Property Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Hotel Spring Break Policy -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted ONLY at Riu Latino hotel.
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1860 reviews-
Clean hotel, friendly staff
Great hotel! Clean and friendly staff. The pools are nice, the watersides are fun. It's a good kid free facility with lots of things to do. Pools close early at 7:30 which is dissapointing, but they have entertainment options during the evenings.
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November Getaway
Resort was your typical RUI. Room was big clean and comfortable. Food was good. Beach is too far from the property. Especially if you have a weak bladder and have to hike back to the toilet. Also no bar close to the beach so you have to hike back also.
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Restaurants&food
It was a gorgeous stay in terms of the hospitality and food. I would recommend it for everyone. This beautiful waitress Nely made me feel so comfortable and loved here😍 The whole team is amazing 💯They take care of you so every guest feels special.
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1st rate customer service
The customer service was very good. Especially our server Nely in the dining area and our bell boy Isaiahs. Everyone was very attentive to our needs from all the bartenders to the staff at the front desk.👍🏿👍🏿👍🏿👍🏿👍🏿🫶👍🏿🫶👍🏿🫶🫶🫶
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Great experience! I recommend
Rooms Well furnished, big and luxurious. Beds are comfortable. Food Very good great and polite service. Activities Great choice and we'll organized. We did the chichen itza, the dive and the catamaran visit. All were great and I would do them again. Great value! I greatly recommended for couple