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2201 reviews
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Jan 16, 2025Off on the wrong foot
I’ll start be saying that overall Playa Largo is a decent resort. The grounds are lovely and we did manage to enjoy our time there. Our stay got off on the wrong foot unfortunately so it just tainted our experience from the start. We had booked an oceanfront room with a balcony and upon check in were told there was a problem with the air conditioning unit and we were being moved to a room w no balcony and a lovely view of the parking lot. We were definitely disappointed having just arrived to the beautiful Florida Keys from the cold Canadian winter. Besides that, I’d say the hotel is average on all other accounts. The rooms are clean and beds are comfortable- altho they are looking a bit dated. The line to check in or speak to the front desk is painfully slow. The pools chairs are all taken up by 8am. And of course, drinks, coffee etc are incredibly expensive (many of those things you typically expect when travelling over the holidays). So there’s certainly a lot of room for improvement. Having said that, If not for the bad experience with check in/our room downgrade I would probably consider staying here again
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Jan 10, 2025Beautiful resort and amazing staff!
This was truly auch a beautiful resort, right on the edge of the ocean with a beautiful staircase leading into the sea. Very peaceful! I will definitely be returning here. The staff is so kind, attentive, and professional, especially Valentina and Yoly who helped me. I highly recommend coming here for your next trip!
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Jan 08, 2025
Excellent Resort with Great Service
Beautiful location and resort. Food and service were both excellent. Front staff was exceptional at solving any issues that popped up and definitely helpful having various airports to fly into. Great place to relax by the water and enjoy the sunset. Everything was clean and people were friendly.
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Jan 07, 2025
A must-stay resort in the Keys
Easily one of the best resort experiences I have ever had. We stayed in one of the bungalows and it was perfect for our little family of three. This place lives up to their autograph collection status. Every staff member was kind and courteous and so accommodating. We had a toddler with us and they had everything we needed to make for a good trip. Its the kind of place you can go with a young family or go without the kids. The heated pool was clutch. It was too windy to take the small boats out, but that means we must visit again. On night one we passed a staffer making his rounds and were met with the biggest smile and greeting and it just set the tone for the whole trip. The staff at every restaurant were just phenomenal. I wish I remembered all of their names to thank them. Rollo and the other guys at the pool were on their game. The chicken wings at the pool bar were unbelievable, I am still daydreaming about them. Every restaurant on the property was awesome and the menus were stacked with amazing dishes. Shoutout to the housekeeping staff as well, they always made sure we had fresh towels and really went above and beyond.
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Jan 04, 2025Not clean, horrible service.
Given the fact that there are so many positive reviews, my expectations were high but it was an awful experience from start to finish. Don’t waste your money. The most immediate problem is cleanliness of the rooms. We stayed in a corner suite. It was dark and dingy feeling. Housekeeping visited our room 3 days out the 4 we were there. They made one bed (not the fold out), emptied the garbage cans and replenished towels. Other than that, no actual cleaning took place. The 4th day, no one could be bothered to clean our room. We needed pillows and blankets for the fold out bed. It took 3 hours of begging and my husband carrying them go the room himself to finally get them. The pool deck was overly crowded. Couldn’t get anyone to take my order or even give me a menu. There whole aquabana rental system was a joke. Some had to pay to use the space, while others got a free pass to sit. Seems that they don’t want kids on the structure so they single out families with young kids and kick them off yet or charge them $300 a day to “rent a cabana”, yet, they allowed a bunch of older teens to take over our space with out paying. Also allowed families with grown kids to sit as long as they wanted. This structure is also … wait for it… dirty. Restaurants were just as much of a disaster. Made a reservation at Sol days in advance, as directed by front desk. When we arrived we had to wait 20 minutes to be seated, whitenesses staff being yelled ant by a manager, then our party of 5 was given a table for 4. When I mentioned that we had 5 people and would need more plates, an placemat and silverware, they acted as if we were soooo annoying. The front desk staff just throws out ideas to make up for the fact that things are a disaster but don’t keep their word. Ex: I was given $200 in resort credit only to be given $100. I was told I would get my resort fees back to make up for no housekeeping. I was told I would get 50% off of my room to be told later that the 200+100+a parking fee was the 50% off . Horrid communication. Front desk staff also seems to have no clue what is going on with housekeeping. The best thing about this resort was the ability to paddle board and kayak on site. Staff there was great, helpful and patient. Think twice about this resort, especially if you have young kids.