Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
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Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • ATM/Cash machine
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Express check-out
  • Free parking
  • 24-hour front desk
  • ATM/Cash machine
  • Bell staff/porter
  • Concierge desk
  • Conference facilities
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Express check-out
  • Free parking
  • Gift/News stand
  • Grocery store
  • Hairdresser/barber
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Onsite laundry
  • Safe deposit box
  • Sauna
  • Smoke-free property
  • Tour/sightseeing desk
On-Site Wedding Services
  • 2167

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8651 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best bar

    Call Lois Westside amazing best bartender we ever had so close every time we wanted no issues at all great guy

    Mar 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Carlos is the goat

    Carlos was the best bartender I’ve ever had. He’s so goated fast service and super friendly. No one id rather have

    Mar 30, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great service

    Always a great time here! Especially the pool and their top service. Ask for Ricardo when at the pool. Always attentive, sweet, and friendly!!

    Mar 28, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great time!

    Great time. Ate food at the pool Ricardo was a great server!

    Mar 28, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent!

    We stayed at Playa Grande and ate at the lobby bar at least once if not twice a day. Jonathan and Julio took excellent care of us on every visit. The food was great and the service was excellent!

    Mar 28, 2026
General Policy
  • Check In: 4:00 PM
  • Check Out: 11:00 AM
  • Minimum Check-In Age: 21
  • General Policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 21 years oldThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationThis property accepts credit cards, debit cards, and cashSafety features at this property include a smoke detectorThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

    Know before you go: Pool access available from 9:00 AM to 9:00 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Parking height restrictions apply.

    Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: A tax is imposed by the city: USD 4.25 per accommodation, per night We have included all charges provided to us by the property.

    Optional Fees: Fee for buffet breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for childrenFee for in-room wireless internet: USD 15 per day (rates may vary)Fee for wireless internet in public areas: USD 15 per day (rates may vary) Airport shuttle fee: USD 48 per person (roundtrip)Airport shuttle fee per child: USD 48 (roundtrip), (from 4 to 18 years old) Crib (infant bed) fee: USD 15 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319