This is a Beachfront All-inclusive Resort with 910  lavish suites including 124 Swim-up Suites with direct access to the pool  | 334 The Reserve Suites and four Presidential Suites |  New Concept: THE RESERVE with dedicated areas for Everyone and for Adults Only  | Two Sparkling free-form swimming pool with swim-up bar and pool side grill | Fitness center | YHI Spa ($) | El Zocalo, the heart of Paradisus Playa del Carmen, featuring 14 restaurants including “SAL”-Steak Cave ($) and 11 bars | A wide array of non-motorized land and watersports | Kids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities | New Waterpark and splash pad for the kids | Life-enriching Experiences | Pristine white sand beach | Day and night-time entertainment 

Paradisus Playa del Carmen is an all-inclusive  luxury playground catering to adults and children alike. The resort is located along the Riviera Maya’s prestigious Playa del Carmen enclave on Mexico’s eastern shore renowned for pristine white sand beaches and turquoise waters, 45 minutes from Cancun International Airport (CUN).
Just steps from extraordinary beaches & attractions: Playa del  Carmen’s 5th Avenue, Xcaret, Akumal, Xel-ha, and Xplor.
 Our extensive features, options and services come with a Guest Experience Manager, or Concierge to help you navigate so you are free to roam and relax.


The Reserve at Paradisus by Melia Playa del Carmen

An immersive vacation experience for adults, families, and groups. The Reserve offers exclusive opportunities for guests to reconnect and create everlasting memories.

PREFERENTIAL BENEFITS OF THE RESERVE:
Paradisus Kids Kit check-in gift, Discreet, effective assistance of a personalized concierge throughout the stay, Kid’s and Teen’s activities menu, Bathrobes and slippers for adults,  Kid’s bathrobes and mini slippers in closet, Kid’s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellent, mini towels), Luxury bathroom amenities for adults, In-room activities menu, Kid’s drinks in the minibar, PlayStation® & Xbox on request, Nightly turndown with milk and cookies, Pillow menu for the adults, YHI Moves (exclusive gym area) for The Reserve, Private pool with Swim Up bar, Nespresso® coffee maker, Private massage cabin ($), Private beach area, Exclusive Olio Restaurant, Exclusive La Palapa Restaurant for Adults Only, Exclusive areas for Adults Only including Check-in/out, Bar, Pool and Beach Area.

Location

Playa del Carmen - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2011
Last Renovation: 2011
Suites: 910

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory A minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
Advisory The hotel will no longer offer complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 11:00 AM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 16266 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family trip!

    Excellent food, great service and friendly staff (especially the staff the buffet!). Very toddler friendly with activities and childcare included. Beautiful resort as well. Would definitely recommend to friends and family looking for a family friendly resort.

    Nov 20, 2024
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Great trip

    Just finished our stay at Paradisus. We loved that the property wasn’t too big. Easy to navigate and short walks from room to pool to beach to restaurants. The room was clean and well taken care of. Nothing too fancy but spacious for our family of 4. The main pool area isn’t overly big considering the size of the resort. Not a ton of seating next to the pool. While there is lots of chairs in the area not many are right at the pool. You end up sitting a distance from the main pool. The food was decent. Breakfast was the same every morning. We tried most of the restaurants for families other than the Italian. Our favourite restaurant was Bana by far! Great staff and great show with dinner. One thing about the restaurants though is that family concierge makes their reservations before they get there so a lot of the earlier times for dinner are taken. Earliest times we were able to make reservations was 8pm. We made it work but our kids were exhausted by that time most nights. We had one issue at the pool bar but the staff went above and beyond to ensure the issue was resolved and we were looked after. The beach is beautiful but there isn’t a ton of seating considering the number of guests here. Our kids loved the aqua zone. Wonderful waterpark. All in all we had a wonderful stay!

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family resort with terrific staff and little special perks like the water park and ice cream parlor.

    We had a wonderful experience, great service, super clean rooms and restocking of the mini bar and snacks. At the pool the service was so friendly and efficient especially Graacla (pool Celsius) who was very helpful for my daughter who had a 3 year old and a 5 month old. The pools were all very clean and the first aid staff was very prompt and efficient. There is a bit of a safety issue on the ramp going across the fish pond going to the ice cream parlor. Several people fell in at the corners. Also for parents with little ones standing in line for ice cream it can get crowded. The Blue Angave restaurant was disappointing, especially given it was Mexican food. Food was bland and cold, the churros were microwaved and rock hard (the plate was EXTREMELY hot so they were heated on the plate) One other issue was the fact that the elevator did not work and we were on the 4th floor which was difficult for the stroller and little ones. We were relocated to an area that had a functioning elevator which we greatly appreciated. They really take care of their customers.

    Nov 19, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Celsius crew was great!

    Graciela and the staff did an amazing job taking care of us and all surrounding guests. The food was fresh and delicious but the services was above and beyond what is expected in typical resorts. Would come back just for the smiles and good vibes!!

    Nov 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Thank you for the memories <3

    My first time in Mexico and it was the best experience! The food has been exceptional and more than anything, the staff is so kind and nice. They are always ready to help. Graciela at celcius was unbelievably kind. She was so patient and so friendly! Her service was unprecedented. I will come back just to see her smile :) thank you for wonderful memories paradisus!

    Nov 18, 2024
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see Frequently Asked Questions), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-186 seats /PC 18-234, A319-156 seats or A320-186 seats; Miami Air operated by TUI Airlines Belgium N.V. : PC 19-085 & PC 19-117, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Swift Air: PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/ PC 19-079, A320-180-185 seats/PC 19-094, A320-185 seats. CST2139014-20 120319