Resort Details
- ATM/Cash machine
- Barbeque grills
- COVID-19 - Essential Workers Only - NO
- Elevators Not Available
- Front desk
- Grocery store
- Luggage service
- Multilingual staff
- Onsite laundry
- Property uses a professional cleaning service
- ATM/Cash machine
- Barbeque grills
- COVID-19 - Essential Workers Only - NO
- Elevators Not Available
- Front desk
- Grocery store
- Luggage service
- Multilingual staff
- Onsite laundry
- Property uses a professional cleaning service
- Smoke-free property
- Technical concierge
- Tour/sightseeing desk
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1138 reviews
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Feb 27, 2026Central to everything
Plantation Hale in Kapaa is centrally located for those exploring the whole Island; east coast, north coast, south coast and Waimea canyon all within an hour drive or so. Locals so friendly as we used local gyms and churches. The Hale was good value, clean, easy parking, close to restaurants and shopping and the beach. Very family friendly and grounds and pool are well kept. Took our used towels into the office nearly every day for exchange for fresh towels, picked up extras when ever we needed it...shampoo, garbage bags, coffee, etc. Would definitely come back to Plantation Hale.
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Feb 22, 2026Terrible
Upon arrival, I discovered a blood stain and a sticker with hair on the duvet cover. Despite the room rate being nearly $300 a night, there was no staff available on the property to address the issue or change the linens after 5:00 PM. This level of service is significantly below the expected standard.
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Feb 21, 2026
Good stay overall
Overall we had a very good stay. The room was clean, the beds comfortable and the property was quick to respond to issues and provide us with some missing basic items in the kitchen. The room was quiet and had a nice view and the beach is a 5 minute walk. Shops and restaurants are very close by and convenient. The kitchen lacked basic food items like oil and vinegar, but we were provided with some sugar packets and a mini shaker of salt and pepper, about two teaspoons each. The pool was nice, but lack of barbeque utensils meant we could not use the barbeque. Laundry uses an app, and you have to load $10; we only used $3.
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Feb 05, 2026nice place, a little dated, but nice. did not like the virtual front desk and couldnt leave our luggage after check out
the place is nice and well located. the apartment was ok, a little dated, but comfortable. having parking place in front of the unit is possitive, but did not like the virtual front desk experience. you receive an email with the acces codes ( we received it after arriving the property not knowing where to find the guest services office, which is the mall near the apartment, but was not easy to find), and you need to remember a 6 figure number to access the room otherwise you have to check it every time you need it. (the pool acces code is a 9 figure number). the dont offer luggage deposit, which was a problem cause our flight departed 8 pm and we had to tour the island the rest of the day with it and all our valuables with us.
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Jan 31, 2026
Misleading
Be aware the hotel does not have a traditional front desk. If you don't receive information before your trip, you will not be able to access your room. Also, they do not have an elevator so if you are on the second floor you will have to carry your luggage up the stairs. Also, the unit only has 1 noisy window a/c unit which is not suitable for the entire unit.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 21 years oldThe name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservationTax ID - TA-122-707-9680-01This property accepts credit cards and cashNoise-free guestrooms cannot be guaranteedHost has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the tripHost has indicated there is a smoke detector on the propertyThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomThis property is professionally cleanedPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Special Checkin Instructions: The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Know before you go: Pool access available from 8:00 AM to 10:00 PM. One child 17 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property is professionally cleaned.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Mandatory Fees: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 35.39 per accommodation, per night The resort fee includes:Additional inclusionsIn-room coffeeIn-room safeLaundry facilitiesParkingPhone calls We have included all charges provided to us by the property.
Optional Fees: Fee for in-room wireless internet: USD 0.00 per day (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.