Residence Inn by Marriott New Orleans French Quarter Area CBD

Customer Ratings & Reviews

TripAdvisor Traveler Rating

126 reviews

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  Horrible Experience

  do not recommend this hotel at all!! Left several things while in a hurry to get to a tournament of value: nice cowboy boots, cinch jeans, 4 other pieces of clothing in closet and a hair straightener. Called before I got home no one called back. Called next day after unpacking suitcases. Was told there was nothing left in room. When it was all in closet!!! 1,000%. Called back again to talk to manager. She spoke to me said she would check and get back with me and never did!!! It was not one or two small things. It was many things of value in one place in closet. I asked the to run cameras and they wouldn’t!!! Very not honest place to stay not to mention the floors were sticky and couches all stained with burn holes in them.

  Mar 03, 2026
• 

  Mediocre

  Mediocre hotel, customer service mediocre as well. Location is a pro

  Mar 02, 2026
• 

  Wonderful stay and service

  My husband and I stayed over Mardi Gras weekend. The hotel is beautiful, clean and in the best location. While it was a very busy weekend, the staff did their best to take care of the guests. Special shout out to Gray Myrick, who made sure we had everything we needed. Thank you, we will be back soon.

  Feb 28, 2026
• 

  Nice Property but Allow Extra Time for Incompetence

  I visit New Orleans almost annually and I’ve stayed in probably 6 different Bonvoy properties over the years. I was originally booked at a different (new to me) property but our dates changed last minute, so I switched to a prepaid rate at this Residence Inn. I’ve always avoided the Residence Inn brand because they seemed super low-quality, but this one looked great online so I gave it a try. As Platinum Elite, I had hoped for an upgrade to a higher floor, but was disappointed to find my room faced the top floor of the parking garage. We obviously couldn’t open our curtains because we would have been on full display. I will say that the property is clean, well located and my room was large. So if those things are important to you then I definitely recommend. No there isn’t free breakfast, but it’s New Orleans. Ruby Slipper is around the corner and far better than a sad english muffin and watered down juice. However, if you seek stellar customer service or timeliness and efficiency, then you should look elsewhere. My first issue began before I was even checked in. I arrived around 1230pm on a weekday and valet was nowhere to be found. The front desk staff seemed very lackadaisical about his absence and told me he’d be right back. About 15 minutes later he showed up. While he certainly was friendly, he spent a little too much time talking and lacked serious hustle. It was another 10 minutes before our bags arrived to our room. We were in a bit of a rush to get to an appointment, so we didn’t get to freshen up as we had hoped. Second issue came when we needed fresh towels. I always decline housekeeping, but needed fresh towels and a couple of sheets so I could sleep on the sofa. I stopped by the front desk when we had returned late one evening and the woman working wrote my room number down and told me someone would bring them up. I really just wanted to grab the towels and carry on, but okay. I went to the room and waited. And waited. And waited some more. After about 50 minutes I called down to inquire and was told housekeeping was gone for the day but they would bring them up in the morning (!!!) or I was welcome to come to the front desk and get them myself. (Are you seeing the incompetence?) So my mom goes down to get the towels and came back with one fitted sheet and said the woman working the desk was going to get the towels . Another 20 minutes and still no towels. My mother then calls the front desk and the guy tells her the lady just left to get the towels. Another 10 minutes and the towels finally show up. That’s nearly 90 minutes for towels, folks. After a long day at a tournament, my daughter just wanted to shower and go to bed but had to wait for these towels. Lastly, on our last morning, I called to the front desk to have my car retrieved from valet. I was told you can’t call you have to come down. So I go down and, once again, valet was not there. They told me they’d have to call to get my car brought down.(!!!) So there I stood waiting, when this could have been handled while I was in my room. Honestly, I really appreciated the room size and the kitchen amenities for the purposes of being in town for a sports tournament. However, my trips to town are usually for pleasure and with other adults. I wouldn’t stay here again under those circumstances. I like good customer service, efficiency and amenities. None of which are offered at this property.

  Feb 28, 2026
• 

  My favorite hotel!

  My favorite place to stay in Nola! Big shoutout to Grey and front desk for accommodating request for high floor during my birthday trip! He was very professional and attentive to my needs. Aliyah at the front desk was a joy to see on my way in and out the hotel. She was always smiling and had a warm greeting each time! This hotel has me now booking random trips to Nola to enjoy the beautiful room and the great food surrounding the property! I have now booked another random stay! I'll see you in a couple of weeks residence Inn!

  Feb 05, 2026