Resort Details
- Various Lounges/Bars
- El Cerro
- El Estero
- Sports Bar
- La Plaza Bar
- Playa Bruja
- La Tambora
- Margarita
- Pepe's Foodv - Various Restaurants- Las Tres Islas- Bamboo- El Malecon- Tabasco- Las Gaviotas
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Fitness center on-site
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsCatamarans
Kayaking
Body board
1 introductory scuba diving lesson in the pool
- PoolThere are 5 pools on-site. This property has swim-up pool bars
- Sauna †
- Spa
- Golf †There is a golf course located within a mile of the property.
- Splash Water WorldAquatic park
- On-site EntertainmentDaytime entertainment program for adults (daily)
Shows, Riu evening program or live music (daily)
Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6278 reviews
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Apr 13, 2026Not the best experience
Well, past reviews are pretty honestly revealing. Food was poor to ok with an occasional yummy. Staff could be great or focussed on nationals and having an air of entitlement vs helpfulness. Vomit in every pool throughout our stay, and always in at least one pool daily. Front desk dismissive with an a/c issue- on the 7th time of 'its fixed' had to request the manager (who was not on site) before finally getting moved (on a Tuesday arrival with low capacity). The Italian restaurant was pretty good. The smaller buffet could find fresh grilled fish. Many staff were a positive part of the fun. The ocean is about the temp of the pool and could be rough. There is a long beach for a great walk. Drinks, particularly in the room, are horrid well. But, you can ask for Havana rum or Cazadores tequila at the bars. Overall, we won't be returning to Emerald Bay and due to the issues, probably won't return to a Riu anywhere.
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Apr 13, 2026Great family vacation
My wife and I decided to take our two sons to vacation in Mexico this year. Riu Emerald Bay came highly recommended by friends of ours and we were not disappointed. We look forward to coming back in the future!
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Apr 12, 2026April 2026 Vacation
We recently returned from our vacation at the Riu Emerald Bay in Mazatlan Mexico. The resort is a nice size. It’s a tall resort rather than spread out across a large footprint. The food was good and there is good variety for people of all ages. There are plenty of pools to enjoy if the ocean is too rough for you or if you have a jellyfish problem like we had during our week there. Service at the bars and restaurants were fantastic as usual but there is a definite lack of servers checking for your needs at the beach or poolside. That being said if a server came around and we asked and tipped afterwards, they would check in frequently. I never felt that I got better service than others who didn’t tip. My biggest complaint with the resort is the elevator situation. We found ourselves waiting long times for the elevators. If I was to stay here again I would opt for a lower floor so I could take the stairs. It’s a 22 floor resort if I remember correctly so you could wait 10-15 min to get to your floor you’re wanting. Everything was very clean and very safe which is of most importance to us. The weather was amazing which I know has nothing to do with the resort but is definitely important for us that are trying to escape winter. The room was nice. Our tv remote was missing but they brought a new one the same day. Air conditioning worked very well. The only complaint I had with the room is I’d have preferred a walk in shower rather than a tub with shower but that’s grasping at straws. Bottom line, it was another great stay at a Riu Resort and we would return with almost no questions.
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Apr 12, 2026
April 3 2026 trip #1
From check in to check out … everything was flawless . Out Sunwing rep Johnny was great for any info we needed . I would give this resort great reviews . I see some reviews about complaints .. I can say we experiences nothing but top notch everything from our rooms in the newer building , to the buffets to the pools and beachfront . Nice roped off area so if you didn’t want to deal with the beach vendors then the ropes provided that . Overall no complaints at all . Would definitely go back .
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Apr 12, 2026
Fun times
Excellent time...the Entertainment team, the wait staff and the cleaning crew are all excellent and very friendly.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50