Property Information
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Resort Details
General Policies & Fine Print
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Extremely very poor customer service by the front office staff
My family was trying to get in touch with an elder relative who was staying at the hotel and we felt was a victim of elder abuse. The staff instead of help us actually sneak the relative and a person who was accompanying the old man from the back door and then kept us waiting for many hours saying they cannot call the room or their policy was to call the room first and ask the guest if they were willing to take the call. I tried to explain that we would like to leave a message but they refused all the time knowing that they had checked out. The staff was very rude and refused to explain the policy again saying he did not have to explain it twice. We had to call the police to come and do a welfare check to then be told that they had checked out hours ago. They could have told us that in the first place.
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Birth of our 1st Grandchild
This Marriott was perfectly located close to the birthing center and our Daughters residence, Marriott Chandler's lobby was under renovation the front office staff were very welcoming and attentive to guest entering and exiting the building. The only downside was for the three days we were there our room was not cleaned we asked for clean towels once which we received, the 2nd request we asked for clean towels and room attention neither request was addressed but housekeeping did knock on our door the day we were checking out to see if we had exited. We were usually out of the room before 9am, I understand staffing and a lot of places are going green, hotels/lodging is costly I think when folks check in you should let them know services are upon request set the expectation.
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Close to everything
We stayed here as a family of four to visit our friends who live close by. We didn't realize this was a hotel mainly for business travelers. We didn't care because we got the pool to ourselves and the hotel was super quiet. The gym was awesome and the pool...perfect for 2 little kids to swim around. I honestly think my kids were the only ones staying at the hotel the few days we were there but it worked out perfectly for our family.
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Great service
Great hotel. Juan was amazing! We are are Titanium Marriot members and he went above and beyond his way to help me and my family. Exceptional service! Highly recommend this hotel and the area. We were very impressed. Would return again for a visit.
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My go to place in Chandler
I have stayed at this property four times over the past year and half while visiting family. The staff here is excellent - special shout out to Thuy at the front desk, who always finds me my preferred room type. Both the common areas and the guest rooms are spotless. The M Club lounge had resumed regular breakfast service on my last visit.