Resort Details
- 24-hour front desk
- Accessible facilities
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast
- Business center†
- Business services†
- Car rental desk,Offsite†
- Check cashing policy
- Coin operated laundry†
- 24-hour front desk
- Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast
- Business center†
- Business services†
- Car rental desk, Offsite†
- Check cashing policy
- Coin operated laundry†
- Complimentary buffet breakfast
- Complimentary in-room coffee or tea
- Currency exchange, Offsite†
- Dinner delivery service from local restaurant, Offsite†
- Efolio available to company
- Elevators
- Exercise gym
- Express check-in
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless
- Housekeeping - daily
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Kitchenette
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Onsite laundry†
- Pets allowed†
- Public area air conditioned
- Safe deposit box
- U.S. Fire Safety compliant
- Spa, Offsite†
- Valet cleaning†
- Valet parking†
- Wakeup service
- Wireless internet connection in public areas
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Bowling alley †
- Children's program, offsite †
- Hiking trail †
- Orpheum Theatre
- Saenger Theatre
- Ernest N Morial Convention Center
- Fair Grounds Race Course and Slots
- The French Quarter
- The National WWII Museum
- Tulane University
- The French Quarter
- New Orleans Museum of Art
- Clue Carre New Orleans First Live Escape Game
- The Escape Game New Orleans
- Rock and Bowl Mid CIty Lanes
- The French Market
- City Park
- Fair Grounds Race Course and Slots
- Central Business District
- Escape My Room
- Caesars Superdome
- Caesars Casino New Orleans
- The National WWII Museum
- The French Quarter
- Rock and Bowl Mid CIty Lanes
- New Orleans
- New Orleans
- Caesars Superdome
- Smoothie King Center
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
119 reviews
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Dec 01, 2025The worst kind of hotel!
This hotel ruined the experience of dealing with them completely. I would never choose this property again considering they have the absolute worst customer service in the industry.
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Oct 28, 2025IT'S WHERE YOU NEED TO BOOK! PERIOD!
I just checked out of this room yesterday. Came there for my sisters birthday so we were 7 deep. I have a beautiful suite on the 19th floor. The room was beautiful, spacious and very convenient. They also have a kitchenette which is a great thing to have visiting NOLA and all the different food you can warm up later!. Downside is they don't respond to the "chat" in a timely manner. Very unprofessional for a Marriott. Housekeeping every 5 days is not ideal for certain ppl. For me, it's fine cause i don't want ppl in and out of my room, but others seem to not find that ideal. Having bottled water at a Marriott and especially in NOLA goes hand to hand. I've never been to one that does not offer complimentary water on check in. Overall-I wouldn't stay anywhere else when I come to Nola but the Residence INN. My bed was super comfortable! Hotel is in great condition! RESIDENCE INN IS WHERE YOU NEED TO BOOK!
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Sep 29, 2025Good stay if you don’t expect breakfast or customer service
Just completed a stay and wanted to make sure I shared my experience so other travelers are prepared. First of all, want to say the hotel is situated in a great location and the St. Charles streetcar is right outside the entrance. The city was truly magical, everyone outside the hotel was super friendly, and the food was everything! Now onto why I’m rating the hotel 2 stars because this review isn’t about the city but rather the service at the hotel. Found out the day of that breakfast wasn’t included and despite this being a brand standard, seems like this hotel has gotten away with not offering that or appropriate compensation for a while. That might have been ok if the property manager wasn’t completely conserving and rude when I questioned this policy. Fine if you’re a corporate shill but don’t get mad when people ask a perfectly valid question and it’s not like they’re actively adverting this so everyone knows when they check in (see the several other reviews referencing this). After that encounter, I had so much anxiety asking for anything else that I totally avoided asking for anything else and I shouldn’t feel guilt for asking for the bare minimum on a vacation. The rooms are ok, a little bit of wear but nice enough so if you’re fine with just being in your room and going out, this is a fine hotel. But if you expect customer service, would recommend looking at the many other hotels in the area. I certainly won’t be staying here again and I encourage others that aren’t aware of the lack of benefits to dispute their hotel charges.
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Aug 24, 2025Not The Usual Marriott Experience
This Residence Inn is in a great location, and when you walk in you are greeted by a beautiful lobby. But try the front desk-such a disappointment. There was only one person at the front desk, which is quite busy, creating lines to get any service (this was the case on various days and times). At check in our room was not ready, had to wait 2 hours! (not enough cleaning help) And although we requested 2 connecting rooms, this was unavailable. As for cleaning the rooms, no service for 5 days unless you put in a special request. (I've never experienced this before) Our room actually was nice, clean, comfortable and the kitchen was great. The bathroom shower was spacious, easy to use, hot/cold water easily adjustable. Overall, the location is great, easy walk to the French Quarter, plenty of places to eat, supermarket nearby, the room (and kitchen) is really nice. But, parking is $$$, service is poor and there is no breakfast! Not your typical Residence Inn.
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Aug 16, 2025
Great location, spacious room & welcoming staff
It was our first time in New Orleans and we chose this hotel due to its ideal location. There we met Mr. Gray who warmly welcomed us with kindness. We got a nice upgrade to the suite on the highest floor. What a treat this stay was!
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 12
- Pet Policy : Pets Allowed: USD 100.00 non-refundable cleaning fee Per Stay; maximum of 1 pets allowed; maximum weight per pet is 55.0 pounds