Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4636 reviews
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Aug 24, 2025The perfect exotic getaway
We have just returned after 10 amazing nights in this absolutely beautiful place. The beach is stunning, the food is fantastic and the staff are incredibly hardworking and friendly. My husband and I were amazed by the hard work from Manolo and Julio working the drinks trolly around the pools, they really looked after us making sure they asked us if we needed a drink every time they passed us, incredible service and nothing is to much for them. The beach is stunning and we loved our sunrise swims. The food is really very nice with a great deal of choice and we particularly enjoyed the buffet breakfasts. Loads to do for our teenage boys with lots of sports and pool activities to keep them entertained, they loved it. I booked in for a massage with Mary from the spa and it was absolutely wonderful and sooo relaxing, I would highly recommend booking a treatment for a relaxing experience in the cabana on the beach. The rooms are very clean and comfortable and the hotel itself is immaculate as the staff work tirelessly to keep it that way. It's the perfect exotic get away!
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Aug 22, 2025
Incredible beach and very kind and friendly personal
Amazing place, great personal, special shout-out to Erika and Efrein (Isla Mujeres restaurant) who took care of us throughout our whole stay. We'll be back for sure.
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Aug 18, 2025
Our 2 week stay from 22nd July
We stayed at this resort as a family of four for two weeks starting July 22nd, and overall, we had an incredible holiday. Rooms Before arrival, I requested connecting or adjacent rooms, and the hotel kindly accommodated us with two spacious rooms next to each other on the 3rd floor, both with partial sea views. Our room had a comfortable king-size bed, while our children’s had two doubles, giving everyone plenty of space. Storage was ample with drawers and a wardrobe large enough for all our belongings. The mini-fridge was restocked daily with water and soft drinks, which was a nice touch. The only downside was the noise in the corridors at night—guests returning late, talking loudly, and sometimes banging on doors. While a bit disruptive, it didn’t spoil our holiday. Food & Drink We are big food lovers, and while the buffet wasn’t extraordinary, it was solid for a 5-star resort. There was always a wide variety of options, and the staff replenished dishes quickly, even during peak times. We also tried all the à la carte restaurants more than once. Unfortunately, the menus were very similar to the buffet, and we felt these venues could offer a more unique dining experience to stand out. That said, service was always excellent—our glasses were never left empty, whether in the buffet or à la carte restaurants. Staff The staff truly make this resort special. Over the two weeks, we never saw a sad face—just smiles and genuine friendliness. Nothing was ever too much trouble, and this really enhanced our stay. Pools There are several pools to choose from, and we enjoyed them all—the family pool, the volleyball pool, and the swim-up bar pools. The water was very warm, especially in the afternoons, which made it less refreshing in the heat. If there were a way to cool the pools down slightly, it would make a big difference. One small point: both swim-up bar pools are adults-only. It would be great if at least one allowed children, as families might want to enjoy a poolside drink together. Entertainment Daytime activities around the pools were always fun, from games to circus shows, with the entertainment team working tirelessly to keep guests engaged. Evening entertainment was excellent, with a new show every night. The silent disco was our family favourite—we had so much fun! Overall The resort is a perfect size—not too large, not too small—and the grounds are beautifully maintained. It’s set away from Cancún, which makes it peaceful, but keep in mind that traveling into the city takes time. We had an amazing time and made wonderful memories. The only area for improvement, in our view, would be providing more for teenagers. Our 14-year-old daughter felt too old for the kids’ club but too young for the adult activities. A dedicated teen space or program would really enhance the experience for families with older children. We left feeling happy, relaxed, and very well looked after.
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Aug 17, 2025Great family vacation
Amazing Staff, Great Layout, and Beautiful Beach! We just returned from 8 days/7 nights with two rooms and a total of 6 people, including two kids and two elderly family members. Overall, we had a great time!- Staff: The staff here is truly what made our vacation special — from check-in to departure, everyone was friendly, professional, and helpful. A big shoutout to Rebeka (outside buffet), Gustavo (on the beach), and Freddi and Alex (pool bar cart) — they were absolutely amazing and made our stay so enjoyable. Housekeeping was also excellent, always tidying our rooms before lunchtime and doing a great job. Layout & Cleanliness: We loved the simple, easy-to-navigate layout. Everything is close by, which was especially helpful for our elderly family members and kids. The resort is very clean — the staff is constantly maintaining the grounds, and everything looked great throughout our stay. Rooms: The rooms were comfortable and cool (as long as we kept the shades closed). Beds and pillows were fine, and our kids slept well on the pull-out sleeper couch. The ocean view from our room was stunning! One design note: the shower has frosted glass facing the room, which may be awkward depending on who you're traveling with. However, the toilet is in a separate space. Food & Drinks: We never had trouble finding something to eat at the buffet, and we actually never made it to the à la carte restaurants because everyone was satisfied with the buffet options. The drink selection was great — both alcoholic and non-alcoholic — and we especially enjoyed the daily lattes from the main bar. Entertainment & Activities: The entertainment team is energetic and fun! We enjoyed the nightly shows and daytime activities. The water slides were a big hit for both kids and adults, and the splash pad area was a refreshing spot to hang out in the afternoons (cooler water than the main pools!). Beach: The beach is beautiful — soft sand, clear turquoise water, and very calm during our stay. We spent a lot of time there and never had trouble finding chairs. There was only a small amount of sargassum which was a major highlight for this time of year. Why it's not a perfect experience : Pools: The pools were smaller than expected and often very crowded. The water was very warm especially by midday and later. The first day we were there the jet was hooting out cold water and that was great! However, it was not doing that the other days so not sure if it was a fluke or if the resort could cool down the pools but the jets were broke. Noise Issues: Beeping: There’s a constant beeping noise that starts around 4 AM and continues throughout much of the day. We believe it's from a lift used for decorations or maintenance. It would be great if this could be done later in the day or with a quieter system. Vibrations: The music from the on-site club is extremely loud and causes noticeable vibrations in the building. Just as it winds down, people exiting the club are loud in the hallways. It might be good if the resort did something to remind guests people are sleeping and its quiet hours in the hallways. Guest music: A lot of guests brought their own speakers and would play loud, clashing music (e.g., "Baby Shark" on one side, house music on the other). It would really improve the atmosphere if the resort played its own curated music and limited personal speaker use in shared areas. Despite a few issues, we had a fantastic time, and the incredible staff, great food, fun activities, and beautiful beach made this a truly memorable trip. Would definitely recommend — just pack some earplugs and prepare to relax!
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Aug 17, 2025
Fantastic
This hotel was absolutely fabulous. Couldn’t fault it at all. All the staff were friendly and helpful. Great choice of food and it was all excellent.