Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Lovely setting, spotless hotel, warm staff.
This is a lovely property and the rooms have been beautifually updated. The pluses: the staff are very friendly and competent; the gym is terrific as are the pools, the bakery for breakfast is great, the grounds are beautiful, the palce is spotless and the beds very comfortable. Negatives: we reserevd a room with a balcony but there not really balconies you can sit on; the walls are very thin and our neighbors woke us up twice; the pool deck is too crowded with chairs; they allow smoking on the patio and the cigar smoke drove us away from our table one evening and we needed to change pool chairs because of the cigar smoke. We have not stayed in a hotel that allowed smoking for years and will not do so again; the food in Cava was ok - good to mediocre; the choices were limited at The Place althought the sushi was very good. The servers - Oskar and Verigin were terrific. The spa was very nice except that there is limited availability of masseurs but Morgan managed to improve a muscle problem that I had. Ceck-in and check out were quick. There is no place to walk to around the hotel. So - in sum, a pleasant week in a good hotel with a few bumps in the road.
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Will recommend highly
Slightly dated, but excellent on all fronts. Staff went out of their way to help, always said hello, good morning, good afternoon, etc. whenever in proximity of guests. Just a very pleasant vibe all around. Well kept resort with great staff and amenities. Food and space we utilized were excellent.
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Beautiful and Relaxing (in the off Season?)
A multi-day work conference took me to the Renaissance Esmeralda this week. While I did not have the time to use their Spa or Arcade I DID have a chance to enjoy their hotel rooms, conference facilities, cafe and bar. The room (with a balcony) felt spacious and opening the door to listen to one of the property's many fountains was so relaxing, no A/C or heat needed during the day during my December trip! The property itself seemed quite sedate, and while I see other reviews noting it was loud and busy (in April) that was not MY experience in December. I'm not a golfer but I see the course right next to the resort so perhaps people clamor here during golf season (is there a season?!?) Regardless, the staff was always incredibly helpful and friendly; from reception to the bar to Cafe Biscotti, I had nothing but positive interactions with the staff. It's a beautiful property and I would happily stay here again.
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Great expereience.
The room was excellent, and the staff met all of our expectations. We booked a corner studio suite with a pool and mountain view almost exactly as shown on the website. A car is definitely needed when staying here to get around as indicated in other reviews, but there are a number of things to do on-site. I noted negative comments about the shutters in the room, but our corner room had block-out shades facing the sunrise, so there were no issues. We were on east coast time, so up for the sunrise anyway. The staff took note of the foam pillow request for the room due to feather allergies which is a common miss, so I give good marks for this attention to detail. There was a little table in the room where we had our room service breakfast and other snacks during the stay which was a nice touch. The bathroom layout was very good, as well. We enjoyed our stay at the hotel and our first visit to Palm Springs. We especially enjoyed watching the play of light across the mountain views from the balcony. Sitting by the fire pits as it cooled off in the evening or before it warmed up in the morning was also a nice experience. The staff at the spa were very friendly and helpful. My wife also enjoyed the raspberry mojito in the pool area. It was nice to enjoy warm sunshine by the pool before returning home to frost and snow in North Carolina.
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Very disappointing for the price...Grand Hyatt & JW Marriott much better!
They couldn't check us in until 5:30pm, after it's completely dark this time of year. So much for wine on the balcony. We put our breakfast room service door hanger out, but no one ever bothered to pick it up. Their Thanksgiving buffet is really bad, especially for $100 per person. Lots of food, none of it good, and the dining room was lit as brightly as a hospital. It was the kind of buffet experience you expect for free in a cheap casino. The regular restaurant food is good, as were the valet staff members. But overall this place is woefully unworthy of their prices. In the same price range you can stay at the Omni, Westin or Grand Hyatt (we've stayed in all three) for similar prices and a WAY better experience.