Resort Details
- AlbatrosBuffet and A la carte style dining, serving breakfast, lunch and dinner.
- Asian restaurant
Buffet
- Mexican restaurant
a la carte, buffet starters, dessert
- Steakhouse
a la carte
- 24-hour front desk
- Accessible facilities
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Children programs
- Children welcome
- Children's play area
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Safe deposit box
- Sauna
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Wireless internet connection in public areas
- Business Services†
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteMini Club children's playground
different activities such as drawing, watching movies, making theater plays, games, etc. - Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 1 outdoor hot tub.
- Motorized Water Sports †Jet skiParasailing
Waterskiing
Diving
Deep sea fishing - Non-Motorized Water SportsWindsurfing
Sailing
Kayaks
Snorkel gear
Body board
One introductory scuba lesson in the pool
Paddle boat - PoolThere are 2 pools on-site.
- Sauna
- Spa †
- Steam bath
- Tennis courtThere are 2 tennis courts on-site.
- Dancing †Offsite Attraction Disco at Riu Cancun entrances and drinks are included, open 6 days a week.
- Golf †Golf course located within 5 miles of the hotel.
- On-site EntertainmentEntertainment program for children ages 4 to 12 , 7 days a week.
Nightly entertainment including live music and Riu theme shows.
Daily adult activities 7 days a week.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1021 reviews
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Dec 03, 2025Good stay
Myself & my mum stayed here from the UK for 10 days, and we had such a good time! We tried the Mexican & Asian restaurants, which were both delicious. Our room was a generous size, with two small double beds which was a bonus. The beach is lovely, and very relaxing. That being said, there was a couple of downsides. Firstly, the service when we were greeted at the Mexican restaurant was poor. The gentleman on the front desk showed no enthusiasm, and we had to wait 30 minutes for a table in the half empty restaurant. When we came back, the group of 6 that were behind us in the queue earlier had been seated first. There was only 2 of us, so we felt low priority in all honesty. Secondly, several guests around the hotel were playing music loudly on their own portable speakers around the different pools everyday. If you couple that with the music from the entertainment team & the swim-up bar, it does get annoying. The beach was far more relaxing!
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Dec 03, 2025
Beautiful Hotel in a Tourist trap area
Beautiful Hotel and food was fantastic. Beach was beautiful, but just in front of Hotel. Don't expect to walk the beach for miles, its very rocky, so you will be walking over rocks or going into ocean to get around said rocks, if you do attempt the walk, it will get very littered with garbage. Out front of hotel is a VERY busy road, you can walk up the street, but it's more hotels OR very expensive 'shops'. ( Very expensive) There are mangroves on the other side of road, try to cross road and walk on that side ( nicer walk ) This is a TOURISTY area. If you want to see Mexico expect to pay mega money on excursions. There is NOTHING near hotel to do. ( Unless you want to pay lots of money) Bring lots of sunscreen, or you will be paying $60 a bottle, if you need more. Overall Hotel is Beautiful and food is great, not a whole lot to do at hotel. Cancun is over rated and a tourist trap. Pick somewhere else to go in Mexico.
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Dec 01, 2025Birthday celebration trip
Very clean, beautiful beach, great drinks, steak restaurant is the best with super magical staff. Entertainment staff organize fun activities and pool parties.
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Nov 22, 2025People paraletic, reception guest services rude…Too many issues, we won’t be coming back again…..
First impressions, beautiful and I love the refurbishment carried out. I’ve been here before. The layout of the hotel is much better but they have changed to a party hotel and this is not a positive move. Maybe good for profit but not for reputation/health and safety, previous guest experience. Too many accidents, caused by guests getting paraletic. Staff and Riu should protect guests, when they see them too drunk they should stop serving, as a Duty of Care. I would love to see the accident book, if there is one. Girls being sick in the pool daily, had to close the pool. Apparently there is a Riu Jail here, where guests are held until they sober up/police come. Witnessed a guest so drunk he slipped on the tiles near the pool and knocked himself out. Head bleeding etc…trip to hospital. I had made the lifeguard aware of this minutes before this happened, the manager said they cannot control over 1000 people. Not good enough. The tiles by the pool are also way too slippery - they look nice but not fit for purpose. My husband who has not drunk alcohol for 20 years, asked for Diet Coke and was served rum & Diet Coke!!!!!! Which he accidentally drunk. I have travelled to and sold in my previous job Riu hotels all over the world for over 30 years. We were married at Riu Cancun 10 years ago, and thought it only right to come back to Mexico to celebrate. I was rather disappointed with the location of our room and went to speak with guests services. I was actually surprised at how blunt and rude the lady was. There was no acknowledgement of my anniversary, no apology, no offer to fix the issue. Just a rude blunt written down explanation, that I had booked the wrong room, without a smile. I’m 30 years in the travel industry, selling Riu and am telling you that this needs to be made clearer. Room 719 has a side sea view, but was called a sea view room. In the industry, to save mis-selling and disappointing guests this should be changed to a side sea view room. There is a brick wall closing your view out. The reception team were also quite unfriendly, it was certainly not like this 6 years ago and is a shame. Riu seem to have lost what made them stand out from the crowd here at the front desk. We had been to Riu Yucatan the previous week and the whole set up was so much better. Very disappointed and felt this was a waste of money.
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Nov 14, 2025
Fabulous Vacation
What a beautiful resort! Everything was excellent! The staff was super friendly and always willing to help. Big shout out to Israel the bar cart staff, Fernando at the swim up bar, Antonio at the breakfast buffet, Aury at the dinner buffet and Jorge at check in. You all made the trip extra special and always assured we were having a good time!! The room was spacious and clean and had a great view. The food selection was great, so much to choose from. Location was nice few mins from downtown. Don’t forget the Riu Party!!! So much fun!!!!! Happy with my stay! Will definitely be back!
- AdvisoryAll Student/Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. Guest disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not allowed. If a Student/Spring Breaker Group is accepted a. Minimum Age requirement: 21 years of age or older. b. Hotel may request proof of age in the form of passport or official ID
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $79.20 MXN (approx. $4.30 USD) per night per room occupied. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Deposits or credit/debit card hold authorizations are requested at check-in. "Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th, 11th or 16thcomplimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers, One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult terms & conditions.
Spring Break Policies -
1. Student / Spring Breaker Groups (21 years of age or older) will be accepted exclusively at the following 5 hotels:
Riu Santa Fe
Riu Cancun
Riu Caribe
Riu Latino
Riu Republica
2. All Student / Spring Breaker Group reservations are strictly On Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
3. If a Student / Spring Breaker Group is accepted:
a. The number of rooms will be deducted from the contracted allotments
b. Minimum Age requirement: 21 years of age or older.
c. The Hotel may request proof of age in the form of passport or official ID
d. Each room must submit a signed liability agreement upon check-in.
4. At all other RIU properties Student Groups / Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year.
5. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense.
a. Parties in rooms are not permitted
6. Student / Spring Breaker Groups must comply with any protocols (hotel and government) in place at the time of stay at the hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Not Allowed
- Early Departure Policy
- Early Departure Penalty:1 NightApplies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty:2 NightsApplies: Sunday - Saturday 24Dec25 - 30Apr26