Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5152 reviews

• 

  Just what was needed

  We have visited this hotel now for the last four years and we have never had a bad experience, once again the hotel did not disappoint. The staff are what make this hotel, especially the bar staff, Luis Miguel at the TUI exclusive bar kept us entertained most nights and the drinks flowing of course. Whilst the hotel is clean and tidy it does need refurbishment, some of the fixings are dated. We would highly recommend this hotel and plan to return in the not too distant future.

  Jan 20, 2026
• 

  Great holiday

  Visited this hotel several times and most things are just as good as always. Great service at bar and in restaurants. Good selection of drinks and food. Amazing pool parties. Only thing that has dropped off some is the entertainment/animation team. Only saw one crazy game in the 2 weeks and this was on Survey day. Such a pity as these were always fun to watch/participate in. Morning programme seemed to rely alot on the daily zumba/dance classes and the aqua aerobics. Previously there has been some acrobat performances and dance shows by the pool but there was nothing this time Over all there seemed to be general lack of staff members particularly on a night time. Most nights there were only 3 or 4 team members to dance with a hotel full of guests.(not good). The animation team has changed from fun outgoing experienced staff into a bunch of inexperienced youngsters, that are lacking strong management, guidance and decent dance skills. Such a pity. Overall still had a good holiday but could have been better.

  Jan 19, 2026
• 

  It was a wonderful vacation!

  The staff are very friendly and the service is excellent. The rooms need a good renovation but at least they are clean. The beach and palm trees are beautiful. Splash Park is enjoyable. There are lots of vendors on the beach; it's the first time I've been offered so many excursions and items to buy. I think the other Riu hotels (Bavaro, Macao, and Palace) on the same site are superior to Bambu, but the value for money was still there.

  Jan 19, 2026
• 

  Good enough

  I enjoyed my stay overall. I wanted to relax and I was able to do that. The beach was beautiful. The food was not good. The quality, taste, and the cooking of the food was bad. I went to the bathroom a lot, so it didn't digest well either. I enjoyed the RIU party and some of the other activities at the resort.

  Jan 13, 2026
• 

  Riu Bambu Needs Major Improvements to Match Its 5 Star Rating

  Our family recently stayed at Riu Bambu over the New Year period, and while we arrived with high expectations based on the resort’s advertising, the experience unfortunately did not match what was promised. Overall, the property felt closer to a 3‑star resort. Several issues affected our stay and in particular for the price we paid for a advertised 5 star resort. Our patio door had no functioning lock, and despite requesting repairs three separate times, it was never addressed. The in‑room safe worked only intermittently, which made securing our belongings stressful. Maintenance concerns extended beyond the room as well — many bathroom door handles around the resort were missing or broken. Basic amenities were also inconsistent. The main bar had no milk available for two days, which meant the coffee machine couldn’t be used properly. On two afternoons after 1 p.m., towels were completely unavailable, which is surprising for a resort of this size. We also noticed coffee being poured from a bucket into the machine, which raised concerns about hygiene and standards. The beach area in front of the resort was not maintained to the same level as neighbouring properties along the same stretch, making the contrast quite noticeable. Service varied. While some staff were polite, many interactions felt indifferent or unengaged. That said, the chef deserves recognition for being attentive to our daughter’s celiac needs — his care stood out and was genuinely appreciated. One highlight worth mentioning was the New Year’s Eve buffet, which was by far the best meal served all week. The quality and presentation that night showed what the resort could deliver if that level of effort were consistent. Riu Bambu has potential, but significant improvements in maintenance, service consistency, and overall quality control are needed for it to meet the expectations set by its advertising. We hope management takes this feedback constructively, as the location and layout could offer a much better experience with the right attention.

  Jan 11, 2026