Facing the dark blue waters of the Mexican Pacific, this superior hotel provides a fun-filled retreat for families, groups and active adults. Family-friendly amenities including a playground, mini-club and a children’s swimming pool will delight younger guests, while the fitness room, night club and dynamic restaurants provide the perfect setting for unforgettable tropical getaways.


Location

Beach
Mazatlan International Airport : 23 miles

Property Information

Year Built: 2008
Floors: 20
Total rooms: 1028

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policy -
 Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 4928 reviews
  • 4.0 star tripadvisor rating
    RIU EB Review

    Went in Jan 2023 for my sister in laws wedding. We flew Sunwing (thankfully with no issues!!) and got to the RIU on time and Sunwing made it super easy and fast to check in. We were there early so our room wasn’t ready but we prepped for that and the hotel had courtesy change rooms with showers so that was perfect. Hotel is HUGE - we stayed in the newer building and only used the elevators twice. The elevators in the main building are very slow going though. The rooms in the newer building are very bright, clean and comfortable. No issues whatsoever. The whole hotel is extremely clean! And the RIU app is great but it probably won’t work until you get to the hotel. But it tells you all the activities for the day, you can get anything you need for your room, and book your a La cartes. Adult pools were great - the staff was very strict about no kids in the pool which we loved. We had no troubles ever getting a couple of chairs. The beach is incredible! Can walk for miles and we went swimming even though the waves were a little high. Be careful of the jellyfish :) One nice surprise was that there were no bands playing on the beach the whole time we were there!! I was slightly worried about that but it was clear and the vendors were not pushy at all. Food - subpar at best. Breakfast was always very good. Snack bar was what you would expect. Suppers were very disappointing. The a La cartes were buffet styles - not played meals. Nothing more special than a regular buffet night. We actually ate off resort 3 times, plus having the meal at the wedding, and still found supper meh.

    Jan 28, 2023
  • 2.0 star tripadvisor rating
    3.5 star not 5 star Never to be visited again.

    This is by far not a 5 star resort. It would be in line with a 3.5 star. Start with the room, nothing special, average all inclusive room, bathroom has a terrible tub for getting in and out, I'd say one from the 1980's era. On arrival the fridge wasn't stocked as advertised, but on day 6 it finally was for one day. Ceiling fan needed service. On vacation you don't go to watch tv but at bed time it's nice to unwind with one that plays at lest one or 2 English stations. Not here though, a first time in any resort we've stayed at in the past. Food was basic and continuously basic and dried out. Theme restaurants were not open daily for suppers. Gym was the saddest with less than desired equipment. Pools were good, clean. Rooms were clean. Staff is 5 star, they were the absolute best, friendly, polite and helpful. They make the stay pleasant. Beach was clean, vendors are annoying , but not over bearing. The awful band that plays on the beach so loud that a life guard couldn't hear the screams and cries of a young girl that had been stung by a jellyfish. Poor father carrying her through the sand to the steps of the life guard before getting help. Band so loud that on the 15th floor could be heard like they were outside your window. Resort stating they are not they're staff so nothing can be done. Honestly not a place I would ever recommend or go back to stay.

    Jan 24, 2023
  • 3.0 star tripadvisor rating
    Not for Families with Tweens and Teens

    We just returned from the Emerald Bay last week and although we were impressed with the look and size of this hotel, there were some definite shortcomings for a five-star resort. The pros: the hotel is kept up very nice. Everything is clean, the pools are beautiful and the grounds are well-kept. We visited when Mazatlan was supposedly experiencing cartel violence (it isn't) so the hotel was at extremely low capacity for the first few days which was nice. There are many more pool and beach chairs than guests so there's never any issue finding the perfect spot to relax. The staff are all extremely friendly and eager to please. I'd give the service 5-stars. Food and drinks are readily available and there are washrooms everywhere so there's no need to walk too far for anything (except the beach which doesn't have a beach bar). I also wanted to address the negative reviews about the beach music playing all day every day. This has nothing to do with the hotel and there’s a sign up that says so. The music is coming from beyond the resort property, so there’s not much that they can do about it. The cons: we had a terrible check in experience. We were told that our room would be an hour before it was ready so we went and grabbed some lunch and walked around. No big deal. The issue was when I went back to the front lobby to ask for the keys. I waited in line for about 20 minutes and the line hadn't moved. I eventually went and found a Sunwing rep and asked for assistance. He was able to get our room keys immediately without making us wait any longer. When we got to our room, we discovered it wasn't what we paid for. We paid for a 2-bedroom suite and they put us in a duplex room. They tried to tell us it was the same thing - it's not. The 2-bedroom suites have a king bed, 2 queens, and a pull-out sofa along with two big bathrooms. The room they gave us had a king size bed and bathroom at the top of about 20 marble stairs with a glass railing (dangerous for those that drink in the pool all day!) and then 2 futons on the main level that are not at all comfortable. For a family of 5, it wasn't going to do. Not only this, but the view was of a grey flat roof that extended so far out in front of the balcony it was impossible to see anything else. After complaining and paying $400 CDN, we were put in the room we originally paid for. It was a problem that took hours to resolve. And some of the people who had been waiting in line with me the first time were STILL WAITING! A few days into our trip, we noticed that the elevators looked like steam or smoke was coming out from between the doors. I inquired at the front desk and was told that they were fumigating. I asked if it was safe to use them and was told yes. Doesn't seem too safe to me? After this I saw 2 dead cockroaches outside the elevator. So I'm glad they're spraying, but I would think they'd do it at night when most guests are sleeping so they can avoid the fumes and the creepy crawlies. The maids do an awesome job at cleaning the rooms and, unlike another review I read here, nothing ever went missing. My iPad and laptop sat out all week and there were no issues. The problem with the cleaning is that when the floors are wet, they are extremely slippery. I almost wiped out a few times and my son slipped and hit his head on the wall in our room. The food was ok, but definitely not five-star worthy. I've had so much better in other resorts. As well, there are only 2 a la carte restaurants and they're not open every day. You need a reservation and I was told by another guest that they're not even a la carte anyway, they're buffets. We visited the sports bar a lot in our time here because my son loves to play pool. The pool tables aren’t included though. I was told this had something to do with the locals who visit the hotel for day use only. This isn’t such a big deal, but when I travel, I generally only carry USD with me since CDN isn’t always accepted. The hotel won’t exchange USD, only CDN. So we had to scrounge up what little CDN we had so my son could get it converted to pesos. Not a huge deal, but a bit inconvenient. The sports bar is also where you go to get food after hours. They wrap up all the food left over from the poolside grill (burgers, hotdogs, nachos, etc.) and leave this stuff in a big fridge. We skipped dinner one night so I took a hamburger back to our room. It was hard as a rock. Lastly, and this is my biggest complaint...there is very little to do for older kids. I'm sure that Riuland is fun for the little kids, but mine are 11 and 14 and they were bored a lot of the time. They have waterslides which is fun, but that's about it. The issue that made me the most upset are all the pool rules. My kids enjoy hanging out with the adults and we like hanging out at the swim up bar. I'm all for adult only pools, but this hotel has two pools with swim up bars and you have to 18 to use either of them. Why can't they have at least one child-friendly pool with a swim up bar? I know splashing kids are a nuisance when you're trying to relax, but my kids aren't rowdy and my 14-year-old just wanted to sit with us. And believe me, I saw much rowdier adults in the pool in the afternoons than kids would have been. At one point, my son was sitting with his legs in the water talking to us at the edge of the pool not bothering anyone and security came up and told him he had to get out. He could sit at the side of the pool but as soon as his legs were in he was breaking the rules. So because of this we had two choices....we could avoid those pools altogether where we have the most fun, or we could go in the pool and watch our kids bored sitting at the side. If I had known that both of these swim up bars did not permit those under 18, we would have certainly gone elsewhere. I know it might sound ridiculous to some who enjoy other aspects of their holidays, but this really brought the vacation down for us. And we never did locate the disco... Mazatlan is a beautiful city and I'd like to revisit one day, but I won't ever stay at this hotel again. I'll wait until they build more all-inclusives in the area before I return.

    Jan 21, 2023
  • 5.0 star tripadvisor rating
    Another Amazing Stay

    We thoroughly enjoyed our six week stay at Riu Emerald Bay from Nov 1 - Dec 13th, by the end of this vacation we would have spent over 20 weeks at this resort over many years. We absolutely love staying here! The staff and management are second to none, the rooms are more than sufficient, the oceanview rooms are always an amazing sight, the drinks are amazing, the food is excellent (so much variety), the pools are good and the weather can NOT be beat. We were there for 42 nights and had two half cloudy days and not one drop of rain. The one and only complaint that I have during this stay was that the 'new' swim up bar had some issues with their chemicals because a few of my bikini bottoms were ruined. I suppose I should be relieved that there were too many chemicals instead of not enough in the swim up bar. Lol. BUT to have two new suits ruined was a bit of a buzzkill. Other than that we loved our extended stay as we have our many other stays. Thank you Riu Emerald Bay for always making our vacations memorable. We will be back!

    Jan 18, 2023
  • 3.0 star tripadvisor rating
    Nice resort , poor maintenance

    We really had fun with family there , specially kids enjoyed the kids club and water park . Lots of entertainment around the pools and beach. But the whole complex is not well maintained, Out of three elevators only one of the functioning. A/C unit making annoying noise . Lots of broken cups, pots in restaurants need to be scraped. All in all lots of details need to be reviewed by management and most of deficiencies can capture with a proper PDI process

    Jan 17, 2023
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319