General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
A price may display when children stay free, if your vacation includes transfer to your hotel.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating2432 reviews
Very good value on a beautiful beach very convenient to local restaurants and bars
Very good value on a beautiful beach very convenient to local restaurants and bars. the staff was very friendly and responsive. Especially Oralia and Jesus. The main negative was the loud bar and part music continuing not just past 11 PM but well past midnight.
Good location with a reasonable price.
Isis Servin checked us into the hotel and went out of her way to make sure everything was great for us. I had my elderly Mother (92 years old) and she assigned us a great room that was accessible for my Mom.
Basic All-Inclusive with Outstanding Staff
This is a basic, all-inclusive hotel. Great location and just enough amenities to make it an affordable and enjoyable stay if you can go with the flow. For example, if you want a lounge chair by the pool or on the beach bring an extra pair of old sandals, old hats, etc that you wouldn’t mind losing and you can claim these spots by placing these random items on as many lounges you need before heading to the breakfast buffet and in most cases return at your leisure later in the day, despite a hotel policy against reserving these lounges in this way. To get a coveted spot for dinner in the only a la carte restaurant on the property, be prepared to line up no later than 11:30am at the reservation desk that opens at noon on the day you wish to dine there. You should be able to make the cut to enjoy a meal that is a step up from the buffet. Other than these annoyances, the staff is hard working and very attentive. They go out of their way to make up for what the property lacks in terms of a more exclusive experience.
Paradise on the beach
What a lovely holiday on the beach. The beach is my absolute favorite. This is the first time at this resort and we were very happy. The food was so healthy and fresh. And the staff are amazing. Felt like we made new friends every day!!! Thank you for a great escape. Short but very sweet!
The staff made are holiday and a few who went above and beyond are Gilberto, Jose Louis, Israel, Santos, Sergio & Jose at the bar, Isis Serutn Rci desk are maid and all the life guards . The food has gone down hill since our first vacation a few years back . Also this is a very loud resort until 2 am everyday