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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
111 reviews
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Dec 02, 2024Poor Customer Experience
If you are use to great customer service and enjoy staying at Residence Inn locations …. Don’t get excited about this property..Being a Marriott Bonvoy Eite member means nothing here! Pros- Location Cons- The front desk hates their job. Rude and condescending.. I had to call the customer service number to resolve an issue.. The front desk didn’t seem too pleased I got it resolved. Housekeeping- Wasn’t working the day I checked in.. Bathroom wasn’t cleaned and had hair in shower. No housekeeping on site to clean. I made them change my room.. Room - A lot of wear and tear in room. Rust and Mold. Towels were dingy.. No Breakfast No room service unless you text by noon I know the hotel will respond with .. Thanks for your feedback and we will let staff know. It shows that this property doesn’t care! I should have listened to other reviews!
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Nov 01, 2024Cozy Stay
Spent my anniversary here a few weeks ago and had a great stay overall. My main issue would be how unwelcoming the women was that checked us in. She looked like she hated her job and had rather been elsewhere. She was cold and uninterested. Aside from that and the clogged sink in out bathroom, the hotel is nice. Rooms felt like mini apartments, very clean, and location is prime. I’d stay here again
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Oct 27, 2024Upgraded to a Suite!!!
They upgraded us to a suite! Wow! What a wonderful stay from Aaron at the front desk the first night to Aliyah the last morning! Wonderful customer service! Bed slept like a dream. HUGE SUITE WHICH WE WERE UPGRADED TO! Loved our stay for Taylor Swift!!!!
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Oct 22, 2024
Family TV shooting trip
Centrally located to our needs, wonderful atmosphere, the staff was polite and accommodating. Unfortunately no pool for the kid but they had a nice little bar in lobby to have a drink while we waited for our tour guide. Room was spacious and clean with all the standard amenities, I had a video shooting with Emeril Lagasse so my over all visit was superb. I recommend this property for its location and price.
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Oct 14, 2024New Orleans Birthday Trip
I am always a fan of staying at Residence Inn hotels - as I like having the full length refrigerator for groceries, microwave for leftovers, and that general overall feel of staying in a 'studio' type suite. This was my reason for choosing this hotel for my trip. Upon check in on Thursday -the lobby area was very beautiful, with decorative Mardi Gras masks on the wall to greet us. I was informed that I wouldn't be able to get an upgraded room (although I am Platinum Elite), and that the only room available would be on the 11th floor. Okay - no worries, it happens (even though odd on a week day). Once arriving to my room - it had a slight smell of cigarette smoke, which I am not a fan of at all. It was a nicely sized space - and had all the amenities I expected (fridge, microwave, dishwasher, etc.). I go to look out at the view - and it is literally a giant parking lot that I see. I mean I couldn't even get a view? I go to turn on the living room lamp - only to discover that it doesn't work and there's no light bulb. Okay - I go to put ice in the bucket - and it has a bunch of rust on the lid, and on the table under the tin. The remote control is also horrible - it is super slow and doesn't work as you'd expect - and the TV's glitch and freeze at times (my friends who were staying in two other rooms had that same experience). Overall - pretty disappointed in the room and availability for someone who's Platinum Elite and for a hotel that was just built in 2019. As far as housekeeping - our second day there - we noticed that they never came by. I asked the front desk, they said that we have to request it before 11AM in order for them to come. Would have been nice to know upon check in. So we request they come - only for the bed to not be made, the dishes not washed, and the new bathroom towels and toilet paper they left were folded up and placed in the kitchen (yes, the kitchen). Of the 4 nights there, only one day felt like it was 'fully' cleaned - with a made bed and dishes. Otherwise, not too great in this area either. The downstairs entertainment and bartender were good. The bartender was super friendly and bubbly - and she gave some good recommendations about where to go and check out. Night times from 5 to 8pm, there was live singing entertainment to watch and hear - Brandi had a nice voice and gave a cool RnB vibe. Others have already mentioned - but there is definitely NO free breakfast at this Residence Inn - however there are two spots directly next door (Streetcar Cafe & Daisy Dukes Cafe) in case you're hungry. I do love how close this hotel is to everything - I felt like I could walk everywhere from the French quarter bars, to the WWII museum, Caesar's casino, to the aquarium, etc. Overall, it felt safe at all times. Can't say I would want to stay here again - but if you're just looking for a decent room in a prime location, it isn't the worst place I've been - but definitely not the best.