Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great time at Lupita!
We had a great time at this resort. Everything is as advertised. The food is delicious and the service was exceptional. From reception, to service at the restaurants, to the bartenders and attendants around the pool. We never had to wait long for anything and they continuously refilled our beverages. The mattress was hard and unfortunately we weren’t sent a mattress topper when requested, we dealt with it, but I would say this was the only downside.
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1e time
Were there for 10 days - room 1430. Nice complexe among vegetation and wild animal searching for food even around the pool. Food : excellent choice & well excutated. Beach area also very enjoyable and actvities well organized. I have 2 suggestion to make ; to ask the bus to drop customers brought back from the White Tequilla Party at the lobby instead of the regular bus stop because they are drunk & loud and disturb those sleeping (like us) and ask the staff (anyone actually) to tell customer to respect the rule not to feed wild animal around the pool. One customer did feed and show off out loud his gesture. Next thing you know one animal was climb on me in the pool chair looking for food but I had none. A quick gesture from me made it go away. it is really minor really. Congratulation to your staff for their kindness & smile. They worked hard to please us and we did appreciated it.
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Excellent Holiday
Just returned home after spending 11 nights at Riu Lupita and I want to go straight back, After a 10hr flight and another 3 hrs from when we landed ( the airport was horrendous) to getting to the hotel we were greeted with a friendly face and a lovely cool drink , checking in was really quick , The staff were all so friendly and work really hard keeping everywhere so clean ,couldn't fault one thing at all , food and drink were really good ,the entertainment in the day and night were great too , It was my birthday whilst we were there and they decorated the room which was a lovely touch, also it was Valentines day when we were there and again the room was decorated, little touches like that make such a difference. , The management should be proud of their staff they all work so hard, I will definitely be returning to this lovely hotel thank you for a wonderful stay
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First All Inclusive Experience
This was our first time in Mexico and we were very happy with our all inclusive hotel. What they were lacking in Ocean views they made up in entertainment. They had activities going all day and entertainment in the evening. They had a bus that went to the beach all throughout the day and was easy to use and the driver was so friendly and positive. The buffet was decent, not the best, but not the worst either. The resort and surrounding area felt very safe and secure.
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Tranquil and Quaint
Because it is no beach front, this resort is quieter than most. This is in part because during the day a significant number of people are on the beach. If you are searching for very quiet, there is an adult pool where no music is played and talking is discouraged. The bathrooms have the best walk-in shower. Lots of water pressure and lots of hot water. The food and service is not nearly to the level of a Riu Palace Hotel but then you are not paying that amount either. The staff is super friendly, especially Delmonico at the bar and Olivia at the front desk.