Location
Punta Cana - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Deposits or credit/debit card hold authorizations are not requested at check-in. Minimum age of 18 is required for check-in, an ID/Passport will be requested upon arrival.
Convention Policy : Groups traveling together can book this property for their stay taking advantage of group benefits such as 6th or 11th complimentary guest, Group dinner reservation, One complimentary cocktail hour with a selection of appetizers,
One complimentary massage for the group leader, Complimentary room upgrades to the next category, Fruit plate and bottle of wine for the VIP, Private check-in when arriving together, Welcome sign. Applicable with Wedding Collections and Social Packages. Consult
terms & conditions.
Hotel Spring Break Policies - Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property,
at their own expense. Parties in rooms are not permitted.
Minimum Age Condition: At least one person 21 years or older is required in every room during February thru May. The Hotel reserves the right of admission and may request guests show passport or official ID to prove age. During the remainder of the year, at least one person 18 or older is required in every room. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Early Departure Penalty: 1 Night Applies: Sunday - Saturday 04Jul24 - 23Dec26
- Early Departure Penalty: 2 Nights Applies: Sunday - Saturday 24Dec25 - 30Apr26
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4494 reviews
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Dec 19, 2024NEVER EVER!!! Horrible, disappointing and frustrating.
DO NOT COME TO THIS HOTEL EVER!!!! Disappointing and unpleasant for quite a bit of $$. Will never recommend this place to anyone. This is nowhere near a 5☆ resort. We are very frequent traveller's and have been around the world. Rooms: old, dated, broken furniture, cracked sinks, poorly functioning showers (no hot water), non-functional outlets. Phones don't work, so every time you need something, take a hike to the front desk, where you will be told off. Literally. No umbrellas either (I'm sorry, but even Cuban hotels have them). No warm blankets. We had to make quite an escalation to get them. Pools: dirty with balls of hair floating in the water and on the edge of the pool. Garbage not being cleaned up around the pools Towels: with the amount of pools and the area of the resourt, the towel stations are only located centrally. So you need to walk quite a bit to change them. Restaurant: A la carte are first come first serve. No reservations. So there are line ups for hours!!! The food is barely warm and somewhat edible. Not a 5☆ standard at all. Very poor drinks selections. Service: NONE!!! This word just describes it. Restaurants, pool, beach - no service. You are lucky to be seated. That's about it. Reception: this is a separate category. This is the highlight of the worst experience. Particularly Gicci and Yerome, who told us they couldn't care less that our children were freezing and couldn't sleep without blankets in a freezing cold room, because AC is also broken and just cooled the room like a fridge while being set to 23 C. We were told OFF!!! Very disappointing, frustrating and disgusting experience.
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Dec 19, 2024Just okay
I don't ever leave a review, never feel the need. I'm not at home cooking, cleaning or shoveling snow so I'll gladly take a beach anywhere. However, there is a need to discuss a few things for this being stated as a five-star resort. It was mediocre at best. Had a room mix up and that took two days to sort out. There is zero beach or poolside service, nobody taking drink orders, this is on you - something I would expect at a five star. Also, the vendors on the beach are constant, it never ends. My room fridge stopped getting stocked by day three and by day four I was hunting down water also as that stopped coming. The beds have no blankets, one thin sheet. We had to turn the air and fans off at night in order to sleep without being overly chilled, a blanket would have been ideal. The gym is awful, this is a big deal for me and it had two pieces of equipment and a few cardio machines. ZERO nighttime entertainment so if you're looking for something to do at night, it's definitely not here. There looked to be promises of a nighttime show, like a trapeze was set up on stage but nothing ever came of it. We had one show through the whole week so nighttime was rather boring, especially if you have kiddos. Overall wasn't a great resort but we made the best of it, kids had fun and we tried to ignore the things that very obviously stood out. I've been to five stars several times in Punta Cana and this just didn't quite hit the mark.
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Dec 18, 2024For the price Okay
All I can say that for the price it's okay. Who expects an exclusive Resort wont get it for the price. Sometimes I wonder what people expect if they dont want to spend money.... The sunbeds should be changed, they are out of date. My room was really okay and clean. Mini Bar should be filled up daily. It's all inclusive. Staff is really nice.
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Dec 17, 2024Loved the RIU but….
The RIU was amazing, the property was well kept pools were great and open 24rs, food was average. the rooms were its downfall, the tv wasn’t working well and drawers were off the track, very hard to open and close. the plugs/outlets didn’t work the bathroom had a sewage smell
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Dec 17, 2024Just okay
It’s big and loud. Not ideal for families. Our room was in disrepair. Broken tiles, shower faucet leaked badly, sliding door would not lock properly. We arrived to a bed made up with dirty sheets and what looked like feces on the sheet. I assume they just made the bed from the last guests and did not change them to clean ones for us. Food was good but lacking variety. Most restaurants had the same food and the themed restaurants were not as authentic as expected. Excellent activities and always welcoming sports/activities staff. Their tennis and basketball courts were in disrepair and need work badly. This may be a 5* in the Dominican but it would be a 3* anywhere else. The plus was the bartenders were amazing as was the restaurant staff.