Resort Details
- Various Lounges/Bars
- El Cerro
- El Estero
- Sports Bar
- La Plaza Bar
- Playa Bruja
- La Tambora
- Margarita
- Pepe's Foodv - Various Restaurants- Las Tres Islas- Bamboo- El Malecon- Tabasco- Las Gaviotas
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Fitness center on-site
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsCatamarans
Kayaking
Body board
1 introductory scuba diving lesson in the pool
- PoolThere are 5 pools on-site. This property has swim-up pool bars
- Sauna †
- Spa
- Golf †There is a golf course located within a mile of the property.
- Splash Water WorldAquatic park
- On-site EntertainmentDaytime entertainment program for adults (daily)
Shows, Riu evening program or live music (daily)
Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6307 reviews
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Apr 21, 2026Super!
Last-minute deal for Spring Break - seemed to good to be true! Great facilities, food, amenities, and staff. First time on the west side of Mexico, and loved the history in Mazatlan.
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Apr 20, 2026Family Vacation
Overall it was a great resort. The bath tub has too high of a step up to step into a narrow tub. My wife slipped while getting in and caused a huge bruise on her leg. Shower fixtures need to be replaced as well.
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Apr 20, 2026
LOVE THIS RESORT, BUT....
Room 539 needs some work, beds were moldy, toilet was not working right. I love it here, because the service is amazing, hands down we always felt cared for at every meal .I recommend this resort alot to people so I hope my next visit starts off with a perfect room.
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Apr 20, 2026
vaca
Enjoyed but not a palace. Only neg is to many smokers can't get away from them Will go back next year.
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Apr 20, 2026Wouldn't go again
The hotel was showing it's age in certain areas. The elevators were particularly bad with one being non functioning most of the time (unless you wanted to go on a joy ride to a random assortment of floors, not the one you actually intended to go to). This causes a significant wait time for the others. With being in a mobility scooter, I do take up a bit more space in the elevator and waiting for fewer working lifts, they would arrive full and I would be left waiting even longer. We found service at both the pool and morning buffet lacking. Over 2 days we had zero service from anyone while at the pool. The morning buffet we had instances where we were sat and given no coffee or juice service until we had already finished our meals, and no one to clear our plates. Overall I don't recommend the hotel. As a patron of many Riu establishments across Mexico, this was one I won't be returning to.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50