Riu Montego Bay - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10683 reviews

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  Excellent Hotel

  This hotel is a 5 star experience but I can’t get that in 👍excellent hotel and food and drinks and service, the whole experience was amazing and the energy of the entertainment team made the hotel experience fabulous, Rolly Polly, mosquito, charlotte to name a few made it for us, funny, engaging, I can not recommend you guys enough, thank you for making our holiday 🤩🤩🤩

  Mar 02, 2026
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  So good all around except entertainment!

  Food 5 stars, cleanness 5 stars, service 5 stars, beach 4 stars, entertainment 1 star…please , Jamaica is for reggae, none all week except twice at 11 am at pool, thanks you, none ever at night, instead entertainment was playing games with iPhone. The entertainment team never stopped yelling into microphones all week , bla bla bla, not even letting one song play…what a disappointment to a nice hotel, why not have a corner of resort for reggae and chill blues music….get ride of water slide that nobody uses ( literie saw 3 people all week using it);and make a small stage and area for live music ! Please stop the nonsense of a bunch of 20 years olds yelling all day as they were on Americas got talent …….what a waste…..btw I’m not the only one thinking that the screaming in mic’s is very annoying to say the least ! It’s a party breaker not maker !

  Feb 19, 2026
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  Beaches and bedbugs

  The good: 1) the beach is lovely. It’s shallow and you can easily wade into it and float, or get a swim in if you want. Don’t expect to snorkel (there’s not much to see besides silt and grass), but lovely to sit in or beside for the day 2) the buffet was good. There was a good selection every day (especially if you got there earlier) and we were never disappointed 3) Lee from Caribe scuba shop was amazing! He did discovery scuba with my friend (as I’m certified) and he was so knowledgeable and patient, he made it fun for both of us! The “meh” 1) rooms were fine as far as looks and space. The minibar was nice as it had bottles of liquor as well as beers and soda. No snacks though. 2) a lot of the staff didn’t seem to want us there. They generally weren’t outwardly rude, but they were not nearly as nice or friendly as other resorts I’ve been at The bad 1) We got bedbugs. So, there’s that. 2) There are, on any given day, there are at least 6 men in kayaks at the beach selling weed. That I don’t particularly care one way or the other, but I do mind their constant yelling and whistling. Any time you make eye contact they try to sell to you. It just takes away from the relaxation. TLDR; Honestly, not a bad stay until the bedbugs. But for that alone, I wouldn’t go back.

  Feb 19, 2026
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  Riu Montego Bay Feb 2026

  The Hotel Riu Montego Bay was amazing! My experience was 5 stars. The staff was amazing, the food was really good, and the shows were great too. I cannot say any bad things about Riu Montego Bay. I will definitely be returning when I visit again. This place is just as good as any Riu Palace. Great Job!

  Feb 18, 2026
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  A great hotel, just a few areas to improve on!

  Check in: Had to take the bags to the room ourselves, we were offered help, but were okay to take them. Room: clean, no issues and lots of hangers in the closet. We used the app to request blankets and a firm pillow, said it was resolved, but had to ask again as it didn’t get actually get resolved the first time. We were in the rooms above the restaurants, and the fire alarm went off 3 times during the week we were there! Twice this was at around 12.45am! It did get silenced relatively quickly. Food: buffet is large and divided into themed sections at each meal time. Gluten Free bread products available, and cakes at lunch/dinner. A dedicated gluten free toaster would be nice to have (at all meal services), as sometimes the bread was dry. Labelling of allergens in each item is good, but some are questionable, like gluten in the baked beans... They need to make more options gluten free by default (don’t need to use flour to thicken sauces), don’t have to use regular soy sauce in every Asian dish etc. They need to be faster at refilling the food that has run out at all of the buffet style serving areas. Fruit options were limited, likely due to the hurricane, and they need to ensure its fully ripe before putting it out! Another thing that needs to change is the timing- the main buffet has a very hard stop at 10.30am for the full breakfast to shut down. They do move a few dishes over to the restaurant opposite (until 11.30am), but there’s limited selection, and they don’t label the dishes, which is an issue when you have dietary needs. Since it’s so large, they could easily keep one of the stations open for ‘all-day breakfast’. Love the app for booking the a la cartes- we had no issues getting times that we wanted, and you can look at the menu ahead of time, toggling for all allergens. However, they can adapt as needed, such as putting the sauce on the side. They do encourage scanning the QR code in the restaurant to access the menu, rather than giving out hard copies. The Pepe’s grill should be open longer in the afternoon (until 5pm), and offerings like fries, burgers, hot dogs, etc along with the jerk chicken would be great for when you just want a quick bite to eat for lunch, without going to the buffet. Bars: too much ice was put in the drinks- often we’d ask for less ice so it’s not so diluted. They should have water bottles available at all the bars so you can grab when you need them, or it needs restocking daily in the rooms. (Or use the 5 gallon water jugs in the rooms, much more environmentally friendly!) Pools: too cold- they need to be heated! The foam party would have been a much more fun time had the water been warmer! We were always able to get beds by the pool, no matter what time we went down. Liked the roll away cabana tops too. Beach: plenty of sun loungers available, and a small bar on the beach. The main issue here was the seaweed that washed up quite badly after we had a storm, and it wasn’t cleaned up at all whilst we were there, aside from a bit of raking. The washed up garbage is unacceptable though, and significant effort needs to be put in to clean up the whole stretch of the beach, including around the rocky side near the water sports. People also need to not discard their cigarette butts in the sand. Spa: it’s overpriced to the point of it being astronomical. The prices should be at least half of what they are, and then people might actually use it, and save the spa staff standing around doing nothing. Wet weather: although some board games were brought out, there wasn’t a change in the usual routine on the day it rained for the majority of the time. Some scheduled activities could have been moved to the main Exodus area. Night club: the music is far too loud, deafeningly so! It would be more enjoyable turned down a few notches. There’s also a really weird lull between the Exodus show ending, and the night club opening- it would be better if it opened at 10.30pm for more of a continuous flow. Take advantage of the photo opportunities- it's free to do the shoot- either when they're out after dinner, or you can book a private one, and they do a really good job of getting some unique shots!

  Feb 13, 2026