Resort Details
- Various Lounges/Bars
- El Cerro
- El Estero
- Sports Bar
- La Plaza Bar
- Playa Bruja
- La Tambora
- Margarita
- Pepe's Foodv - Various Restaurants- Las Tres Islas- Bamboo- El Malecon- Tabasco- Las Gaviotas
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Fitness center on-site
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsCatamarans
Kayaking
Body board
1 introductory scuba diving lesson in the pool
- PoolThere are 5 pools on-site. This property has swim-up pool bars
- Sauna †
- Spa
- Golf †There is a golf course located within a mile of the property.
- Splash Water WorldAquatic park
- On-site EntertainmentDaytime entertainment program for adults (daily)
Shows, Riu evening program or live music (daily)
Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6058 reviews
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Dec 13, 2025DISSATISFACTION
Stayed at the Riu from Dec. 5th to 12th. The resort is fine. The follow up horrible. I left Bose noise cancelling headphones in the room after I checked out. My fault I know. We have friends still on the resort and the hotel will not release the lost item without an email from me. I have sent numerous emails to customer service and other email addresses related to the hotel as well as a message through the app. The SUNWING Nexus rep was more than useless. He was not interested in helping as we had already left the resort despite the fact that our friends are still there. Do better Johnny. He was great when I was there tipping him. Gerald, Disappointed guest.
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Dec 12, 2025Family trip
Hotel and staff were great. Food was definitely not great. My whole family was very disappointed with restaurants.
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Dec 11, 2025Nice Place amazing service ,Friendly Staff
“We had a wonderful experience at Hotel Riu Mazatlán. The resort is very clean, the rooms are comfortable, and the beachfront location is perfect. The staff were incredibly friendly and always ready to help. The food selection was great with plenty of options every day. The pools were fun and lively, and the evening shows added to the vacation vibe. Overall, a great place for a relaxing getaway!”
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Dec 10, 2025Very Good but Needs Improvement
Reception/front desk staff was a 10/10- friendly, welcoming, thorough, they smiled and answered questions without hesitation. The same goes for the housekeeping staff who was also very professional and attentive. Restaurant and bar staff is where the needs improvement comes in. Service from them was a 5/10. Most interactions were awkward and I was treated rudely repeatedly. I don’t know if it’s bc I’m Mexican so they assumed I’m a local but my personal observation was that white tourists were treated better. In contrast, I was met with sarcasm, confusion, and annoyance on many, many occasions to the point that I expected this level of treatment so I prepared and responded more assertively (nobody wants to feel like that on vacation). Valet/front door staff was 6/10 with some of the same complaints that I have of the bar/restaurant staff. The shows were fun and the staff in the pink shirts were very nice, 10/10. Food quality was poor and while it did the job, the best food was found in the Zona Dorada and away from the resort. Malecón Buffet is prob the best offering but for ambience only bc the food was pretty bad as well. Location was a 10/10 if you want beach and seclusion otherwise it’s abt 20 min Uber to the Zona Dorada. Hotel itself was well kept and felt clean and well maintained a the pools and gardens were gorgeous. Would I come back? Yes, but I would hope that the food/beverage folks improve.
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Dec 09, 2025
Amazing
Had a really nice experience your staff was excellent from your restaurant to outdoor pool staff your check in and your checkout staff was amazing all of all the way around had an amazing time please send more offers
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26