Riu Bambu - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5297 reviews

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  I cannot recommend this hotel

  My room phone hasn’t worked since I arrived two days ago. This is very common here. I’ve spoken to many other people with the same issue. I’m concerned that if my partner or I myself had an emergency we would not be able to get help. It seems to be the company’s intention for us to use the Riu app and not the phone. The app is not easy to use always kicking you out making you sign back in and it’s a convoluted affair. I’ve been here two nights two days. No matter how much I request assistance I’m not getting it. I have to say dining room service and cleanliness are excellent but front desk management, I’m sorry it’s just unacceptable here. There are several buildings with rooms. It all feels like student residence. It’s just as noisy as any student residence I’ve ever seen. You hear every shower every toilet - air-conditioning and fridge are noisy. Presently we are bombarded with fire alarms. The whole lobby is out of control. It’s 12:10 AM on Monday, March 23. No one is getting any sleep tonight apparently it cannot be fixed until tomorrow. I feel sorry for families with children. I have photos of the front desk and the crowd of people shouting at the staff, but I don’t want to breach confidentiality by posting them without their permission and it’s too many people to ask.

  Mar 22, 2026
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  Great Family Vacay

  Travelled as a family with kids. Stayed for 1 week. I like reviews by section, so here’s mine the way I’d want to read it: 🍽️ Food Great with lots of options — steakhouse, sushi bar, buffet. We never went hungry and had zero stomach issues, which was important for us. Tip: Try to go a bit earlier to avoid lines at specialty restaurants. 🛏️ Rooms Older but clean and well maintained. Beds are definitely on the firm side — if that bothers you, take note. That said, after a full day in the sun, we slept fine. 🌴 Grounds Immaculate. Constantly being cleaned and maintained — one of the highlights of the resort. 💦 Waterpark About a 5-minute walk up the main drive. Never too busy and the kids absolutely loved it. Tip: Bring sandals — pavement gets hot. 🏖️ Beach Beautiful, classic Punta Cana beach. Plenty of space and no issues finding chairs. 🙋 Service I’d describe it as solid but not over-the-top. Staff aren’t pushy and not overly tip-driven, which we actually preferred. No issues, just not “luxury-level” service. 🥤 Drinks Pepsi products, lemonade, fruit punch, plus frozen drinks. Everything we had was good. We don’t drink alcohol, so can’t comment there. ⚠️ Things to be aware of Beds are firm Rooms are a bit dated Not a high-end/luxury resort ⭐ Overall We really enjoyed our stay. Honestly, not sure why some of the negative reviews — as long as you come in with the right expectations, this resort delivers great value. Coming from travelling to Cuba the last few years, this was a big step up and well worth the money.

  Mar 21, 2026
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  Trash, garbage, riu bambu sucks

  Garbage, trash, horrible stay, this place is terrible. They don't know nothing, everything is broken and worst they don't have managers or supervisors to help people out, I've stayed in some bad hotels but this takes the cake. The safe box doesn't work they had sent someone over to fix it, and look at the beds that we got, for a couple on their honeymoon

  Mar 21, 2026
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  A good 50th family beach celebration !

  We took our family of 9 to celebrate our 50th. Had a wonderful time. It was March break and as expected it was packed. The hotel did an excellent job of managing the large population. The buffet always had good selection for all ages in our little entourage. We all enjoyed the abundant fresh fruit. We also visited the Ole and Hibachi restaurants they were good. The hotel made it very easy for us to have a celebratory 50th dinner at the steak house which is excellent. We are beach people, yes it was crowded but we always found loungers. A special mention to Smith at the front desk, he solved a few issues related to our rooms very quickly and was always helpful with any questions etc.

  Mar 21, 2026
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  Dice, Slots, and a huge Jackpot

  The casino is very well-designed and has a great selection of games. I had an incredible experience winning at the dice table and then hitting a huge Jackpot on a machine. The staff made the experience even better. Don't skip this place

  Mar 19, 2026