Location
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at
their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec24 - 30Apr25
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5563 reviews
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Sep 30, 2024Great Hotel to spend with your significant other and kids.
I stayed at the Riu hotel September of 2024, the weather in Mazatlán was very hot and humid. The hotel itself was very clean and every single employee was very attentive. I really liked and enjoyed all the activities they plan for you throughout the day, they have some specifically for the kids. They have a lot of food variety for breakfast, lunch and dinner. I will definitely be coming back next year.
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Sep 15, 2024My Birthday Vacation
Bought a vacation package and took off, coming from a state where the cold predominates made this hot and humid place already challenging. They were very kind at the hotel when inside the room noticed the cooler was leaking and the floor wet, my wife almost slipped and fell. We were tired from the long flight times but o well, talked to reception and they upgraded the room for 2100 pesos and I felt they should have just done this as courtesy, when we finally accommodated in the new room we found a little lizard above the curtain and call reception. We were uncertain of how dangerous this lizard would be. After the 3 rd call some one shows up and after some struggle managed to catch the lizard. Well we went to sleet at about 1:00 am and very frustrated. The next morning things improved we went to the all inclusive breakfast which was very good. Then the lunch and dinner was very good as well. The rest of the time we enjoyed the hotel and all the activities. We had a blast overall.
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Sep 09, 2024
Riu And Mazatlán are unforgettable
Riu playa Brujas. Lots of fun , great beach , good food , easy going to Downtown Mazatlán to enjoy the old city and the beautiful long, long , pier that runs for several milles. Most reviews are between excellent and not so nice Riu staying but for me was unforgettable!!!! I come back any time!!!!!
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Sep 09, 2024Not what I expected
I have stayed at the Riu in Los Cabos & Puerto Vallarta. This was the worst hotel out of the three. The staff was great , even though you can tell they were understaffed they still treat you great . The bad part is the elevators, I am not kidding when I say this , be prepared for the elevators to break down and also to wait 20 to 30 minutes to get to your room. There are people lined up to use the elevators. Having to walk up to the 17th floor on vacation in order to avoid the elevator lines was not what I expected to be doing while on vacation. The other bad part, dinner reservations... They do not allow you to make reservations until you arrive. They ask that you make reservations at the front desk at 7 am , be prepared to also stand in a line for 30 minutes as they are guests line up since 6:30 am. Would I come back to Mazatlan? Definitely, yes. Would I stay at this hotel ? Noooo
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Aug 30, 2024
This is NOT the best of RIU hotels
Hotel Riu Emerald in Mazatlán was not the best experience. First, however, I will say that the staff was absolutely amazing. So this is in no regard to you the services we received at the bars or restaurants. Everyone that we came in contact with that serviced us were spectacular. The overall experience that we had at this hotel was probably one of the worst that we've had at any Riu Resort in the level of amenities, cleanliness, etc I'll highlight some things details that definitely would have helped me make a different decision had I known previously.... - even in August, this Resort is packed to the max. I have been going to Riu Resorts for over 20 years and this is by far the most crowded one I have ever stayed at. There is a line for absolutely everything. The resort allows any and everyone to buy day passes to flood the resort and do not set any limits. And since this is one of the very few exclusive hotels in the immediate area, everyone nearby comes there on the daily. - speaking of lines, the elevators are the number one deal breaker for me and why I can never come back here. I waited in long lines upwards of 20-30 minutes some days. (Not fun when traveling with a baby) and we are constantly cut in front of or cut off so someone can rush the elevator before us...we were on floor 7 and the elevators constantly skipped our floor. My parents were on floor 19 and never had trouble getting an elevator. The only way to get an elevator to stop at our floor most days was to have my husband take the employee elevator to the lobby and then take one of the lobby elevators back up to the 7th floor so we could get down with our kids. - another deal breaker for me, especially with traveling with kids, is that there is nowhere to lay out by the pools and get poolside service with drink and food. This is the first resort I have ever been to that do not have servers poolside. This is just very annoying when traveling with kids because if they are playing in the pool I can't walk away to go grab drinks or food. I have to take everyone with me to the closest bar or food area every time. Also the pool areas weren't the cleanest. The chairs were always very dirty. The pool area is in need of a major upgrade. - I would not consider this resort to be very wheelchair or stroller friendly without going out of your way. So please caution this -AC is very hard to come by. Everywhere from the lobby to the restaurants has bad circulation, even the elevators. Your room or the sports bar are the only spots where you can actually cool down. It's always hot and muggy. It was very sad watching some of the workers and even elder guests in the lobbies, restaurants, etc, struggling because of the heat. - the food wasnt the best experience either. There is no variety. Everything is buffet and there is just no creativity. We barely ate and often had to leave the resort for food which is awful when you pay for all inclusive. There is also no room service. Also I have to add that you can't order anything other than wine and beer at the restaurants. Which is pretty darn annoying when you're at an all-inclusive resort, something else we have never experienced. - something else I never experienced at Riu resorts is allowing smoking, but it's even more annoying that they allow it by the doors. We were constantly walking though clouds of smoke to get into the doors from the pool areas. - for the money we spent the rooms are very dated. Which I could probably deal with, but we were stuck in a room that smells like pure mold and mildew. For the first week, there was nothing we could do about it because the resort was completely booked for the entire two weeks we were there. We had the two connecting rooms in the older building, the other room smelled perfectly fine however. So I let my kids have that one. They reached out to us the following week to move rooms, but at that point, we already were over halfway through our trip and didn't want to go through the hassle of moving rooms, and we would have also lost having our second bathroom and no view if we move to two a new room. Our direct ocean view was the saving grave. Otherwise we likely would have left the first week. Overall, I will just say this resort is not for me. Normally, i dont want to leave my RIU stays and i am always trying to extend my trips. Not this time. Had I known some of these things, I would not have booked a two weeks stay here. I really just wanted to cut my time short and go home but I would have been out of a lot of the money.