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147 reviews
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Nov 10, 2024Beautiful Luxurious Resort In The Desert
Stayed here for 3 nights on a Southwest Roadtrip and had a fantastic stay. This resort is set around two large but shallow pools with lots of loungers. There's several restaurants and lots of activities and seating areas so you could definitely spend a couple of days here without leaving the property. We were fortunate enough to get upgraded to a pool view larger balcony which is great because most of the hotel balconies were quite narrow and didn't have dedicated outdoor seating. Our covered balcony had a comfortable lounger and ottoman plus a small table and two chairs, it was great having so much outdoor space to relax and enjoy the mountain views. Our room was spacious with a fridge and Keurig coffee machine. The bathroom was huge with a walk in shower and a seperate toilet cubicle. I was surprised that the closest was in the bathroom but it makes sense and I liked it. I should comment on the cool decor which was very palm springs with unique art work and photographs in the room. There are two large pools that wind around a bit and surround a bar that you could swim up to if you wanted. There was even a sandy beach area although it was earmarked for kids (don't travel here if you don't like kids as it's definitely family friendly). Only negative I'd say is that the pool was shallow, probably 4 feet at its deepest. I've seen others comment on it being challenging to find loungers as people claimed them early, this wasn't a problem on a weekend in November but I did notice people claiming loungers then walking off for several hours which is annoying. There are two ping pong tables, two Foosball tables and two cornhole sets which was fun as my wife and I love to play games. Lots of fire pits too. The main restaurant Cava serves breakfast, platinum and higher members get a free contiwn buffet or can pay $10 more to upgrade to the full buffet. We also are dinner there one evening and our food was really good. They do happy hour from 3:30 to 6 with $12 cocktails some appie specials and a 3 course dinner for $29. My flat iron steak was delicious. Resort fee is $45 which I expected but charging another $28 for parking on top of that seems excessive. They do have a limited number of ev chargers for both Tesla's and others and that's free which was a nice bonus. Small quibbles: The wooden shut on our windows were cute but didn't keep the sun out. Our neighbor had their TV on most of the day and night, it wasn't loud through the wall but we could hear it and it was a mild annoyance. Overall an awesome stay and we'll definitely return. Almost forgot to mention that they also have bikes you can borrow for free as part of your resort fee. And all of the staff were very friendly.
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Oct 02, 2024FAMILIES BEWARE- FALSE ADVERTISING on CONNECTED ROOMS
FAMILIES BEWARE: false advertising on connected rooms. website advertises guaranteed connected rooms, but when you finally book, they send you an email to tell you that they don't guarantee it. see screen shots below. i have reached out 3x times to them.
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Sep 26, 2024Relaxing in the desert heat
Pros: - Nice pool/mountain view from the room balcony - Friendly and helpful staffs. - Fast check-in and check-out process. - Manmade beach by the pool; plenty of lounge chairs by the pool with towels and free sunscreen is provided. - You won’t feel the triple digits temperature outside. The hotel AC is not playing very efficient everywhere indoor. - Free ice water/cranberry dispensers in lobby. Cons: - Valet staffs were not very attentive with a $40 charge. - water pressure from the shower head was way too high till the point it hurts. - The complimentary breakfast could use more variety. food all tasted bland. - Concierge was nowhere to be found. In Front lobby there were one front desk staffs for check in; two guys for valet service at the main door. Short staffed? I had the same bartender at the lobby bar for nightcap and he was there already working at the pool bar in the morning. Room Experience: The room that we had was clean, spacious, and had a beautiful mountain view. The bed was comfortable. Enough towels were provided. However I had to call for robe and slipper to be delivered to the room. Overall, we had a relaxing stay Despite a few minor inconveniences.
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Sep 08, 2024
Perfect trip- business and relaxation
Beautiful and relaxing resort. Perfect set up for conferences. Rooms were superb and having a balcony was a great benefit. Rooms were spacious and modern. Grounds were immaculate. Lots of added little touches that made the visit memorable. From having water stations, to the corn hole games set up to having the rooms set to a perfect cool temp once walking in
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Jul 08, 2024Good and bad
This is the third year we've stayed here, because they host our daughters' dance convention. The problems don't change (in spite of requests to fix some of this). In July in Indian Wells, the sun rises about 5:40am. And you'll know it, because the light comes into the room, bright and early. There are no blackout curtains. There are shutters, but those don't do a good job of blocking all the light; you can read a book in the room with the shutters closed. So, unless you're an very early morning person, this might be annoying. The bathroom has a sliding frosted glass door. If someone gets up in the night to use the bathroom and turns on the bathroom lights, the whole room gets lit up. I don't see why an opaque door wouldn't work better. It's as if the room designers never stayed in a hotel room, or they don't grasp that many people prefer to sleep in the dark. Otherwise, the room was clean, comfortable, well furnished. The food selections at the various venues are pretty limited, but everything we ordered was well prepared, quite tasty. Last year, wait times were pretty long, but better this year... Except: Room service. I called and the phone just rang, no one answered. I called the front desk to get a door hanger to order breakfast. They sent one up. For some reason, housekeeping does not provide these like in most hotels. Our breakfast arrived, on time, tasted fine. But no replacement door hanger for the next day's breakfast. ??? This just seem silly. There's coffee / quick food shop with pastries, breakfast items. One day there was a line about 1/2 hour long to order. Getting to the front, the staff advised that the espresso machine was out of order. When someone suggest to the staff that perhaps they should let the 50 people standing in line know that there would be no espresso drinks, the man behind the counter just shrugged and said nobody can tell the difference between espresso and brewed coffee anyway. I think some customer service training has been missing. The walk from the lobby to the ballrooms is outside, in the sun, as is the walk to the parking garage. With temperatures always over 100F (it was 120F when we were there), it would make a lot of sense for the hotel to put up awnings over the walkways. Another suggestions that never gets acted on. Overall, the hotel is neither terrible nor wonderful. It's a shame that there are some problems that are really straight-forward to fix, but they don't seem interested.