Resort Details
- Various Lounges/Bars
- El Cerro
- El Estero
- Sports Bar
- La Plaza Bar
- Playa Bruja
- La Tambora
- Margarita
- Pepe's Foodv - Various Restaurants- Las Tres Islas- Bamboo- El Malecon- Tabasco- Las Gaviotas
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free high speed internet connection
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Laundry/Valet service†
- Lounges/bars
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Sauna†
- Spa†
- Wakeup service
- Water sports†
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Fitness center on-site
- Hot tubThere are 2 outdoor hot tubs.
- Motorized Water Sports †
- Non-Motorized Water SportsCatamarans
Kayaking
Body board
1 introductory scuba diving lesson in the pool
- PoolThere are 5 pools on-site. This property has swim-up pool bars
- Sauna †
- Spa
- Golf †There is a golf course located within a mile of the property.
- Splash Water WorldAquatic park
- On-site EntertainmentDaytime entertainment program for adults (daily)
Shows, Riu evening program or live music (daily)
Complimentary entrance to "Pacha" night club and drinks (open six nights a week)
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6235 reviews
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Mar 22, 2026Enjoyable vacation
Had an enjoyable vacation with no negative issues. Awesome weather, beach and service. Clean, comfortable and friendly.
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Mar 21, 2026Excellent customer service
Without exaggerating, I want to say that it was an excellent vacation; it is the first time that I did not feel any kind of stress during it. What impressed me the most about Riu is the organization with which they work; they have everything planned to prevent the guest from having to wait unnecessarily, the excellent customer service from when they attend you at reception, the servers at the buffet, everyone works as a team and with very good attention, but I want to highlight some like Gerardo Santos, Roberto, Alfredo, and Jesus (Chui), the bartenders, the cleaning ladies on the 18th floor, and the animation team. In short, everyone works as a team and tries to resolve any guest request so that they are satisfied and enjoy their stay to the fullest. Personally, I recommend this hotel 100%. The only negative thing I have to say is that the beach is very cold and the waves are high and aggressive, but as an alternative, they have many pools . The only thing I would recommend is more servers in the lobby offering drinks at night.
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Mar 16, 2026
Mar. 2026 stay
We had an excellent stay at the Emerald Bay resort. The food, services and room were everything we could have hoped for. The pools with the swim up bars were awesome and met great people from all over. Transportation to the main part of Mazatlan was easy and affordable depending on what mode you decided to use. Definitely recommend using a pulmonia at least once for the open air experience. Freddy was an amazing city tour guide in his pulmonia. Shout out to Sergio and Ramone in the Tres Islas restaurant. Awesome service experience with them.
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Mar 16, 2026
First Riu experience!
We had a great time at the resort. No real complaints. Staff was great, service was great, location was great! Overall will return!
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Mar 16, 2026
Great resort!
Was a very nice resort and enjoyed everything about it. Main complaints we heard going in was that the elevators were super slow we never experienced that in any form.
- AdvisoryStudent Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policy - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 24Dec26 - 31Dec50