Ports Of Call Resort Turks and Caicos - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1971 reviews

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  Good location/below average service

  The location was great and within walking distance to many shops, restaurants and the beach. Upon arrival at the hotel, the woman at the front desk almost seemed annoyed to check us in. She was not welcoming at all, which set a negative tone right from the beginning. She walked us to our room and once inside, she handed us our key without going over anything about the property, not mentioning anything like the dining options, shuttle to the beach, or anything else that may have been helpful. We rented one of the villas, and asked her about the private plunge pool which she then reluctantly showed us. The pool was dirty, and there was construction going on directly behind the property. While this wasn't on the resort property, it would have been nice if we were aware of that before arriving. She told us someone would come back to clean the pool, but that didn't happen until two days later. At the end of the trip we wanted to do our laundry, which should have been convenient as the villa had a washer and dryer. We walked to the store to buy laundry detergent only to get back and find out that the washer had three inches of dirty standing water in it and was unusable. We asked the front desk and they said it needed to be fixed, which would have been nice to know at the beginning. We brought up these issues to the front desk many times throughout the week, only to be told we need to wait for the manager to get in, which we never saw. Overall we enjoyed the location and the space of the villa, but the service was below average.

  Mar 01, 2026
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  Quaint Little Resort

  It was our first time visiting Turks and Caicos and Ports of Call Resort was absolutely perfect! Yes this is a budget friendly hotel but for an island as expensive as Turks, it exceeded our expectations. Even though it looks like a motel, it is cute and convenient. The rooms are clean, the resort is near everything you could need including restaurants, stores, and a supermarket. Grace Bay Beach is a 10 minute walk away - at a leisurely stroll. We really enjoyed the breakfast buffet which was included in the price. This is an absolutely beautiful island and staying at this resort added to its charm. We will definitely return!

  Feb 28, 2026
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  Great location to the Grace Bay beach.

  Port of Call provided the perfect place for a first time traveler to Turks and Caicos. The staff was courteous, friendly and make sure we had all the amenities fora pleasant stays They are literally minutes away from the most beautiful beaches in Grace Bay. All the restaurants were walking distance as well.

  Feb 25, 2026
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  Great location, mediocre hotel

  Hotel is in a great location. I wouldn’t refer to it as a resort. From first entering into room it appeared that floors were not mopped. I did request to have mopped and it never happened. I wore a pair of sockettes in room instead of going barefoot and they were very dirty after five days and we did not wear shoes in the room. We had issue with water flow which seemed to vary amongst guests. Maintenance did come to room to address and it did improve somewhat. Room had window air conditioner unit which was very loud. Bed and pillow were very comfortable. Continental breakfast was good. The hotel does offer paddleboard/kayak rentals at beach but all days we were there the water wasn’t smooth for these activities but perfect for taking a dip. As I mentioned hotel was in great location to supermarket, some shops, restaurants including those in other resorts and short walk to beautiful Grace Bay beach.

  Feb 16, 2026
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  A great experience overall

  This was a great resort for the family to stay because of location and a great selection for breakfast. We stayed in one of the villas, and it was perfect for the family to be together. There was a bit of nearby construction, which we barely noticed, but otherwise it was a very quiet resort. The front desk was very helpful with anything that we needed.

  Feb 04, 2026