Radisson Resort Miami Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2372 reviews

• 

  Disappointing Business Stay — Great Location, Everything Else Falls Short

  I stayed at Radisson Resort Miami Beach for 8 nights during a business trip, as I was attending an event nearby. I want to start by saying that the location is fantastic — very central, with plenty of transportation options and easy access to different areas. Unfortunately, that was the only positive aspect of my stay. The hotel itself is in urgent need of deep maintenance and renovation, but the biggest issue by far is the staff and overall service culture. I was traveling as part of a group of three colleagues, with two rooms reserved under our company name. Because we did not all arrive at the same time, I was told I could not check in until everyone on the reservation was present. While inconvenient, I understood and accepted the policy. However, when I asked to leave my luggage with the concierge so I could go get something to eat, the staff initially refused. I had to insist — almost to the point of tears — before they finally agreed to hold my bags. This first interaction already set the tone for the rest of the stay: unhelpful, unfriendly, and completely lacking a solution-oriented mindset. The front desk staff were consistently difficult to deal with and showed very little interest in assisting guests. Service at the restaurant was equally disappointing. Long waiting times just to be attended, orders taken incorrectly, and a general sense of disorganization made dining there frustrating rather than convenient. Housekeeping and maintenance also seemed understaffed or poorly managed. Towels were not replaced, toilet paper and basic bathroom amenities were not replenished, and on one occasion, I requested early in the morning for my room to be cleaned — when I returned late at night, it had still not been serviced. Another major issue was the lack of sound insulation between rooms. You can hear everything happening next door — even minimal movements. It was extremely disturbing. For two consecutive nights, I was unable to sleep because there was a small party happening in the adjacent room, and the noise carried through the walls as if it were inside my own room. Overall, this is a hotel I would strongly recommend avoiding — especially for business travelers who need rest and efficiency during their stay. Aside from the location, there is nothing that justifies the experience or the cost. Great location — but absolutely not worth it otherwise.

  Feb 08, 2026
• 

  Valet hector

  Hector at the valet was amazing. Super helpful, professional, and genuinely kind from the moment we arrived. He made everything easy and stress-free and always went the extra mile with a great attitude. Huge shoutout to my friend Hector at Hotel Addison Blu — truly top-tier service. Highly recommend!

  Jan 12, 2026
• 

  Good location but with a lot operational issues

  We stayed at Radisson Miami Beach as a family and booked the room well in advance. We were assigned a room with a view like the one in the photo, although there was no option to book or pay extra for any specific view. Unfortunately, the view is basically a rooftop covered with artificial grass and debris, which is not what you expect from a hotel of this brand. This type of room should rather be used as a utility or technical room, not sold as a standard Double Queen especially since on their websites it looks quite different. The hotel has three elevators, one of which is a service elevator. The elevators are extremely slow. Several times we waited 10 to 15 minutes. At one point the fire department was called due to smoke in the building, and after that one elevator was out of order, making the situation even worse. In the end, we often used the emergency staircase because waiting for the elevator was simply too long. The hotel is generally clean and well located, with direct access to Miami Beach, which is definitely a plus. Another big issue was breakfast. The staff is kind and polite, but the waiting time is unacceptable. It takes between 30 minutes and up to almost an hour from sitting at the table to actually getting breakfast. We paid breakfast for the entire stay in advance, but they give you blue paper vouchers. First they only gave vouchers for two days, and I had to go to reception two more times to get the rest. This is poorly organized and unnecessary for a hotel of this category. I have stayed in Radisson hotels before (Milan, Dubrovnik, Tbilisi), which is exactly why I chose this bramd. Apart from the very polite and professional gentleman George in the breakfast area, I must say this was far below what I expected from a Radisson, especially for Miami Beach. Good location and generally clean hotel, but operationally and organizationally not on the level of the brand.

  Jan 07, 2026
• 

  disappointed

  Well i arrived at 11:00 am and its 3:15 and im left waiting all day i called for early check in but so far im still out all day waiting not impressed

  Dec 07, 2025
• 

  No way is this a four star hotel

  No way is this a four star hotel. The hotel needs a major refurbishment. No holiday feel to the hotel at all. The bar is awful. Staff play their own loud music from their phones. We didn’t eat at the hotel and the restaurant was empty every night. If you’re planning a family holiday there are much better hotels in Miami Beach. Don’t book here for a family holiday. You’ll be bitterly disappointed. This is a two star hotel at best.

  Oct 19, 2025