General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2517 reviews
frod company do not purchase any plan from park royal holidays
Do not purchase any plan form park royal holidays commitment 6 night per yr but offer 2 nights only show 4 star hotels but offer third class or 50 km far from destination offer with breakfast or dinner but give only breakfast, there says that we have good advocates here. For your consumer court complains. starting give membership Rs 60000 plan and finally done 20000 only Force to remove our reviews do not purchase any plan for them we filed a fir of them. Requested to us for settlement.
Great vacation as always at the Park Royal!
Checking in was quick and friendly. Bell boys kind and helpful. Loved our ocean view room. Food was ok. Plenty of pool chairs. Fantastic entertainment team was energetic, engaging and fun. Water aerobics everyday! Kept the day lively! Great location. Nice breeze at pool and lobby bar. Air conditioning in rooms good! Have stayed here multiple times with groups of our friends from Minnesota! Tryed other resorts in ixtapa but keep coming back to the Park Royal!
Food ok...Cleansiness great...very dated and needing repair..food mostly good...Too many kids and Make a wish foundation had all these people in pool and at eating venue so we were left to fend for ourselves
The staff at this resort is amazing! The Funtastic Team did an excellent job from the activities during the day to the show performances in the evening. The wait staff and bartenders are extra friendly and make sure your happy and your needs are met. The front staff is also making sure they can accommodate you in any way.
The resort was very clean. The staff very helpful. The location was very good. The resort had great events and a lively disco. The food , while it could be good, it had a tendency to be cold. Overall the trip was quite enjoyable.