Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Great Mardi Gras Stay
This is a great hotel for Mardi Gras. Parades pass right in front and there are optional tickets for a huge balcony and private viewing areas. We waited over an hour for our room but Maureen at the front desk jumped in and got us the exact room we wanted as soon as it was cleaned. She is on top of everything at the front desk, an exemplary employee. Room was big and clean, everything worked including all 3 elevators. Great stay!
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NO Housekeeping at all - Dated - Ugly and Expensive
The location is good. The rest is not. Carpets, lobby were probably new some 25 years ago being generous. There is NO housekeeping. The hotel has a policy that your room bathroom needs no service or cleaning other than every 5 days. By design. That is their policy. I paid $300 per night for 4 nights and my room, I was told (on check in not when I made my booking), would not be serviced, at all. Facilities are non existent. They have 3 lifts. No service lift. One of the lifts was not working for the entire 4 days I spent there. This is a very old, and bad hotel and for the same money in the same area you should do better. This is an expensive cheap hotel.
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Poor Customer Experience
If you are use to great customer service and enjoy staying at Residence Inn locations …. Don’t get excited about this property..Being a Marriott Bonvoy Eite member means nothing here! Pros- Location Cons- The front desk hates their job. Rude and condescending.. I had to call the customer service number to resolve an issue.. The front desk didn’t seem too pleased I got it resolved. Housekeeping- Wasn’t working the day I checked in.. Bathroom wasn’t cleaned and had hair in shower. No housekeeping on site to clean. I made them change my room.. Room - A lot of wear and tear in room. Rust and Mold. Towels were dingy.. No Breakfast No room service unless you text by noon I know the hotel will respond with .. Thanks for your feedback and we will let staff know. It shows that this property doesn’t care! I should have listened to other reviews!
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Cozy Stay
Spent my anniversary here a few weeks ago and had a great stay overall. My main issue would be how unwelcoming the women was that checked us in. She looked like she hated her job and had rather been elsewhere. She was cold and uninterested. Aside from that and the clogged sink in out bathroom, the hotel is nice. Rooms felt like mini apartments, very clean, and location is prime. I’d stay here again
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Upgraded to a Suite!!!
They upgraded us to a suite! Wow! What a wonderful stay from Aaron at the front desk the first night to Aliyah the last morning! Wonderful customer service! Bed slept like a dream. HUGE SUITE WHICH WE WERE UPGRADED TO! Loved our stay for Taylor Swift!!!!