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TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 112 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Mardi Gras Stay

    This is a great hotel for Mardi Gras. Parades pass right in front and there are optional tickets for a huge balcony and private viewing areas. We waited over an hour for our room but Maureen at the front desk jumped in and got us the exact room we wanted as soon as it was cleaned. She is on top of everything at the front desk, an exemplary employee. Room was big and clean, everything worked including all 3 elevators. Great stay!

    Mar 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    NO Housekeeping at all - Dated - Ugly and Expensive

    The location is good. The rest is not. Carpets, lobby were probably new some 25 years ago being generous. There is NO housekeeping. The hotel has a policy that your room bathroom needs no service or cleaning other than every 5 days. By design. That is their policy. I paid $300 per night for 4 nights and my room, I was told (on check in not when I made my booking), would not be serviced, at all. Facilities are non existent. They have 3 lifts. No service lift. One of the lifts was not working for the entire 4 days I spent there. This is a very old, and bad hotel and for the same money in the same area you should do better. This is an expensive cheap hotel.

    Feb 16, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor Customer Experience

    If you are use to great customer service and enjoy staying at Residence Inn locations …. Don’t get excited about this property..Being a Marriott Bonvoy Eite member means nothing here! Pros- Location Cons- The front desk hates their job. Rude and condescending.. I had to call the customer service number to resolve an issue.. The front desk didn’t seem too pleased I got it resolved. Housekeeping- Wasn’t working the day I checked in.. Bathroom wasn’t cleaned and had hair in shower. No housekeeping on site to clean. I made them change my room.. Room - A lot of wear and tear in room. Rust and Mold. Towels were dingy.. No Breakfast No room service unless you text by noon I know the hotel will respond with .. Thanks for your feedback and we will let staff know. It shows that this property doesn’t care! I should have listened to other reviews!

    Dec 02, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Cozy Stay

    Spent my anniversary here a few weeks ago and had a great stay overall. My main issue would be how unwelcoming the women was that checked us in. She looked like she hated her job and had rather been elsewhere. She was cold and uninterested. Aside from that and the clogged sink in out bathroom, the hotel is nice. Rooms felt like mini apartments, very clean, and location is prime. I’d stay here again

    Nov 01, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Upgraded to a Suite!!!

    They upgraded us to a suite! Wow! What a wonderful stay from Aaron at the front desk the first night to Aliyah the last morning! Wonderful customer service! Bed slept like a dream. HUGE SUITE WHICH WE WERE UPGRADED TO! Loved our stay for Taylor Swift!!!!

    Oct 27, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319