Facing the dark blue waters of the Mexican Pacific, this superior hotel provides a fun-filled retreat for families, groups and active adults. Family-friendly amenities including a playground, mini-club and a children’s swimming pool will delight younger guests, while the fitness room, night club and dynamic restaurants provide the perfect setting for unforgettable tropical getaways.


Location

Beach
Mazatlan International Airport : 23 miles

Property Information

Year Built: 2008
Floors: 20
Total rooms: 1028

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.

Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together,  Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.

Spring Break Policy -
 Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 5447 reviews
  • 5.0 star tripadvisor rating
    Third time stay

    Wonderful week's vacation. Great staff and clean, staff work hard to clean up after vacationers that don't pick up after themselves. Our only minor complaint is long waits at the front desk and difficulty in exchanging larger pesos for tips.

    May 19, 2024
  • 1.0 star tripadvisor rating
    FOOD POISONING!!!!!

    This was our 5th time staying at a Riu and 4th time in Mexico. The resort is as beautiful as you would expect from a RUI however the food poisoning ruined it all. Our entire group was sick the whole trip and couldn’t go far from the bathrooms. Save yourself and go somewhere else. We will not be going back to Rui again

    May 11, 2024
  • 5.0 star tripadvisor rating
    Wonderful Vacation

    Our stay was so enjoyable at Christmas we returned the end of April. We booked a junior suite directly through Riu. Transport to/from airport was comp. with the loyalty program and we were lucky to not have any stops. Check-in was done online to expedite the process once on site. The junior suite was roomier but the bathroom was a lot smaller than the family rm. The balcony was double the size and the solid wall splitting the railing provided shade. The king bed was comfortable and pillows soft. Always had clean towels and wash clothes and water, etc., was restocked on demand. We found our favourite pool at Christmas so gravitated back to it. The pools and areas were spotless. Staff were constantly picking up abandoned drink glasses, dirty plates from around the pool. Never an issue getting lounge chairs. Rodriquez, who worked the portable bar, was great. He went out of his way to accommodate drink requests. Even when not working his station, he had a smile and warm greeting. All the staff made us feel welcome but the activities crew truly went the extra mile to entice the guests to participate in daily activities and evening shows. In our opinion, the food was very good. The main buffets had large selections of Mexican, American, even vegetarian and kid foods. The Asian buffet was tasty. We didn’t try the Mexican but kudos to the Chef that prepared the fillet wrapped in bacon (Italian buffet) and the pastries -yum. I actually was able to watch an “Oilers” hockey game in the sports bar!! We reserved the junior suite assuming it would be on a higher floor but added a request just in case but got 4th floor. The young lady was able to move us the next day to the 15th floor. THANK YOU - the layout was the same but that view**outstanding**! As far as elevators- we did not experience any lengthy delays. We’ve travelled to Mazatlan for over 20 yrs and Riu has become our favourite all-inclusive. Thanks Again

    May 04, 2024
  • 4.0 star tripadvisor rating
    Great Staff Clean Resort - Adult Pool was where it's at!

    My wife and I had an awesome time at the Riu Mazatlan! The staff treated us so well - it was a pleasure dealing with them everyday! There are a lot of comments about the Maracha band on the beach - yes they are loud, but we managed ok. The walls of the suites are a little thin, we had a neighbor that coughed the entire week and it was audible in our room, but we spent little time in our room so it was ok. Neighbor was also a smoker (imagine that *cough*) so sometimes it was annoying to sit on our balcony and smell smoke. Again, didn't spend much time there anyway. Staff were awesome from the day we got there - treated us well at the bar and the restaurant! We will go again!

    May 02, 2024
  • 5.0 star tripadvisor rating
    Family Vacation

    Family time is of the essence,We decided to take a time and get away from our daily routine and spend time as a family we all decided to go to Mazatlan for a 4 day stay I suggested the RIU as I’ve been there in the past and loved it! The Resort was great the staff is very friendly and helpful,rooms are clean,the restaurants are fully staffed and the food is great, the swimming pools are awesome, also the nightly shows were great all in all we had and awesome time I will definitely be back and recommend this resort to anyone wanting a place to stay on their vacation!!

    May 01, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319