Playa Largo Resort and Spa Autograph Collection

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2469 reviews

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  Highly recommend

  Large, clean rooms. Great beach with more than enough beach chairs. Service was all 5+ stars. Super friendly, great value, food, location, gym, beach bar.

  Dec 31, 2025
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  This hotel is an Autograph Collection?

  Folks, lower your expectations! This isn't an Autograph Collection hotel; only the price is. The hotel housekeeping was lousy. They changed the bed sheets once every 4th night. We were forced to sleep on the same dirty sheets for 3 straight nights. They were going to change the sheets only once for our 6-night stay. I had to ask them to change the sheets on the 3rd night twice even though I asked the housekeeping that I wanted clean sheets every night repeatedly. Is it unreasonable to want to sleep on fresh sheets every night when one pays $800 a night on average? Why is the hotel forcing its guests to forgo nightly sheets changing for the hotel's own gain under the shallow "green" environment practice? Also the hotel bathroom was cleaned minimally. Smudges were found in the toilet room, which I had to wipe, hair was never removed from the shower drain during our stay, sink faucet handles were dirty, etc. We had a conversation with another family staying at the hotel and they agreed that they would not come back to Key Largo again because of the hotel. Playa Largo Autograph Collection hotel shattered my expectations on Marriott. I am moving away from staying in Marriott hotels.

  Dec 31, 2025
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  Wonderful resort with many extra amenities for the whole famiky!!

  This was our 2nd time as a family staying at Playa Largo and we enjoyed it just as much this year as last. The hotel offers “extra touches” that made our stay wonderful. We checked in and were welcomed with drinks, they passed around fruit kabobs at the pool, had a daily “hot chocolate bar” and nightly s’mores by the fit pit! The staff was beyond friendly, helpful and kind. Kadesha and Jaqueline in the Marriott Bonvoy continental breakfast area knew what we enjoyed after our first day! Jimmy prepared the best omelettes outside on the deck and was friendly and accommodating. The pool area was always clean, well maintained and we didn’t have to fight for chairs! The beach was wonderful too… many chairs, bar service and a great “eventide” celebration everyday at sunset The housekeeping staff was great- bringing us extra towels and blankets in a timely manner. If you are looking for a great resort away from Miami, it is a great place to stay!

  Dec 29, 2025
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  Long Waits; Poor Service; Extremely Understaffed

  Long time Marriot member and the first terrible experience I've had. Currently staying in a suite at Playa Largo and they seem severely under staffed. Surprised that such an expensive Marriot affiliated hotel was such a disaster and poor value. There is only 1 bartender at the large bar at the pool/beach, with like ~40 chairs, as well as servers bringing drinks to the hundreds of folks on the beach. The servers literally yelling at the bartender to hurry up while everyone at the bar is fighting for his attention. Time to get a drink ~40 minutes. At the front desk, they have 2 employees helping with lines of 10+ people waiting for help. All phone calls to guest services and the concierge are ignored, as they explained, because they are too busy. The restaurants are also too busy to pick up the phone, so after being on hold for 30 mins, we walked over to make a reservation. When we arrived for dinner, they had lost the reservation and told us we should have called...despite then admitting they aren't picking up the phone because its too busy. They told us they couldn't seat us or otherwise help us, and to go somewhere else for food. Which seemed rude and unnecessary. Overall, the staff seem really stressed and need some support. Come on Marriot, please hire a few folks to help run this beautiful property.

  Dec 28, 2025
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  Sun fun and amazing service!

  Great family vaca. Jacqueline, Keelisha and all other staff took great care of us during our stay. Could not recommend more. We enjoyed breakfast every morning overlooking the beautiful views. We would like to return next year.

  Dec 28, 2025