on two separate airlines were bit by bed bugs. During our time there we had brushed them off for being mosquito bites but the bites continued after we arrived back to our respective homes. Again, in two separate cities. I reached out to complaints@riu.com who ensured me the room had been investigated after my complaint and none were found. This was laughable as a google search would even tell you that bed bugs are extremely hard to find until there's a mass infestation. Nonetheless, RIU did nothing to resolve my complaint so this message isn't for them but if you as potential guest are looking into staying, I want you to be aware and protect yourself because it's not fun paying hundreds of dollars to bring home bed bugs!
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Oct 23, 2025
Riu Montego Bay
Me and my fiancé took a trip to this hotel in September for 1 week and I have to say it was brilliant from the time we stepped foot into the hotel to the time we left couldn’t fault the place live music , themed nights , music by the pool amazing food served all day staff was polite always ready to help if needed and was just nice to talk to the local people that worked there we sat down by the beach bar located near the end of the beach I cannot remember the lady’s name that works there but it’s a service with a smile and if she ever sees this review she will remember my partner with the joker tattoo on his back we hopefully will be coming back next year and hope to see her as she made our holiday 😀
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Oct 22, 2025The Most Memorable Birthday Trip!
I had an amazing stay at the Riu Montego Bay for my birthday. The resort itself is beautiful, clean and well maintained and not too large. We arrived at the resort around 10am, and the check-in process was quick. We were provided a room right away, well before the check-in time. The room was also well maintained and very clean. No issues with the TV, safe, phone or the air conditioning. I did have a small issue with the toilet, however it was addressed promply once I notified the front desk. The mini-fridge in the room was restocked every other day with soda, beer, and water. There is also an alcohol dispenser in the room with four different kinds of spirits. In terms of comfort the beds were average. The food for me was just average. There is lots to choose from, but it was basically the same thing everyday. I loved that they offered Jamaican dishes in the buffet. They also offered fruits that were in season in the buffet like June Plum, and Guinep. We tried all the specialty resaurants, and I would also rate them average. I was a little disappointed that we didn't get any jerk pork from Pepe's for the entire week I was there. The service in the restaurants was great. All the waiters I encountered were frienndly and attentive. The drinks were good. I found that the drinks were not watered down. The barentenders were friendly and very accomodating. The beach at the resort is fine. Just an FYI, there is seaweed in the water. So if that bothers you, bring water shoes. I never had a problem finding a beach chair, there was always plently available. The vibes in Jamaica are unmatched, especially at this resort. This is not a resort for people who want to lay back and relax all day. There is always something going on. I have never been to such a lively resort. During my stay they had a beach, foam, and neon party. There was always music being played daily around the pool. A reggae band performed a few times while we were there. The entertainment team is so fun and engaging. They ran several games and sports dialy. The nightly entainment was also good. There is a club on the resort for those interested. Overall I had a unforgettable birthday vacation. I would definitely return to this resort. Jamaica is a top tier vacation destination. If you want to meet new friends and have a good time come to this resort!