Riu Emerald Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6121 reviews

• 

  Good experience, great staff

  Stayed 14 days. Very clean. Very accomodating staff - responded immediately to requests for bed toppers, extra water, extra towels. Ocean and sunset views amazing. Beach access great. Took in two shows, enjoyed musicians by evening dining room. Loved breakfasts on Malecon terrace. Good variety of food at buffet restaurants. Great pool aquacize daily and pool bubble/dance party. Recommend Uber or bus (13 pesos) to Centro district in city.

  Jan 19, 2026
• 

  I would go back

  The staff and atmosphere at Riu was wonderful. My 2-year-old daughter was mesmerized with the kid's water park and ocean. My other children under 12 years enjoyed the adult water slides, Ocean and the resort in general. Looking forward to coming back.

  Jan 19, 2026
• 

  Enjoyed our stay with minor complaints!

  Great poolside drink service, wonderful heated pool. Zero issues getting a nice lounger spot at the pool. Room internet did not work - attempted to troubleshoot with help desk but could not get it, we could hear a baby screaming in room a few doors over all night (in new building). Only one set of elevators in the new building so we ended up using stairs to our third floor room. Kids enjoyed the waterslides and the younger kids water park. Food was bland and redundant. Mexican and Asian restaurant were NOT good, Italian was much much better. Malecon buffet much better than the one in main building but it was only open for one dinner while we were there and breakfast.

  Jan 19, 2026
• 

  Good solo experience. RIU EB first time guest.

  Stayed Dec 12-19 solo. Superior room facing the drive and spa. The room was clean and modern. Only issue was the pillows as they were uncomfortable made with torn up big chunks of foam. I asked for alternatives and did receive them but it was just more of the same. In order to exit the front of the resort, you had to exit room, travel down to second floor, walk through two hallways and head to the front desk. From rooms in the 3390s, it was about a 5 minutes jaunt. If you were exiting towards the pools and Malecon buffet, the walk was less. The a la cartes were all quite disappointing; Italian mains were rushed and unappealing. The Japanese was the only satisfactory experience but it was completely buffet style with no made-to-order options. Regular buffets were good, didn’t offer much variety day to day. The reservation system was not 100% reliable, even after having received confirmations of reservations. Twice, my reservation was not listed as we arrived but they allowed me and a friend to dine anyways. Could book the whirlpool (jacuzzi)/steam room for an hour each day. I think they turn the heat pump off over night as if you go too early in the morning, the water is cool. The steam room was not operational at the time of my stay. Think it’s been that way for a while. Servers and bar staff were all very good; take care of them and they’ll take care of you. Phone had no placard with information on how to reach front desk, spa, housekeeping, etc. At 1:30 am, a drunken young local man began knocking and pounding on my door randomly. He would not listen to me telling him it wasn’t his room, didn’t speak and just kept hammering his fist on my door and trying to push it open. I tried reporting through the app that this was happening and did not receive a reply. The man eventually left and I didn’t hear from any staff or security that night. At the front desk in the morning, I asked about the situation and they said that they responded to the complaint from a few guests and that the man was removed from the resort and told to not come back. Don’t know if it was a registered guest or just some random but it was a bit unnerving. Sunwing/Nexus disappointing with the transfers and providing information. Overall experience was good and the resort and staff were satisfactory.

  Jan 18, 2026
• 

  Vacation

  Excellent resort! Clean facilities, all washrooms were exceptionally clean. Rooms cleaned daily, fresh towels and linens. Well stocked mini bar great service. All restaurants and buffets had variety of choices for food and beverage. Would recommend staying at this resort.

  Jan 18, 2026